Doug Rice | Page 19

Extremely nice business experience every time I need service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other business service. The people are some of the best customer service people in the business. Whatver training they provide in customer service, other businesses could learn from them. More

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I like coming into Frederick Nissan. Everyone is so nice and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed and it's a different atmosphere from driving thru traffic all week and seeing the usual every day people. I'm greeted and my concerns are addressed immediately. The waiting area is always clean and inviting and you meet people who are genuinely friendly. You are told how long the wait is in advance and suggestions are made to keep your car in top condition which is always a plus in my book, the better my car runs the safer I feel and my comfort level is vital when on the road...peace of mind. I highly recommend Frederick Nissan. Thanks, and see you again soon. More

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Great customer service and excellent work on my car. My 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. 2007 Altima now feels new again thanks to Frederick Nissan. Very reasonable prices and excellent service, you cant go wrong with Frederick Nissan. THank you to Doug Rice and everyone at Frederick Nissan... More

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Doug is fantastic. He is professional and always looks for the best deal that meets my vehicle needs. I go to Frederick Nissan because of the great service. for the best deal that meets my vehicle needs. I go to Frederick Nissan because of the great service. More

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each time i come down for warrenty work on my vehicle i have issues. I was down there last week and my vehicle was to be covered under the warranty. I get to the check out and was handed a $380 bill. I have issues. I was down there last week and my vehicle was to be covered under the warranty. I get to the check out and was handed a $380 bill. I asked why i got a bill and the cashier SMARTLY replys "um for your services" I informed her there should be no charges due to a warranty. I then proceeded to wait for 25 minutes for the service manager to come out and address the issue. Upon waiting the cashier asked another part of the staff to tell Gary he was still needed at the cashiers desk. When the sales rep came back in he said to the cashier "Gary said to tell you he left for the day" This is not what a customer wants to hear even if it is joking around as i am here to pick my vehicle up on warranty work and should have been out of there in 5 minutes. But instead it took 1 hour to get my vehicle back. This is very disappointing. I will not recommend this dealer to anyone and will be glad when my warranty is up so i do not have to deal here again. More

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Worst experience I have ever had with getting car service. I was without my car for two full days. I kept being told to have patience because the service department was short on staff. Well it is n service. I was without my car for two full days. I kept being told to have patience because the service department was short on staff. Well it is not the customers fault that you guys don't have enough staff. I am currently looking at purchasing a new car; however, you can rest assured that it will not be another Nissan, not if I have to deal with you folks. More

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I have an Infiniti. The prices for service are very responsible. The 100 point inspection is excellent. I will definitely bring my car back from here on. Doug is excellent to work with. responsible. The 100 point inspection is excellent. I will definitely bring my car back from here on. Doug is excellent to work with. More

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Gary and Doug are awesome people to have on your team Steve.I will buy a new car from your dealership when the time comes due Steve, thanks for the great service. Steve.I will buy a new car from your dealership when the time comes due Steve, thanks for the great service. More

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Beginning with my phone call requesting service for a very strange noise my Maxima was making to picking up my car after being repaired, my experience at Frederick Nissan was exceptional. Doug was very k very strange noise my Maxima was making to picking up my car after being repaired, my experience at Frederick Nissan was exceptional. Doug was very knowledgable and helpful on the phone. My car was scheduled for service immediately. He even identified the problem and assured me they could fix it. When I arrived, Leonie was friendly, understanding and prompt. The waiting area is customer friendly. The service was completed within the timeframe I was given. Overall, my visit to Frederick Nissan Service Center was "Great". More

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I rated my service experience #5 because I was helped immediately, the service folks were friendly and attentive as usual, the work was done quickly before I could finish my coffee and the cost of the se immediately, the service folks were friendly and attentive as usual, the work was done quickly before I could finish my coffee and the cost of the service was free. I could not have asked for a better experience. More

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