

Dynae Danakos
Client Care Specialist
Mercedes-Benz of Sudbury
141 Boston Post Road Rte. 20
Sudbury, MA 01776
26 Reviews
Write a Review26 Reviews of Dynae Danakos
August 01, 2025
!!!To the Owner of This Dealership!!! On October 17, 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and con 2024, we purchased a 2016 Audi Q5 for $17,000 paid upfront. I am writing this publicly after weeks of unresolved issues, repeated follow-ups, and continued lack of transparency from your team. 1. Misleading Advertisement and Poor Sales Experience The advertisement stated the car had one previous owner, but the CarFax revealed four. The salesperson was unprepared, admitted this was their first sale, and could not answer basic questions about the vehicle. Question: “How do we connect the navigation system?” Answer: “Oh, here is the dash cam!” 🤦 This raised red flags and gave us an uneasy feeling from the beginning. 2. Warranty Discussion At the finance office, I requested comprehensive warranty options and pricing. I was offered a 3-year, $3,000 warranty that only covered electronics. Thankfully, I declined it. If I hadn’t, my total would have ballooned to $20,000—a price completely unjustified considering what followed. 3. Immediate Mechanical Issues: Oil Leak and Safety Concerns Day 1: Since we picked up the car from the dealership a burning oil smell came through the vents when using the AC or fan. Day 10 (Oct 27, 2024): “Low oil level” warning appeared. I paid $125 for an oil change, but the smell persisted. Day 26 (Nov 12, 2024): Paid an additional $522 to identify and fix an oil leak and clean significant oil buildup under the engine—a fire hazard and clear evidence the car was not safe to drive at the time of sale. Even after repairs, I had to top off oil every 300 miles. I kept a case of Castrol oil in the car at all times, anticipating constant issues. On July 4, 2025, after 9 months of purchase and Odometer recording only 2600 miles while driving locally, both the EPC light and check engine light came on. 4. Dealership’s Response On or around July 8, 2025, I brought the car back to your dealership for inspection. A service department employee told me: “Sir, I recommend taking the car to an Audi dealership—we’re not specialized in Audi vehicles.” My response: “Then why did you sell me an Audi without first having it inspected by someone who is qualified?” The head of your service department tried to downplay the issue, saying he also owns an Audi and “oil leaks and consumption are normal.” I emphasized: “The problem is not oil consumption. The problem is MY ENGINE BROKE DOWN.” 5. Zero Accountability After leaving the vehicle with you for four days, my wife received a call to pick up the car, with the GM claiming over the phone that this issue is not your dealership’s responsibility. This phone call, like the rest of our communications was provided with no response. Following this, my wife left a review and received a reply suggesting we contact Arshad, your GM at farshad@herbchambers.com. We did. No response. My brother-in-law also followed up. No response. We called to speak with the GM. No one answered. No one returned our calls. It’s now been three weeks—our car is still sitting outside. What We’re Asking: You advertise transparency, fairness, and accountability as core dealership values. If that’s truly the case, we are respectfully demanding a clear and written public response from someone in leadership: Do you, as the Owner, General Manager, or CEO, have anything to say? We have: Emailed Called Left reviews Provided our home address, email, and phone number We have made every effort to handle this respectfully and privately. Your silence speaks volumes. If You Still Choose Not to Respond, We Will Proceed With: Reporting this incident to Herb Chambers Corporate and Mercedes-Benz USA Filing a formal complaint with the Better Business Bureau Contacting the Office of Consumer Affairs Consulting legal representation for further guidance We are asking for transparency and accountability. If you believe this is not your responsibility, then put that in writing. Either way, we are prepared to pursue the proper legal and consumer protect More
Other Employees Tagged: Fahad Arshad, Yatin Kamble
July 21, 2025
Best buying experience ever! Personal, professional, easy! Every transaction was well planned &enjoyable. I feel like I have a car family to support me ,if needed. Personal, professional, easy! Every transaction was well planned &enjoyable. I feel like I have a car family to support me ,if needed. More
Other Employees Tagged: Jonny Pham
July 21, 2025
I just bought my new Mercedes from this dealership. They Dealership staff especially sales associate were extremely professional and accommodating. We had a wonderful experience and a very pleasant e They Dealership staff especially sales associate were extremely professional and accommodating. We had a wonderful experience and a very pleasant experience. I highly recommend this dealership. More
Other Employees Tagged: Manny D’Ambrosio
July 09, 2025
We had a very great experience with Jonny. He was extremely knowledgeable and very thorough in helping us. adjust and learn about our new car. He spent time with us going over all of the detai He was extremely knowledgeable and very thorough in helping us. adjust and learn about our new car. He spent time with us going over all of the details from setting up our apps on our phones and logging into our accounts to sitting in the car with us and going over all the controls, adjusting the personal settings, including the emergency systems. I would highly recommend him to anyone who wants to become more knowledgeable about your car. He took great care of us. Kudos! More
Other Employees Tagged: Jonny Pham, Jay Tang
June 14, 2025
Jonny was super thorough in explaining all the features of my new electric car! There was a lot to learn and he was very patient in explaining. He also showed me a lot of the tech features in the car that of my new electric car! There was a lot to learn and he was very patient in explaining. He also showed me a lot of the tech features in the car that I probably had on my last car but had no idea how to use. More
Other Employees Tagged: Jonny Pham, Josue Bulux
May 12, 2025
Dynae, Jonny, and Celio were tremendously very professional, helpful, polite. Jonny demonstration was very patient, helpful, and extremlely catered to my wants and and needs. Jonny helped me the v professional, helpful, polite. Jonny demonstration was very patient, helpful, and extremlely catered to my wants and and needs. Jonny helped me the vehicle preferences to my specific needs. thank you !!! More
Other Employees Tagged: Jonny Pham, Celio Melicio
May 01, 2025
My visit to Mercedes-Benz of Sudbury was a great customer experience that exceeded my expectations. It started with a friendly face that greeted me when I walked through the door and continued on with the p experience that exceeded my expectations. It started with a friendly face that greeted me when I walked through the door and continued on with the prompt and professional sales associate Dynae Danakos. I was impressed with how she personalized my purchase experience to help me identify what vehicle would best fit my family and I. Kudos to the exceptional customer service that led to my new car purchase. More
Other Employees Tagged: Yatin Kamble
April 27, 2025
We recently purchased a 2022 Mercedes-Benz from Sudbury Benz showroom and were extremely pleased with the excellent service provided by Dynae-Danakos. She was very polite, helpful, and made the entire pr Benz showroom and were extremely pleased with the excellent service provided by Dynae-Danakos. She was very polite, helpful, and made the entire process smooth and stress-free. We are grateful for her support throughout the transition. More
April 23, 2025
Dynae was easy to work with, listened to what I was looking for in a vehicle, answered my questions thoroughly, and was a pleasure during my whole car buying experience . I never felt pressured and was looking for in a vehicle, answered my questions thoroughly, and was a pleasure during my whole car buying experience . I never felt pressured and was beyond pleased with how smooth the whole process was. I always dread car shopping but Dynae actually made it enjoyable. It took less time to get my old car traded in and to purchase my new one than it took me to get a new cell phone e at the AT&T store. I can’t recommend Dynae highly enough! More
Other Employees Tagged: Yatin Kamble
April 22, 2025
I recently purchased a 2021 RDX, and I have to say, Dynae Danakos was absolutely incredible throughout the entire process. She was patient, kind, and brought a great sense of humor that truly made ever Dynae Danakos was absolutely incredible throughout the entire process. She was patient, kind, and brought a great sense of humor that truly made everything so much easier. Honestly, I was close to walking away from the deal due to a negative experience with someone in the finance department— if I’m not mistaken his name is KOLLS he said he’s from Nigeria who came across as arrogant and disrespectful. It was a frustrating moment, but Dynae’s professionalism, warmth, and genuine care completely turned things around. She’s the reason I stayed and completed the purchase. Dynae is truly amazing and made all the difference. She’s a gem, and the dealership is lucky to have her. More