Doug Rice | Page 26

Overall I feel that your service department is wonderful! However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a However, I feel your prices are overflated and if it were not a holiday weekend when I had the service performed, I would have shopped around for a better deal elsewhere. Originally I was told my car would be finished by noon. However, it was not ready until after 3 pm. Perhaps you need more service technicians to complete the work when promised to customers. More

Print

Good Morning -- After almost a year [December 05, 2010] and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to he and reporting to the Service Department each time I brought our 2010 Pathfinder LE for LOF, etc., I was able to get the attention of your group to hear my "squeaking brakes" when backing up!! Each time the SUV was in for service and I said the brakes squeaked, I was told the Svc Tech could not duplicate the problem at the time! I'd get home park the SUV in the garage overnight - the next AM the "squeakes" were back as I backed out to the street. This tells me there's no moisture on the pads or discs. It has been atleast four times [maybe five] I have reported this problem during my servicing appointments and the classic answer was - "the Svc Tech couldn't duplicate the problem during service"!! The Service Representative - Marty - suggested to bring the vehicle in sometime in November and test it again. On November 10th or 11th, I came in and Doug tested the brakes backing up - and lo and behold - the squeaks resounded much to my pleasure and were heard by Doug. He set up an appointment for November 12th and the Svc Tech found parts had to be ordered to correct the brake's squeak problem. I was told I'd be notified by post card when the parts were in; so far, no card!! As a long time customer, since 1996 - Jenkins time - and our 1994 Oldsmobile, I must say Olds service and two SUV's services and purchases [Jenkins/Fred. Nissan] have been excellent in every way; however, this last year for us has been less than satisfactory with this nagging brake problem. Even contact with Nissan's National Hdqtrs. was frustrating because they just passed/referred me to you guys. For a customer to purchase a $40,000 vehicle and go through the above senario there's good reason for our frustration and patience being worn thin. If this all had been in your court, I'm sure you'd feel much the same. You asked for me to be "as descripted as possible", I hope I've complied, so you'll have "some meat to chew and reflect on" for a while!! Awaiting brake silence in reverse!! Denton E. Nichols More

Print

I have had a very long relationship with Frederick Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the s Nissan. Through 2 Muranos, one a leased vehicle that was less-than-perfect (the first year of production, it was a "lemon") I consistently had the support of your service department. That's why I am giving Frederick Nissan a great rating. More

Print

Biggest problem this dealership has is still suffering quality of work they do from technician mechanics. This is more like a combined review with various experiences... I brought my car for all 4 tire quality of work they do from technician mechanics. This is more like a combined review with various experiences... I brought my car for all 4 tire change, so brand new tires to put on, balance and align the car. I was dealing with Nissan Service advisers Doug Rice and Marty Gonchar - those guys have great customer service skills, very cool to deal with and just understanding folks, glad they have them there! Even dealt with Gary Lewis who did not know how to do the quarter tire test, but still a cool guy to have him there, i am sure as a manager he is cool. NOW, the mechanics or whatever their official title is (folks that do actual job) are always missing something. First of all, Nissan prints out that they do 110 point inspection every time you bring a car in - that's BULL SH.T! I had tire feathering problem on my 350z due to factory incorrect alignment specs, and i learned about it at 30k miles...while that sh.t been happening not over the last 3k miles for sure, since i remember the growling noise and such for a long time. So, my car been there for service 3-4 times at least on the lift for oil changes but it was never brought up that inside edges of the front tires are going bold that when last time i learned about it there were cords coming out, i guess that was visible enough. That makes me wonder if they check anything else at all, including even the basic things such as top off the fluids, i might bring it empty next time and see if they add any. I really need to get that list of what is the 110 points that being check, thats almost like a comprehensive car inspection. So, back to my tire changing service. Tires were changed, mounted and i just hope they were balanced (can not now assume nothing), so basically 90% job as done well. I jumped in a car and first thing i notice driving off that tire pressure sensors showing 46 in my left front, 37 in my right front, 43 in my left rear and around 39 in my right rear. The car was sitting there on a lot, and i am sure already cooled down from a test drive which should not have been a long drive to heat up the tires, but even if the tires did get warm - the manual says 34PSI on cold tires, lets say it was driven the pressure should have jumped to 38-39PSI maybe, all around in all 4 tires. So, my point is, that i understand when i bring a car for something specific and there is a side check that was not done, but i brought a car to change tires, which require inflation with air after they are done - so, they were inflated for sure, but sounds like nobody gives a sh.t at what pressure? This sounds like a minor detail, but its brand new tires that i dont want to mess up, and obviously driving on overinflated tire by 11PSI would cause an uneven wear in the middle. So, if i do not have a tire pressure gauge with me, then what am i supposed to do: let the air out, then drive it again to see my sensors showing the temps, then let more out then drive it again?! i mean, a minor thing like that is a pain in the ass - and thats what Nissan dealership in Frederick LACKS! no attention to the detail whatsoever...and this is not the first time i had this experience, like nothing major but a small things that does not make it complete satisfaction! I dont even wanna discuss the time when i asked to tighten the mounting exhaust bolt - they wanted to charge me $20 to tighten up...haha hilarious...thank God that guy who i was arguing about this does not work there anymore! More

Print

always a nice experiance going there! the dealer is very clean,everybody there is very friendly. they treat you like family, not like just another number. the work is done very good and the car is given bac clean,everybody there is very friendly. they treat you like family, not like just another number. the work is done very good and the car is given back clean! no grease on steering wheel, or the radio station changed. i am very well pleased with frederick nissan. More

Print

Battery died due to previous electrical short. Your guys took it in, Jeff Lasko lent me his demo for a loaner and it was requested that I leave the car overnight for a complete positive check. I agreed and took it in, Jeff Lasko lent me his demo for a loaner and it was requested that I leave the car overnight for a complete positive check. I agreed and the next morning service called to say car was ready. Car works fine, great service, staff was very helpful. Thanks, John Brehmer More

Print