Drew Garis

Review with complaints would take too long. Here are the bullet points. Mind you, this review is well over a year since purchasing. - Salesman Harrison was great, That's where it ends. - Pain Here are the bullet points. Mind you, this review is well over a year since purchasing. - Salesman Harrison was great, That's where it ends. - Paint correction upon inspection (it was raining when I bought it) - Problems were embedded in clear coat over entire vehicle. Cost me $1,200 to correct. - Front headlight assembly had moisture in it. - Driver side door was misaligned severely - Tailgate was misaligned and not even latching on one side. - Back seat was not latching and aligning. Had to find out the hard way when my 77 year old father was in backseat when I hit the brakes at a stop light. - Payoff on vehicle ($21,500) was not handled correctly and was rolled into my new loan. Took me well over a month to receive my money back and had to redo my whole loan at Navy Federal. - Registration paperwork had spelling errors - Temp registration was not valid. Had to be redone. - I never once spoke to anyone on a phone line. They would only answer on sales line. Otherwise, you would be disconnected. - Visited dealership over 15 times with extended wait times. - Had my truck there an entire day to take photos and document everything. ZERO follow up! - Ended up having the alignment issues done myself because their service guy at TOYOTA said it could not be corrected! (I still have not been reimbursed) - Never heard back from Adrian or any other service manager. basically I was ghosted or given excuses like that person no longer works here. -Tonneau cover appointment with headlight replacement was set following week after sale. I arrive for my appointment. They tell me I am not on the books and there is no cover or headlight there for me. - Vehicle paperwork had to be corrected twice. -Window moldings damaged - Chip on fender flare - Chip on paint - Mirrors were wiped off with a rag, swirls everywhere. There have been so many issues with me buying Fords I am seriously thinking about switching companies. I believe there are 2 or 3 recalls on my truck currently. If you want customer service, this is definitely NOT the dealership to buy from. There were other issues but I just want people to know when they spend their hard earned money, they should go elsewhere. I had ZERO issues with Honda when purchasing on 3 different occasions. More

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Professional service, on time delivery, willing to answer questions and give insight on what's been done and what needs to be done. questions and give insight on what's been done and what needs to be done. More

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Very poor attention to detail. Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upo Purchased a used car and once you sign papers they do not care. I went to pickup my vehicle as it needed a part fixed prior to me taking it home. Upon arriving to pick it up the following was the "delivery experience": -2 missing valve stem caps -1 dead key fob -Both key fobs missing the hard key inside -Front tire pressure on both tires was 22 / Rear at 38 (Specs are 32psi each tier) and I had to put air in it myself. -Tank of gas near empty -The "repair job" was done terribly leaving exposed wires inside the door jam -Back glass covered in dried glue from the tint that was removed I sent them a picture of the shady door repair and asking to replace the missing keys and have been ignored for 2 days. Would not purchase from here again and if this is the level of detail you receive a car in how can you trust the "inspection" and any other look overs of the car they are actually selling you. I don't normally leave reviews but being ignored with these problems is not how a large dealership should conduct business. More

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