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Drew Ricci
843 Reviews
Dealership Experience
8 yrs, 10 mos
843 Reviews
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843 Reviews of Drew Ricci
October 18, 2024
Karl, Tom and Drew were fantastic and relentless in addressing in a rather challenging issue with my car. They went above and beyond to bat for me as a customer with VW. I was kept informed on the st addressing in a rather challenging issue with my car. They went above and beyond to bat for me as a customer with VW. I was kept informed on the status of repairs. Overall, very impressed with the quality of work, level of detail and excellent customer service I was afforded. More
by TJ.STORE
Verified CustomerOther Employees Tagged: Karl Christ , Tom Coe
October 18, 2024
Always great! I recently moved here, so these guys don't have my full history, but Drew went out of the way to look up my CarFax report so they didn't do any unnec I recently moved here, so these guys don't have my full history, but Drew went out of the way to look up my CarFax report so they didn't do any unnecessary work. Everyone is always pleasant to work with. Excellent dealership! More
by ROBBIEFROST
October 17, 2024
Drew was in contact with me every step, friendly and professional. Mike and Tom as well. Great job. Parts put aside prior to service visit which was crucial since I was coming from the Vineyard. Than professional. Mike and Tom as well. Great job. Parts put aside prior to service visit which was crucial since I was coming from the Vineyard. Thank you. More
by Barbara Baskin
Other Employees Tagged: Tom Coe, Mike in Service
October 11, 2024
Scheduled 40k service , which I had forgotten was not included in my service agreement, and a tire replacement for 4 and possibly all 4 tires. Scheduled the appointment for a Saturday morning. I was told included in my service agreement, and a tire replacement for 4 and possibly all 4 tires. Scheduled the appointment for a Saturday morning. I was told the tires were in stock and confirmed so prior to the appointment . Arrived and Drew was awesome. Tires were not in stock so I opted to do just the service. Cost was high. Drew kindly called to let us know that the tire devices came so we just changed the one tire we had to repair. He did what he could to discount the price for everything. Opted not to to the other three tires or brakes because of price. More
by JWELDON2
October 10, 2024
Life cannot be perfect. I had a couple of hiccups with my new car. However, I have received a great response and service from Wellesley VW. I had a couple of hiccups with my new car. However, I have received a great response and service from Wellesley VW. More
by fer.range
Other Employees Tagged: Karl Christ, Alisha Schofield , Tom Coe
October 09, 2024
Got interval maintenance service. Easy to schedule, shuttle service back to my home, ready same day, on time, and invoiced as quoted. Easy to schedule, shuttle service back to my home, ready same day, on time, and invoiced as quoted. More
by ESLAUGHLIN0
Other Employees Tagged: Alisha Schofield , Mike (scheduling)
October 08, 2024
Jens was thorough and great to work with. Very easy to approach other staff and overall a very nice experience at the dealership. Very easy to approach other staff and overall a very nice experience at the dealership. More
by SK
Other Employees Tagged: Jens Albrecht
October 07, 2024
I love working with Drew and the rest of the Wellesley VW team. They are always thorough, professional, and extremely communicative. Drew always lets me know what to expect, makes appropriate recommendations team. They are always thorough, professional, and extremely communicative. Drew always lets me know what to expect, makes appropriate recommendations, and has a smile while doing so - I truly appreciate his excellent customer service. Wellesley VW isn't the closest dealership to me, but I'll make the extra trek, because I know that my vehicle will be well taken care of, and I won't run into any unexpected issues. More
by elizabeth.p
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