ERVIN SCOTT

Avoid Ford and Tom Wood Dealerships I had a terrible experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, experience with my 2020 Ford Explorer and Tom Wood Ford. Two months after my warranty expired, I had issues with the Front Axle Disconnect Actuator, despite only having 45k miles on the vehicle. I took it to Tom Wood Ford for an inspection and was told I’d have to pay for everything since the warranty had expired. The service rep was rude, unhelpful, and refused to provide a rental car. When I asked for options, he told me to contact Ford directly and even threatened to withhold my vehicle until Ford paid for the repairs. I later found out that Ford had known about this issue for over a year. The defective part was replaced with another defective one, and Ford removed a key feature I paid for: the ability for my Explorer to switch to AWD as needed. Now, it stays in AWD all the time, which will negatively affect my gas mileage. After contacting Ford corporate and providing them with Technical Service Bulletin (TSB) 23-2124, they were surprised I had this information. They agreed to cover part of the repair cost, but I still had to pay. This should have been a recall, not something hidden from customers. When I went to pick up my car, I had a much better experience with another service rep, but soon after, the rude service rep started texting me, arguing with me. I’ve repeatedly asked for a manager to stop the harassment, but no one has responded. In short, Tom Wood Ford doesn’t stand behind their vehicles, and Ford doesn’t care about customers once the sale is made. They hide major issues that should be covered by a recall and make customers pay for poor products. Do yourself a favor—avoid both Tom Wood Ford and Ford Motor Company altogether. Watch this YouTube video for more on the issue: https://youtu.be/85vHzx67G6o More

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I've dealt with Tom Wood for ever! From my sales man (Ervin)my friend, the management team and service. so professional. Always there for me keep my vehicle in top shape and I thank Co From my sales man (Ervin)my friend, the management team and service. so professional. Always there for me keep my vehicle in top shape and I thank Collin for keeping me updated when my Ford Explorer was getting services this week.Thank You Tom Wood. More

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I no longer trust this dealership to repair my truck. I took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, took my truck in for an oil change and tire rotation, before I did I marked my tires with a new one and was charged the normal fee for this service, once I got my vehicle back, I noticed the tires were not rotated. It’s unknown how people this has happen to but paid their money. I will never do business with them again, and I have purchased 8 new vehicles from them. It’s a done deal for me now. More

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I bought a Ford Focus 2014 in2015. They knew they sold me a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2 a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2nd month I had it. The worse running car I have read drove. Ever! Now the warranty is up with no resale value for the Focus because everyone knows they are crap now.Ford Wood are shameful. More

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Great! They have excellent deals and will work with you to get best vehicle that meets your needs. Also the facility was very top notch to get best vehicle that meets your needs. Also the facility was very top notch More

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It was great. Got the truck I wanted after a 4 month search. Ervin Scott worked with us so everything went smoothly. Front desk lady was so informative and nice. search. Ervin Scott worked with us so everything went smoothly. Front desk lady was so informative and nice. More

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Salesman Ervin Scott was wonderful! His customer service was Outstanding. ! If you’re looking for a vehicle, you won’t go wrong having him as your salesmen. was Outstanding. ! If you’re looking for a vehicle, you won’t go wrong having him as your salesmen. More

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This is the 2nd vehicle I have bought from Tom Wood. Mr Irvan Scott is a very good salesman. He is a good listener of what u want. Irvan Scott is a very good salesman. He is a good listener of what u want. More

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Tom Wood Ford has a great sales department Ervins presentation was great. He helped make the process smoother. Michael was wonderful with explaining all the details. Thank you Carissa for the p Ervins presentation was great. He helped make the process smoother. Michael was wonderful with explaining all the details. Thank you Carissa for the phone call. More

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Awesome... great staff and gorgeous facility I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase I Love the way they handle business and love the lifetime powertrain I would recommend everyone to visit Tom Wood Ford on there next purchase More

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