Had to ask for things to be done multiple times prior to
them finally doing them and even then they didn’t do them correctly or up to my standards
them finally doing them and even then they didn’t do them correctly or up to my standards
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by MPALMIERI31
Verified Customer
Verified Customer
Service Price Transparency
Very attentive and friendly.
Consistent and professional. I don’t know why you need 16 words??
Consistent and professional. I don’t know why you need 16 words??
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by ARNOLDCANTOR76
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Lester Glenn Subaru responded
Hi ARNOLDCANTOR76,
Thanks for sharing your feedback! We’re so glad to hear you found our team attentive, friendly, and professional. Providing consistently great service is exactly what we strive for every day.
We truly appreciate your kind words and thank you for choosing Lester Glenn!
Happy Driving,
The Lester Glenn Subaru Team
Great experience with this team all members couldn’t have
been more pleasant and helpful
been more pleasant and helpful
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by DVDKSR7
Verified Customer
Verified Customer
Service Price Transparency
Jun 29, 2026 -
Lester Glenn Subaru responded
Hi DVDKSR7,
Thanks for sharing your experience! We’re so glad to hear you had a great visit and that our entire team was pleasant and helpful throughout the process. Providing a friendly, supportive, and positive experience is exactly what we strive for every day.
Happy Driving,
The Lester Glenn Subaru Team
Always positive experience at LG Subaru.
Service rep this time was Edward and he was very thorough, patient, and caring. Unexpected issudes was identified during inspection for the schedul
Service rep this time was Edward and he was very thorough, patient, and caring. Unexpected issudes was identified during inspection for the scheduled regular maintenance and Edward went ahead arranging for me a loaner car without me having to worry about arranging for my own transportation.
We always appreciate and enjoy coming in the dealership.
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by JANE13159
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Lester Glenn Subaru responded
Hi JANE13159,
Thanks for sharing your experience! We’re so glad to hear you consistently have a positive experience with our Subaru team. It’s wonderful to know Edward provided such thorough, patient, and caring service during your visit.
We’re especially happy he was able to take care of everything for you, including arranging a loaner vehicle when unexpected issues came up, so you didn’t have to worry about transportation. That level of support and convenience is exactly what we strive for every day!
We truly appreciate your continued trust and kind words. Thank you for choosing us!
Happy Driving,
The Lester Glenn Subaru Team
It was Clean, Efficient, Friendly, offering Excellent
customer service. Fair price for work done. Loved it!
customer service. Fair price for work done. Loved it!
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by BARRYNVANNA
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Lester Glenn Subaru responded
Hi BARRYNVANNA,
Thanks for sharing your experience! We’re so glad to hear your visit was clean, efficient, and friendly, and that you received excellent customer service throughout. It’s also great to know you felt the pricing was fair and that everything met your expectations.
We truly appreciate your kind words and are thrilled to hear you loved your experience!
Happy Driving,
The Lester Glenn Subaru Team
I am very happy with my service at Lester Glenn.
This was my first full maintenance service, and it was done well. Especially happy with a complimentary car wash, it was great!
This was my first full maintenance service, and it was done well. Especially happy with a complimentary car wash, it was great!
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by timeaftertime1
Verified Customer
Verified Customer
Service Price Transparency
Jun 16, 2026 -
Lester Glenn Subaru responded
Hi timeaftertime1,
Thanks for sharing your experience! We’re so glad to hear your first full maintenance service went smoothly and that you were happy with the results. It’s great to know the complimentary car wash was a nice added touch as well!
Providing quality service and a positive experience from start to finish is exactly what we strive for every day. We truly appreciate your kind words and thank you for choosing us!
Happy Driving,
The Lester Glenn Subaru Team
After 1st oil change and tires rotation 2026 Crosstrek
starts having humming noise between 45 - 60 mph. After second oil change and tires rotation problems persist. Rear differential was replaced. After
starts having humming noise between 45 - 60 mph. After second oil change and tires rotation problems persist. Rear differential was replaced. After a week humming noise came back. Service representative told me to replace tires and wheel alignment at my expense. Subaru advocacy department created a case and said that I will get a call in 48 hours. This time is over. Still waiting???
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by ishor2001
Verified Customer
Verified Customer
Service Price Transparency
Jun 25, 2026 -
Lester Glenn Subaru responded
Hi ishor2001,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when a vehicle concern is not resolved to your satisfaction, and we appreciate the opportunity to provide some additional context.
Throughout the diagnostic process, our team thoroughly evaluated your vehicle, including multiple road tests performed by both our technician and management team. During your most recent visit, no humming noise consistent with a mechanical failure was identified. The only condition observed was tire noise associated with uneven tire wear, which can occur when wheel alignment issues are present.
We also understand your concerns regarding your case with Subaru Advocacy. While Subaru Advocacy operates independently from our dealership, we reached out on your behalf to seek additional assistance. As a result, Subaru offered to cover 50% of the cost of the recommended tire replacement and wheel alignment as a goodwill gesture.
We recognize that this has been a frustrating experience, and while we may not agree on the cause of the concern, our goal has always been to provide honest recommendations based on our findings and Subaru's guidance. We remain committed to assisting you and would be happy to discuss any additional questions you may have.
Thank you for your feedback and for choosing Lester Glenn.
Happy Driving,
The Lester Glenn Subaru Team
People at dealership--Sales and Service were terrific.
I am disappointed in the actual vehicle. Just leased the car (2026 Crosstrac Hybrid), drove vehicle home and drove car maybe 100 miles. Check Eng
I am disappointed in the actual vehicle. Just leased the car (2026 Crosstrac Hybrid), drove vehicle home and drove car maybe 100 miles. Check Engine Light came on along with a few other messages about the fault in engine. Dealer took care of issue and gave me a loaner. Not bad. Right? Yeah except I had to drive car to dealer (about 30 miles), drop it off, drive loaner back home, and when they called to tell me car was fixed and ready to go, I had to drive back to dealership, pick up my car (now has only 200 miles) and drive back home. Then I had to pay for the gas in the loaner. So, people were very nice, but I was xxxxxx about having to drive 2 full round trips. Plus, I still don't know what was wrong. The verbal explanation and the paperwork was like a different language. Just all about sensors and xx, that was not very clear to me. Being a new vehicle, I certainly didn't expect this immediate breakdown. Maybe I should be grateful that the car was repaired in just one day, but suppose I had plans to go somewhere, and when I go to leave, I can't because of computer problems. By the way, the car had a full tank of gas, but if I was driving it more, and the check engine light came on, and I pulled into a gas station to get gas, and this happened--I would not be able to get the gas tank door open to refuel. So, people were vey nice and they did fix the problem, but the actual issue was mechanical not people related. Why did I have to shell out money, eg., only $10, to replace gas that was consumed in my round trip drive? No one paid me to replace the gas I had to use driving my new car round-trip.
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by MBEVANS
Verified Customer
Verified Customer
Service Price Transparency
Knowledgeable service staff; car ready when promised.
Neat and clean waiting room; good coffee and internet.
Neat and clean waiting room; good coffee and internet.
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by KLOTZROB12
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Lester Glenn Subaru responded
Hi KLOTZROB12,
Thanks for sharing your feedback! We’re so glad to hear our service team was knowledgeable and that your vehicle was ready when promised. Providing reliable, efficient service is exactly what we strive for every day.
It’s also great to know you enjoyed the clean waiting area, coffee, and internet while you waited. We truly appreciate your kind words and thank you for choosing Lester Glenn!
Happy Driving,
The Lester Glenn Subaru Team
Edward was helpful and answered all my questions.
My car was completed as promised on time!
My car was completed as promised on time!
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by Pduke6
Verified Customer
Verified Customer
Jun 03, 2026 -
Lester Glenn Subaru responded
Hi Pduke6,
Thanks for sharing your experience! We’re glad to hear Edward was helpful and took the time to answer all your questions, and that your vehicle service was completed on time as promised. Providing reliable, timely, and informative service is exactly what the team strives for every day.
We truly appreciate your kind words and thank you for choosing Lester Glenn!
Happy Driving,
The Lester Glenn Subaru Team
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