Donna Osborne

Time for the service exceed the normal time only for rotate the tire spend 3 hours. This dealer have worst customer experience rotate the tire spend 3 hours. This dealer have worst customer experience More

by JJSOTOCHAVEZ Verified Customer Verified Customer

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Our Sales person Michael B was excellent…. He knew every vehicle and all options available. All paperwork went swift with no issues. It was a pleasure dealing with your dealership. I would He knew every vehicle and all options available. All paperwork went swift with no issues. It was a pleasure dealing with your dealership. I would definitely recommend my friends to purchase from here. More

by MRMRSPEREZ Verified Customer Verified Customer

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The only issue was with the trade in. The value from Lexus was $5K less than car max. Making the over transaction fall into another day at the dealerships. The value from Lexus was $5K less than car max. Making the over transaction fall into another day at the dealerships. More

by MICMIA29 Verified Customer Verified Customer

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Fair,quick,transparent and communicative. Staff was friendly and answered all questions in an educated manner Staff was friendly and answered all questions in an educated manner More

by maddenc10 Verified Customer Verified Customer

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Very nice people and help me in all time special Eric Estrella a very good guy Estrella a very good guy More

by ANMA0226 Verified Customer Verified Customer

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Brought my new RX350 to the body shop for fender bender the job came out perfect, service writer was not very good never made contact with her during the whole process,called numerous times for update and the job came out perfect, service writer was not very good never made contact with her during the whole process,called numerous times for update and was told you’d call me back never did. I noticed that they had some use Toyota‘s on the lot so I did end up coming back to next week and bought a used RAV4 from you. The young salesman I had was very good. I actually had a fun experience buying a vehicle definitely recommend the dealership More

by EDWARDTREPANIER Verified Customer Verified Customer

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I never had such a bad experience in trying to buy my leased vehicle. I contacted the dealership to purchase my lease and got a crazy payoff quote. When I questioned the amount I was told it was a mistak leased vehicle. I contacted the dealership to purchase my lease and got a crazy payoff quote. When I questioned the amount I was told it was a mistake. Still the numbers did not add up. Long story short, I went to another Lexus Dealer and was given the correct payoff with NO DEAL FEES! I will NEVER deal with Lexus of Pembroke Pines ever again after purchasing and leasing from them for over 15 years. Truly a HORRIBLE EXPERIENCE!!!! More

by FRANKTHETANK2363 Verified Customer Verified Customer

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I love the dealership , the experience was wonderful and very fast. My adviser was amazing. I will be referring my friends and family. very fast. My adviser was amazing. I will be referring my friends and family. More

by Pebbles Verified Customer Verified Customer

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I received Very courteous, knowledgeable, and friendly experience. I received a detailed explanation of the service experience. I received a detailed explanation of the service More

by CHERYLTHAMES11 Verified Customer Verified Customer

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All they want is your money and to sell you a vehicle. I tried to get in contact with any of the following people the owner and founder. The general manager the sales manager I talked to six different emp I tried to get in contact with any of the following people the owner and founder. The general manager the sales manager I talked to six different employees all saying someone we get back to me. This is during a hurricane on the west coast, where and when I needed their help and assistance! I never heard from anybody. ABSOLUTELY NO CALL BACK! Extremely disappointed, they were gung ho managers were available when I was purchasing the vehicle after they got my money they don't care whatsoever. They sell it and no support and no service after the fact absolutely would not buy anything here the fact that five different employees gave me their word that somebody would call me back and nobody did. I also left numerous voicemails and all of the above mentioned voice mails. So Craig Zinn, Tony Stampone, Vladimir Keslin, André.Armani and John Wirshing you should all be ashamed and embarrassed. You and your sales team finance team look at people make promises present yourselves as caring and you'll be there when the owner needs you later. You just want the money you've proved that.! Absolutely would never buy a car from there would not recommend it and I've bought 30+ vehicles in my lifetime. It is the worst experience and worst support I've ever received from any dealership anywhere. They are the poster management team of a car sales men joke. The dealership is a joke! Promise everything and they deliver absolutely nothing, 16 phone calls and not 1 call back. Truly you feel robbed angerufen and taken advantage of after purchasing a vehicle from the dealership. More

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