Ed Smith | Page 18

You are all Unbelievable !! We bought 18 optima ex You guys really care about Your Customers and go beyond In making and taking care of Your Customers! Thank You !! We bought 18 optima ex You guys really care about Your Customers and go beyond In making and taking care of Your Customers! Thank You !! More

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Purchasing new car I worked with Brian Boswell and Ed Smith and they were both great! Brian showed me everything I wanted to see and was very patient and informative. I I worked with Brian Boswell and Ed Smith and they were both great! Brian showed me everything I wanted to see and was very patient and informative. I felt supported and not pressured throughout the process. My family has now purchased two cars from Preston and I highly recommend! More

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They did what they said they would do! Brian Boswell (sales) Ed Smith (manager) were wonderful and did what they said they would do. No double talk, no adding of any fees or costs once a fi Brian Boswell (sales) Ed Smith (manager) were wonderful and did what they said they would do. No double talk, no adding of any fees or costs once a final price was reached. Honest. No B.S.. I can’t say enough about “THEY DID WHAT THEY WOULD DO.” More

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Unprofessional | Rude | Terrible Customer Service 4/30/2018: I "purchased" a vehicle from Preston on 4/5/2018. Other than the sales experience, everything was a nightmare. My car was delivered days la 4/30/2018: I "purchased" a vehicle from Preston on 4/5/2018. Other than the sales experience, everything was a nightmare. My car was delivered days late, it arrived without the second key that was in the "contract", service was unsuccessful when programming the second key that finally arrived, and then I received a call today from James Preston (finance guy, son of owner) indicating that the original contract was sent to the wrong bank and destroyed (shredded). He personally admitted fault and apologized several times and asked me to come in to re-sign a contract. I took the information and asked if it were okay to call back. When I called back, James changed his story saying something along the lines of "we can use the copies; we don't need you to re-sign." After I explained that there is no legally binding contract and I want out, he said he would call me back. His father, Pat Preston (owner) called me. The story about the contract changed again. He claimed that there is no problem and everything is good. "There is no problem" is all he was repeating over and over again. I kept asking if I could finally speak so I could explain my terrible experience to him firsthand and he just kept talking over me, belittled me, called me an angry customer undeserving of him listening to what I had to say. He threatened for me to get an attorney and said "I'm not taking the car back." The conversation ended up with him hanging the phone up on me. So now, I have a vehicle that I am unclear if I am able to drive, which I've been paying to insure, for which I haven't received the title memo AND I no longer want to drive because it comes from a money-hungry, poor service dealership that doesn't care about taking care of its customers. 05/04/2018: The owner just called me to tell me, "I'm not doing anything for you". I asked him, "You're not going to fix my windshield? You're not going to apologize for the mess you created? You're not going to make this right somehow?" He responded by saying I am rude and a bully and he doesn't owe me an apology. This dealership is the worst. The worst. They still need to fix my windshield, correct the fact that they ran my credit multiple times, and apologize for the giant mess they created. Preston Superstore Car Dealership · 3,712 Likes More

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Smooth transition to new vehicle. Sales people went beyond the normal to make sure I made a good decision on a new vehicle by showing me and driving several vehicles. They were very pa Sales people went beyond the normal to make sure I made a good decision on a new vehicle by showing me and driving several vehicles. They were very patient with me and did not try to be pushy. More

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