Donnie Paige | Page 47

Great Service The service team at Honda Barn continues to be great. They always give me a number of informed options when available and help stead me in the right d The service team at Honda Barn continues to be great. They always give me a number of informed options when available and help stead me in the right direction on maiming Honda Pilot. More

by RELRAYESS Verified Customer Verified Customer

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Honest reliable and very professional Went in for a brake inspection knowing where things stood on my maintenance records. They were honest, fair, and professional. Offered up shuttle serv Went in for a brake inspection knowing where things stood on my maintenance records. They were honest, fair, and professional. Offered up shuttle service while my car was being worked on. Very pleased with the results. More

by traceytuttle31 Verified Customer Verified Customer

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Confusing and botched service I called to schedule a 105,000 mile service after looking at the Honda flyer. I wanted an oil change and any other maintenance that was due. I have a I called to schedule a 105,000 mile service after looking at the Honda flyer. I wanted an oil change and any other maintenance that was due. I have a 2012 4 cylinder Civic with 109,000 miles. When I called, I was told I needed a valve adjustment and spark plug replacement. I assumed that was part of the regular service, without looking at the description more closely. The worker gave me a 1:30 appt. for the following Monday 9/17 and said it would take a couple of hours. Late Saturday I got a voicemail informing me that the engine needed to be cold, so I would need to drop it off Sunday eve. or Monday morning. I dropped it off Sunday. Monday, I got a call saying that a bolt had broken and would need to be specially ordered. The car would therefore not be ready until sometime Tuesday. I picked up the car Tuesday afternoon, drove away, and realized the oil hadn’t gotten changed. I called and was told that I had requested the valve and spark plug work, not an oil change. So, $725 later, I still did not get all the services listed and got services that are not listed as needed for a Civic. I did speak with Donnie Paige, who was identified as the manager (but not listed as such below), who was pleasant and offered a free and quick oil change, but I was still confused as whether the valve and spark plug work were even recommended for a Civic. Also, I still need all the other services listed under 105,000 Mile Service, as far as I know. More

by Chris Verified Customer Verified Customer

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Oil change and rear brakes Good service as always. Wouldn’t mind if they would offer a “hands on” quote to show you what they found (if the customer is interested) Good service as always. Wouldn’t mind if they would offer a “hands on” quote to show you what they found (if the customer is interested) More

by jaydraper0 Verified Customer Verified Customer

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Great service Discovered headlight was out, called for appt and gave me the option of same day service but explained there'd be a wait or next day. I appreciated h Discovered headlight was out, called for appt and gave me the option of same day service but explained there'd be a wait or next day. I appreciated honesty. service next day was quick and efficient. I heard noise on way there and they checked that out as well giving me a quote prior so no surprises. great folks to deal with. More

by KGARDNER4 Verified Customer Verified Customer

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Efficient Diagnosed the problem, fixed it , and were flexible with the pick up.I purchased this vehicle at Honda Barn a few years ago. Since then the service de Diagnosed the problem, fixed it , and were flexible with the pick up.I purchased this vehicle at Honda Barn a few years ago. Since then the service department has been very friendly and professional. More

by jlesage5 Verified Customer Verified Customer

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3rd time fixing same problem Splash guard has come loose 3 times in the last 2 months and "fixed," only to come loose days later. Going back to have it "fixed" a 4th time today! Splash guard has come loose 3 times in the last 2 months and "fixed," only to come loose days later. Going back to have it "fixed" a 4th time today! More

by smetalious Verified Customer Verified Customer

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Recall and routine service Service staff is very friendly, accommodating and knowledgeable. My questions were answered to my satisfaction. Service was completed in the amoun Service staff is very friendly, accommodating and knowledgeable. My questions were answered to my satisfaction. Service was completed in the amount of time I was quoted More

by MARTY0804 Verified Customer Verified Customer

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Time is money This crew's got it together! Schedule the appointment, show up, leave it to them! Done well in allotted time. You can multitask in peace in the waiti This crew's got it together! Schedule the appointment, show up, leave it to them! Done well in allotted time. You can multitask in peace in the waiting area. thanks! More

by WALK223 Verified Customer Verified Customer

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Be detailed with the service dpt on your needs/expectations After a few visits over the past year, they are friendly and do the basic maintenance jobs within about an hour. They can honor a slightly expired cou After a few visits over the past year, they are friendly and do the basic maintenance jobs within about an hour. They can honor a slightly expired coupon and have a good Monthly email & Honda app for smartphones. However, the price to get my tires checked was a bit pricey & they are slow to make detailed recommendations depending on which Rep you speak/work with regarding repairs. Was charged sixty bucks in the tire pressure problem because a Honda software update was needed. I have had the car for only 10 momths and had to pay for faulting sensors communications by the manufacturer.For example, one service rep offered wiper inserts whereas another in the past made no mention that they could conduct this simple hardware upgrade. More

by DRMELVINII Verified Customer Verified Customer

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