Dusty Hayes

I have been dealing with Hayes for probably 15+ years. Ted always makes it a point to speak. Stephen and Ernest have always been willing to help as much as possible. Dee is a great salesman and communica Ted always makes it a point to speak. Stephen and Ernest have always been willing to help as much as possible. Dee is a great salesman and communicator and made sure all my questions were answered. I’m very happy with the Rubicon X I just bought. I like the previous Jeep so much that I decided to keep it instead of trading. More

by duc699 Verified Customer Verified Customer

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Just purchased a 2022 certified Grand Wagoneer yesterday. Awesome in like new condition. Before signing I asked them if all the hoses were inspected. No rot? Anything I should know? The dealer said No it has Awesome in like new condition. Before signing I asked them if all the hoses were inspected. No rot? Anything I should know? The dealer said No it has been inspected. This morning I smelled a sweet smell opened the hood and the radiator fluid is leaking out because the hose is cracked. Next, went to put gas in the vehicle and a piece falls out and now the fuel door won't open up. Next, my wife noticed moisture in the passenger side mirror and upon close inspection we noticed yellow paint and a broken strip. I called the dealership and the sales manager said "Oh yea I knew about that. That's why it was such a good deal.". Um do what? Then I asked, "Shouldn't you have told me about this?". Taking the vehicle back to get the warranty issues fixed and have it "recertified". They said I can pay for the mirror damage they failed to disclose to me. ??? Is this really how Hayes operates? More

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Everyone at this dealership from sales to service are extremely courteous and very knowledgeable. Mr. Hayes is very personable and approachable. This is the dealership that you want to do business at. Wh extremely courteous and very knowledgeable. Mr. Hayes is very personable and approachable. This is the dealership that you want to do business at. When you come to Hayes you are not just a number on a bank account, you really are a member of the Hayes family, and everyone at the dealership treats you as such. I am blessed to have found such a location to handle all of my automotive needs. More

by MACEPERFORMANCEANDFABRICATION Verified Customer Verified Customer

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As always my service was done prompt, correct and the service writer was professional and very pleasant ! Hayes is the best xxxx car dealer in the state of Georgia. service writer was professional and very pleasant ! Hayes is the best xxxx car dealer in the state of Georgia. More

by mark@liveoaksupply.com Verified Customer Verified Customer

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Every one at the dealership was awesome! Special shout out to Stephen Weatherly, Magdalena Barbiaz and Tori Van Wyen. Special shout out to Stephen Weatherly, Magdalena Barbiaz and Tori Van Wyen. More

by dvanwyen Verified Customer Verified Customer

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We will ALWAYS return to Hayes for our car buying and leasing! We’ve leased 3 Jeeps in the past and have been nothing but please with our entire experience. Just purchased a pre-owned Ford F-150 and it i leasing! We’ve leased 3 Jeeps in the past and have been nothing but please with our entire experience. Just purchased a pre-owned Ford F-150 and it is immaculate! The buying process was so effortless... Paul met us at the door, had the truck already pulled around and ready to test drive, and we got an incredible deal! The whole Hayes team is a family to us and clearly they care about getting us the ideal fit for our growing family. Thanks to Paul and everyone at Hayes! We’ll be back!!! More

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Huh, really? Moving on. After I purchased my Jeep Wrangler, I went home and immediately took off the top. I discovered a faulty zipper on one of the windows. It still worked After I purchased my Jeep Wrangler, I went home and immediately took off the top. I discovered a faulty zipper on one of the windows. It still worked if you were careful with it, but would certainly break completely within a year. I called and spoke with Dusty Hayes who said he wouldn't replace it because the zipper still worked. I said fine, then will you replace it when it breaks within a year. He said no. Finally, he reluctantly agreed to send photos of the faulty zipper to the Jeep company. I made a trip to the dealership for photos to be taken. Jeep agreed to replace it. So another trip to the dealership to have the top installed. It never should have been this difficult. About a week later, I was driving with some coworkers with me and the steering messed up and wouldn't drive straight. I nearly wrecked due to the sudden change. Yet another drive (very slowly) to the dealership to have it looked at. I was told that the ball joint wasn't installed correctly. Again, about a week later, I tried to remove the spare tire and realized it (along with most of the other wheels) had been put on too tight and couldn't be removed with the supplied lug wrench. Had to drive to the dealership once again. Mechanic admitted that it was put on with too much torque from a pneumatic drill. I called Dusty again and discussed how annoying my experience had been along with the wasted time and gas and asked if he could make it up to me by selling me some Jeep accessories at a discount. He asked me to send him a list, which I did. My list showed some basic pricing (mostly from Amazon) just so he understood the pricing I’m trying to beat. He said that even though they consider themselves to be the largest Jeep parts/accessories reseller in the region, he can’t beat those prices. I find that very strange, but ok. Discussion over and no other offer made to make up for my troubles. Then, out of the blue, I received a phone call asking for a positive testimonial for the Haye's dealership. I said I won't. I later received a phone call from Stephen Weatherly. After I explained my story, he asked to send him my list of parts so he could look at it, which I did. I never got a response, even after emailing him again over a month later. Still no response. Eventually, I kept calling until I could reach him. All he said was that he can't beat my online prices and there's nothing more he can do. Still, no other offer made to make up for my troubles. Do you think I (or anyone in my circle of influence) will ever do business again with Hayes Chrysler Dodge Jeep in Lawrenceville, GA? More

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Great service all the way around! Paul was personal and a great salesman. He is dedicated but not too pushy. He even came on his day off to finalize everything with us. The people at H Paul was personal and a great salesman. He is dedicated but not too pushy. He even came on his day off to finalize everything with us. The people at Hayes are excellent. You will walk away with the car you want at a reasonable price too! More

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Hayes Dodge Dealership is #1 Hayes is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. Hayes is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. The finance manager Magdalena is awesome she gives the best finance advice that anyone should know when she walks you through things that you should know in purchasing a vehicle. More

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Hayes Dodge Dealership hey is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. hey is Dodge dealership is number one they help me with my new car purchase. Paul the sales man really help me with my new purchase on my new car. The finance manager Magdalena is awesome she gives the best finance advice that anyone should know when she walks you through things that you should know in purchasing a vehicle. More

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