Dwain Nails

I recently submitted a review on a vehicle I purchased here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warran here . The purchase was made 2 years ago . Unfortunately I was involved in an accident and totaled my Vehicle recently . Insurance , Extended warranties etc are great to have in situations such as mine . Once any incurred damages and losses have been covered , the unexpected question is . " where will I get money for another vehicle " ? I instantly called Nissan South and asked for Mr .Nails . I explained my situation to the teller and what it was I needed information about . After a brief hold , she explained that Mr. Nails was not available and would let him know about my situation . Mr. Nails returned my phone call later that day . ( " Are you ok " ) first words from him . I never mentioned year , make or model to the teller . To my surprise , after assuring I was well , " Lets forget about the 2020 Nissan Murano " insisting I come see him today . Regardless of what concerns I had or my fiance's on hand , Mr. Nails was sure I had coffee , refreshments and great customer service . Without fumbling on his words , once again , I drove away in a new truck . Taking into consideration that I have kids , he was sure my options included room for them . He also took time to insure any concerns regarding GAP or extended warranties on my previous vehicle were clearly explained . Such a wonderful and patient finance department . Kindness , honesty , consideration , hospitality , clean establishment etc is what we as customers expect . It can be scary to actually get it all at once . Mr .Nails thanks so much to you and your wonderful dedicated team . More

Report | Print

I have had the worst experience with this location. They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo pro They (LEO, GARDEL, BRAD BENJAMIN, DAVID PRICE, DWAIN, and JOANNA. They sold me this car and the next day the engine light was on due to a turbo problem. I have not CUSSED them OUT nor have I been rude to them - I just wanted the car fixed. I brought the car back on day 2 and day 3. DWAIN LIED about getting a part in for 2 weeks then DAVID PRICE lied for the next 2 weeks about whatever he said he was going to do and then did nothing. STILL TO THIS DAY I have not been transferred to LEO if he is even the GM regarding this problem - I was transferred to GARDEL who has yet to validate the email sent to him last week requesting them to pay for my 1st car payment since nothing has been done on their part. I called today (9/5/23) and JOANNA - is the worst receptionist ever!! Just be nice and transfer the phone - no she hangs up or doesn't answer!! DAVID PRICE answers as well and starts to laugh on the phone - DO NOT BUY ANYTHING FROM THEM!! UNPROFESSIONAL and NOT LOYAL TO ensuring the Customer has a good EXPERIENCE!! I don't want this car ---- I WANT ALL OF MY MONEY BACK!! I never hated anything but I hate this place!! More

Report | Print

This is my second vehicle from this dealer and working with Dwain is always a blessing! My car was totaled and I knew they would get me rolling again with Dwain is always a blessing! My car was totaled and I knew they would get me rolling again More

Report | Print

My Mom highly recommended I come here because of her great experience. This is my first brand new car and I’m very happy with my vehicle great experience. This is my first brand new car and I’m very happy with my vehicle More

Report | Print

This is my second vehicle from this dealer and I really had a great experience. Dwain took good care of me. I love my new Rogue! had a great experience. Dwain took good care of me. I love my new Rogue! More

Report | Print

If I could give this team 10 stars I would. Excellent customer service. Was able to finance my vehicle on my own. That’s pure satisfaction! customer service. Was able to finance my vehicle on my own. That’s pure satisfaction! More

Report | Print

Dwain Nails did an excellent job for me. He listened to my wants and needs. I remember Marcia from 2006 when she sold me a Maxima while I was stationed overseas! my wants and needs. I remember Marcia from 2006 when she sold me a Maxima while I was stationed overseas! More

Report | Print

I was hesitant about coming in however they were very persistent. Dwain was personable,knowledgeable and will feed you too! I am very pleased I came in persistent. Dwain was personable,knowledgeable and will feed you too! I am very pleased I came in More

Report | Print

The best customer service EVER!!!! This is our 6th vehicle from this company and Dwain Nails is an amazing sales professional. For over 20 years Ms Marcia has always been a beacon of light for us vehicle from this company and Dwain Nails is an amazing sales professional. For over 20 years Ms Marcia has always been a beacon of light for us More

Report | Print

We always have a great experience at Nissan South in Morrow. We love the people and the customer service is second to none. Never plan to go anywhere else Morrow. We love the people and the customer service is second to none. Never plan to go anywhere else More

Report | Print