Eddy Cooke

Aweful experience with Service Department AGAIN. Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month Since the last visit I was honestly not expecting there to be any issue, but that wasn't the case. I had to call twice to be sure I had my 24 month/24,000 mile service scheduled. Thought this was going to be routine. NOPE, the appointment was on Dec 17th at 11:05 am. arrived and at first they couldn't find the truck in the system, once it was found, they asked if I was going to be paying for the service work (Its covered under the lease of the truck). The service was taking care of no charge and brought the truck back home. Only to find that the service tech did not tighten the oil drain plug, once this was discovered checked the oil level and was just barely on the dipstick. Called the dealership and now waiting for a call back to see what they are going to do about this. I have given Lost Pines every chance to improve the service but they seem to have not addressed the root cause and keep repeating the same operating procedures and providing lack luster service. I'm glad to see some positive reviews on here, but unfortunately I haven't been that lucky. 1. Why is it so difficult to call and schedule an appointment and receive confirmation. 2. Once you get confirmation why is it the service writer can't find you in the system. 3. Why isn't there any quality checks done before they return your vehicle to you. My experience with the Sales has ALWAYS been exceptional. When Lost Pines first opened and I leased my first Tundra from them the Service department was AWESOME, now on my 4th or 5th Tacoma I am very hesitant to keep going back to the dealership for service. PLEASE take this not as a complaint but as an opportunity to do IMPROVE. More

Report | Print

LP Toyota has my vehicle running quietly and I really appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! appreciate that! It’s nice to have my new vehicle running as it should with no brake noises . Thank you! More

Report | Print

When I purchased a car from another dealership anytime my car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as wel car was in for a service appointment I would get it back cleaned and vacuumed. It would be great if Lost Pines Toyota would provide this perk as well. More

Report | Print

Thank you for the professional job that you did. The whole team deserves an applause and a grade "A". The whole team deserves an applause and a grade "A". More

Report | Print

Did not buy car from this dealership due to supply chain issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. issues but have used them for all service since new. Excellent customer service, ease of scheduling and good communication during the service visit. Service Manager followed up regarding 2 pending recalls and a plan to address when Toyota has solutions ready. More

Report | Print

Excellent customer service and communications. Kept me informed of recommended service for my Tacoma and the status. Kept me informed of recommended service for my Tacoma and the status. More

Report | Print

We got in early and our appointment was done in the hour. All the points covered were presented in the vidio. All the points covered were presented in the vidio. More

Report | Print

So Much Better Visit This Time. .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 .. Bought an Excellentan Plan from an Awesome Service staff and Team..! Thanks..😊 More

Report | Print

The service tech was very helpful in making sure what I wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. wanted and needed for service. Have always been happy with the service they give. I like that they keep you informed via email and text. More

Report | Print

Unfortunately if the Dealership allows there Service Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th Department to drive away customers with their POOR customer service, I can't continue to recommend them. I currently lease a 2023 Tacoma, the 5th one I've leased from them. I scheduled an appointment with Tia on August 19th for service on August 28th at 9 am. Upon arrival today was told I didn't have an appointment. I called my sales person and he helped clear this up. The truck was in for a gauge cluster replacement, regular maintenance and to have a rim repaired that one of Lost Pines Techs damaged 2 visits ago. The truck was taking in but sat for 7 HOURS without ANYTHING being done to it. So I have waisted 2 hours of drive time and 7 HOURS of my personal time only to have Lost Pines do NOTHING to my Tacoma. I have called the GM about this and will be waiting to see if ANYTHING at all is done to correct this terrible Service Department. More

Report | Print