Doug Smith | Page 5

The dealership was very professional,and went out of there way to help me find a vehicle. there way to help me find a vehicle. More

by ROBERTPENTZ60 Verified Customer Verified Customer

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thank you. DAN , DOUG, PRESTON, JASON,,, AWESOME, AWESOME,AWESOME,GOOD, GOOD, GOOD,GOOD, GOOD, GOOD DAN , DOUG, PRESTON, JASON,,, AWESOME, AWESOME,AWESOME,GOOD, GOOD, GOOD,GOOD, GOOD, GOOD More

by MAXXALAPSO Verified Customer Verified Customer

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Easy to work with, professional, thorough and detailed. Would gladly work with them if future automobile needs arise Would gladly work with them if future automobile needs arise More

by NewVenzaLease Verified Customer Verified Customer

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Sales people use foul language. They also do not appreciate customers time. Would not recommend it. They also do not appreciate customers time. Would not recommend it. More

by CHARLESMARQUEZ2 Verified Customer Verified Customer

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Good experience, still waiting on promised maintenance. Dougie was great to work with. Thank you Dougie was great to work with. Thank you More

by WILLIAM Verified Customer Verified Customer

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I've been coming there for about 23 years because of excellent and trusted service excellent and trusted service More

by PSALM139EL Verified Customer Verified Customer

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I have been a longtime client, so my husband and I were ready to purchase a vehicle advertised online. After we arrived and took the test drive, Doug hands us the paperwork which included additional optio ready to purchase a vehicle advertised online. After we arrived and took the test drive, Doug hands us the paperwork which included additional optional charges which were not listed on the website. It came out to be an additional $6,000 more than what was advertised. We understand adding the title, taxes, etc, but we did not want the optional charges and asked them to be removed. Doug started fumbling with the numbers, offered a discount and we made an offer. However, he then "added" the charges back in. For example, $1,000 - $500 (optional charges we wanted removed) = $500 (we're willing to pay). We all get that and we're tracking. However, he then adds it back in. $1,000-$500 = $500 + $500 (fees)= $1,000. Whaaaaaat?! I went crossed-eyed. Doug kept asking, "Don't you understand?" We know the sales game and Doug needs to stop playing them. We were ready to buy but this game made us walk out on a car we were willing to drive off the lot that night. Very disappointed with the old-fashioned sales tactics. More

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I went in to this dealer because I had bought from them before (28 years ago) and they were wonderful then and still are now. Doug was great at answering my questions and not at all pushy about selling me before (28 years ago) and they were wonderful then and still are now. Doug was great at answering my questions and not at all pushy about selling me a new Rav4. Took my husband back and worked with Doug to get my new ride. Jason was also great to work with on our loan. More

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I recently purchased a 2021 Toyota Camry Hybrid from the excellent sales team at Larry H. Miller Liberty in Colorado Springs. I called early in the day as was warmly welcomed by Sales Consultant Doug (Dougi excellent sales team at Larry H. Miller Liberty in Colorado Springs. I called early in the day as was warmly welcomed by Sales Consultant Doug (Dougie) Smith, a long standing member of the team. He took an initial evaluation of my situation and intentions and was very informative: immediately letting me know that they were interested in my trade in and also had the vehicle I wanted. Once I made it to the dealership, Doug and the team met me at the door with a smile and made me feel like an old friend, Once we started test driving vehicles, Doug's knowledge and professionalism was outstanding. He not only answered my questions with confidence but taught me the tips and tricks of the vehicles as the situations came up. Doug went above and beyond to make sure that my automotive needs were met during this purchase. I would highly recommend his service to any friends or family that are in the market for a great new Toyota. Once the purchase process moved to the financial department, I was introduced to Financial Guru: Ryan Halvorsen. Ryan moved through the financial process smoothly and without making it feel rushed, even though the office was very busy that day. His knowledge of not only finances but the sales process as a whole speak to his thorough understanding of the automotive sales process. Any questions that I had were answered quickly and gave me full confidence that Ryan had not only my best interests at heart, but was dedicated to gaining my repeat business. Working with Ryan made the big step of a car purchase easier and gave me the confidence that any other military member will be helped through the process as well. -Tom More

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Went there to look at cars, didn't have what I wanted, but agreed to terms on a car they were trying to get from another dealer! Hung around waiting for about 2 hours, to see if they were gonna get the c but agreed to terms on a car they were trying to get from another dealer! Hung around waiting for about 2 hours, to see if they were gonna get the car from the other dealer! Salesman asked if he had given me my keys back, and I said yes, and he wanted to show me where they parked my car. He handed me a copy of the deal I agreed with, waiting for me to leave, and I asked him if he was gonna call me when they found out about transfer, and he said "sure!" He had given me the big brush off, kicked me to the curb, and it's know 24 hours later, and still haven't heard from him! LOL! How dishonest was he by not telling the truth! Larry Miller Toyota sucks, and will never go back, they just lost my business, and I own 2 Toyotas! More

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