Donna Osborne
Donna Osborne at Lexus of Pembroke Pines

Donna Osborne

Finance Secretary

Lexus of Pembroke Pines

16150 Pines Boulevard
Pembroke Pines, FL 33027

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3.8
44 Reviews
3.8

44 Reviews

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44 Reviews of Donna Osborne

June 04, 2025

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Employee Rating

Very good salesman and very knowledgeable in the field I would recommend him to anyone who needs a Lexus More

by FISDOG3
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2025

Lexus of Pembroke Pines responded

Thank you for the recommendation! We're delighted to hear that our salesman provided a knowledgeable experience at Lexus of Pembroke Pines. We appreciate your support and look forward to assisting anyone you send our way!

February 21, 2025

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Employee Rating

Time for the service exceed the normal time only for rotate the tire spend 3 hours. This dealer have worst customer experience More

by JJSOTOCHAVEZ
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Apr 08, 2025

Lexus of Pembroke Pines responded

I apologize for the extended wait time you experienced during your tire rotation. We strive to provide efficient service and it's disappointing to hear that we fell short. Please feel free to reach out so we can address this issue further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

February 10, 2025

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Our Sales person Michael B was excellent…. He knew every vehicle and all options available. All paperwork went swift with no issues. It was a pleasure dealing with your dealership. I would More

by MRMRSPEREZ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Banko

Feb 10, 2025

Lexus of Pembroke Pines responded

We're delighted to hear that Michael B provided you with such a seamless experience at Lexus of Pembroke Pines. Thank you for recommending us and sharing your positive feedback!

February 05, 2025

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The only issue was with the trade in. The value from Lexus was $5K less than car max. Making the over transaction fall into another day at the dealerships. More

by MICMIA29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Otany Lantigua

Feb 05, 2025

Lexus of Pembroke Pines responded

Thank you for sharing your feedback with us. We're sorry to hear about the trade-in value discrepancy at Lexus of Pembroke Pines and appreciate your patience during the process. If there's anything further we can do, please let us know!

December 21, 2024

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Fair,quick,transparent and communicative. Staff was friendly and answered all questions in an educated manner More

by maddenc10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 23, 2024

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Pembroke Pines provided friendly and transparent service. We appreciate your feedback and look forward to assisting you again in the future!

December 13, 2024

Dealership Rating
Employee Rating

Brought my new RX350 to the body shop for fender bender the job came out perfect, service writer was not very good never made contact with her during the whole process,called numerous times for update and More

by EDWARDTREPANIER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Lexus of Pembroke Pines responded

Edward, thank you for sharing your experience with us at Lexus of Pembroke Pines. We're glad to hear that the body shop did a great job on your Lexus RX 350 and that our salesman made buying a used RAV4 enjoyable. We appreciate your feedback regarding communication and will work on improving it. Safe travels in your new-to-you ride!

December 13, 2024

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Employee Rating

Very nice people and help me in all time special Eric Estrella a very good guy More

by ANMA0226
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Erik Estrella

Dec 16, 2024

Lexus of Pembroke Pines responded

We are glad to hear that Eric and the Lexus of Pembroke Pines team have provided excellent service. Thanks for sharing this feedback with us!

December 04, 2024

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Employee Rating

I never had such a bad experience in trying to buy my leased vehicle. I contacted the dealership to purchase my lease and got a crazy payoff quote. When I questioned the amount I was told it was a mistak More

by FRANKTHETANK2363
Recommend Dealer
No

Other Employees Tagged: Steve Pastukhov, Zulimar Parra

November 21, 2024

Dealership Rating
Employee Rating

I love the dealership , the experience was wonderful and very fast. My adviser was amazing. I will be referring my friends and family. More

by Pebbles
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Nov 21, 2024

Lexus of Pembroke Pines responded

We're delighted to hear you had a wonderful and speedy experience at Lexus of Pembroke Pines! Thank you for your kind words and referrals. We look forward to welcoming your friends and family soon!

November 10, 2024

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Employee Rating

I received Very courteous, knowledgeable, and friendly experience. I received a detailed explanation of the service More

by CHERYLTHAMES11
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 11, 2024

Lexus of Pembroke Pines responded

Cheryl, we're delighted to hear that you had a courteous and informative experience with us at Lexus of Pembroke Pines. Thank you for sharing your feedback!

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