Donnie Paige | Page 48

5k mile checkup - easy They make it easy, fast drop-off and quick pick up. This was the first time i did a standard service there and im happy with the result. They make it easy, fast drop-off and quick pick up. This was the first time i did a standard service there and im happy with the result. More

by GCOSTANZO Verified Customer Verified Customer

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Warranty trim concern I am very particular about my cars and noticed a finish issue on my new Civic. Eileen and Donnie were warm, welcoming and quick to react. They got my I am very particular about my cars and noticed a finish issue on my new Civic. Eileen and Donnie were warm, welcoming and quick to react. They got my car scheduled and repaired with great care, by one of their excellent service techs and I couldn't be happier! More

by STEVEN_MILLAR Verified Customer Verified Customer

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Service Dept is always look to fix something I went in for state inspection in September and was told I needed new rear brakes, which was definitely true. At that point I also requested the batt I went in for state inspection in September and was told I needed new rear brakes, which was definitely true. At that point I also requested the battery be looked at due to a manufacturer recall. Both items were fixed, and was told the multi-point inspection was done. About a week or two later, I had an alert in my car to check the battery charger. I brought the car in, and asked for it to be looked at (while referencing the recall had just been done). I was told that the battery was not a Honda battery (again true since I had already had the battery replaced), and the sensors were not working because the connectors on the new battery were located in a different place than it should be. I was told they fixed it the best they could and if the alert comes up again to replace the battery with a Honda battery. I was told my car went through their multi-point inspection. I recently received a phone call saying the part that was ordered for my car had come in and I should schedule an appointment for it to be installed. I mentioned I had no idea there was a part ordered, and asked what it was for. I was told it was for the battery and the service would be of no charge since it had to do with the recall. I scheduled an appointment. My car was worked, I was asked if I could talk to them about a couple of things that came up that my car needed. I was told I needed a drive belt as well as front brake calipers, totalling about $260. I told them I came in for the part installation and did not want any further service conducted that day. I was again told my car would go through the multi-point inspection and be washed. I went back to the waiting room where I heard another customer being told their car needed additional services. The customer replied,Zwaan " This appointment was to be of no charge since it was a manufacturer recall service." Hmmmm.... when my car was ready, it was still slightly soapy and windows were smeared or not washed at all. My question is, if your service department conducted a multi-point inspection 2 times (one being a state inspection and it was determined my brake needed to be replaced) how could the front calipers be over looked as well as the drive belt? It had only been about a month and a half maximum time frame. My complaint is, whenever I go to have an oil change or a manufacturer recall service, I am ALWAYS told I need something additional fixed. I have heard many other customers in the waiting area make the same complaints, as well as how long they have to wait for their car (over the projected time frame). Honda Barn is lucky enough to be the only Honda dealership on the Seacoast (and closer than going to Manchester or North Shore, MA), however, your service department is getting a reputation for trying to get money from their customers. This will not help your business, and more likely will cost you your customers. More

by Author of the review Verified Customer Verified Customer

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Excellent Service Service department was clean,neat and, Professional. The advisers are very knowledgeable and friendly. They went out of the way to make my experience Service department was clean,neat and, Professional. The advisers are very knowledgeable and friendly. They went out of the way to make my experience an enjoyable one. I would definitely return fore service. More

by jlavelle0 Verified Customer Verified Customer

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Emergency service Traveling for work from Augusta, Maine, I limped into the dealership on what felt like, 2 cylinders. In a flash Mike had my car in with a technician, Traveling for work from Augusta, Maine, I limped into the dealership on what felt like, 2 cylinders. In a flash Mike had my car in with a technician, arranged a ride so could be on time for my meeting, fixed the van ( no small task) and had m back on the road to home that evening. Everyone I encounter Mike Service guy, the service manager ( cant recall him name) and even the woman who took my payment... all were friendly and helpful. A great experience across the board!!! More

by melissachurchardhannon Verified Customer Verified Customer

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2 nd time here Was standing in the show room and waiting for my car to be serviced . Salesman asked me if there was anything I needed . I asked him a question and he Was standing in the show room and waiting for my car to be serviced . Salesman asked me if there was anything I needed . I asked him a question and he was very knowledgeable about my question . More

by herbdon Verified Customer Verified Customer

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Serviced both of our Hondas quickly and on time! We had oil changes on our Accord and Pilot, both purchased at the Honda Barn. Communication from setting up the appointments to completion is excelle We had oil changes on our Accord and Pilot, both purchased at the Honda Barn. Communication from setting up the appointments to completion is excellent. The Pilot ended up needing rear brakes, which they also fit in during the same visit. All services were completed in a timely fashion. Eileen and Donnie are professional and a pleasure to work with! I also utilized a coupon which was provided a great value for our service. Thank you. More

by KevG Verified Customer Verified Customer

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