Eddie Brady
Eddie Brady at Diamond Chevrolet of San Bernardino
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Eddie Brady

Service Advisor

Diamond Chevrolet of San Bernardino

909 W 21st Street
San Bernardino, CA 92405

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4.0
82 Reviews

GRATEFULL TO HAVE BEEN WORKING IN THE AUTO INDUSTRY FOR OVER FIVE YEARS, I ENJOY MY TIME MOST WHEN I AM WITH FAMILY.

Dealership Experience

2 yrs

Industry Experience

7 yrs, 7 mos

Languages Spoken

English English

4.0

82 Reviews

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82 Reviews of Eddie Brady

December 19, 2024

Dealership Rating
Employee Rating

Great service, and customer kindness. Great attitude when working with customers. they always have smiles on their faces More

by optimumshopbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Bomar, Eddie Rodriguez , Evelyn Rivera

Dec 21, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your wonderful review! We at Diamond Chevrolet of San Bernardino truly appreciate your kind words about our service and the attitude of our team. We're thrilled to hear that our staff's smiles made a positive impact during your visit. We look forward to welcoming you back soon! Best, Israel Mora (909) 883-8833

December 14, 2024

Dealership Rating
Employee Rating

The customer service was good, service writer was friendly and the service was faster than I expected. Some attention should be payed to the online appointment app. It doesn’t work More

by CHERYLT29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback! We’re thrilled to hear that you had a great experience with our customer service and that the service exceeded your expectations at Diamond Chevrolet of San Bernardino. We appreciate your suggestion regarding the online appointment app and will certainly take it into consideration. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

December 07, 2024

Dealership Rating
Employee Rating

A 2 hour service turned into 2 days and over $550 dollars. Had a salesman bug text and pressure me. More

by RONTHEBUG_MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Rodriguez , Evelyn Rivera

Dec 10, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your feedback. I appreciate you sharing your experience with us. At Diamond Chevrolet of San Bernardino, we strive to provide timely service and a comfortable environment for our customers. Please feel free to contact me directly so we can better address your experience. Best, Israel Mora (909) 883-8833

December 06, 2024

Dealership Rating
Employee Rating

Fast friendly service even got me a price below the quoted price Will certainly come back More

by MPT194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We’re thrilled to hear that you experienced fast and friendly service at Diamond Chevrolet of San Bernardino and that we could provide you with a competitive price. We can’t wait to welcome you back next time! Best, Israel Mora (909) 883-8833

December 06, 2024

Dealership Rating
Employee Rating

Everyone was nice, but 4 hours for an oil change, fuel filter change,and tire rotation is ridiculous-as was the $335 bill-just to not be ready? I made my appt at 8:45 so I could do other errands on my day More

by CRAIG_LYNDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. I understand how frustrating it can be to have an extended wait time, especially when you have other commitments. We appreciate your feedback regarding the service duration and pricing at Diamond Chevrolet of San Bernardino. Your input is invaluable in helping us improve our processes. If you would like to discuss this further, please feel free to reach out to us directly. We hope to serve you better in the future! Best, Israel Mora (909) 883-8833

November 27, 2024

Dealership Rating
Employee Rating

Staff always courteous and exceptionally efficient with addressing the customers needs. Always a pleasant experience.Highly recommended. More

by roguefever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for your kind words! We're thrilled to hear that you consistently have a pleasant experience at Diamond Chevrolet of San Bernardino. Our team strives to be courteous and efficient, so your recognition means a lot to us. We appreciate your recommendation and look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

November 27, 2024

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Employee Rating

Horrible communication service. The customer is not there first priority. Car was in shop for 2 months and I had ask and ask for a rental car. Truck had been there once before for t More

by FAUSTOLUPE75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Rojas

Dec 03, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience with us. We understand your concerns regarding communication and the time your vehicle spent in our shop. Your feedback is important, and we are committed to improving our service at Diamond Chevrolet of San Bernardino. Please feel free to reach out to me directly so we can address your concerns further and work towards a resolution. We value your business and hope to regain your trust. Best, Israel Mora (909) 883-8833

November 26, 2024

Dealership Rating
Employee Rating

Fast and efficient I liked how quickly they saw us and how nice they where to us More

by GONZALEZPRISCILLA082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2024

Diamond Chevrolet of San Bernardino responded

Thank you so much for your wonderful review! We're thrilled to hear that you experienced fast and efficient service at Diamond Chevrolet of San Bernardino. Our team always strives to provide a pleasant and friendly atmosphere for our customers. We look forward to seeing you again soon! Best, Israel Mora (909) 883-8833

November 26, 2024

Dealership Rating
Employee Rating

Buying the vehicle was good. Service wise is horrible. No communication. My vehicle was in service 2 times in 2 weeks. The 2nd time I took it , they checked it out and everythin More

by Sergio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 28, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for sharing your experience, Sergio. I am disappointed to hear your concerns regarding the service you received at Diamond Chevrolet of San Bernardino, especially with the communication issues and the delays in returning your vehicle. We appreciate your feedback, as it helps us improve our processes. If you would like to discuss this matter further, please feel free to contact me directly. Best, Israel Mora (909) 883-8833

November 24, 2024

Dealership Rating
Employee Rating

Took 45 minutes to drop my car off and 45 minutes to pick it up. I was there at 7am when they open, but the service representative wasn’t. That contributed to the long drop off time. Maybe other dealers are More

by barenmind@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Eddie Rodriguez

Nov 27, 2024

Diamond Chevrolet of San Bernardino responded

Thank you for taking the time to share your experience with us. I understand your concerns regarding the drop-off and pick-up times, as well as the condition of your vehicle upon retrieval. At Diamond Chevrolet of San Bernardino, we aim to provide the best possible service, and your feedback is invaluable to us in improving our operations. I encourage you to reach out to me directly if you’d like to discuss your experience further. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best, Israel Mora (909) 883-8833

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