Donna Houlahan
Donna Houlahan at Parks Ford Lincoln of Gainesville

Donna Houlahan

Service Director

Parks Ford Lincoln of Gainesville

3333 North Main Street
Gainesville, FL 32609

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4.0
66 Reviews

Dealership Experience

4 yrs, 4 mos

4.0

66 Reviews

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66 Reviews of Donna Houlahan

November 18, 2025

Dealership Rating
Employee Rating

Honestly this was a very great dealership experience and i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic More

by King
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Recommend Dealer
Yes

November 08, 2025

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The service was excellent, and very efficient! I will be bringing my vehicle there for more services in the future! More

by klrtmto
Recommend Dealer
Yes

Other Employees Tagged: Donna Houlahan

October 23, 2025

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Amazing , mr. duke and his team are A-1 professionals and handle everything with care & integrity . Love yal More

by RICKERTSAMUEL
Sales Price Transparency
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Recommend Dealer
Yes

September 19, 2025

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The service advisor was dismissive, condescending, unprofessional, and blatantly uninterested in helping since my vehicle was out of warranty. More

by LIZRN2B
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Recommend Dealer
No
Sep 22, 2025

Parks Ford Lincoln of Gainesville responded

We are sorry to hear that you did not have an excellent experience on your recent visit. Thank you for taking the time to provide your feedback. Please reach out to me directly to see if we can work a solution out for you. I am happy to go over your visit. Gerald Acevedo Service Manager

Sep 24, 2025

Parks Ford Lincoln of Gainesville responded

I am so sorry that you felt as though we were not interested in helping you. Asking Lincoln to replace all of your leather seat covers at 92049 miles as a second owner is a big ask. Unfortunately normal wear and tear is not covered and Lincoln was not able to help. As you found out when you contacted another Lincoln Dealership, most would not even make the attempt we did. I would recommend going back to the place you purchased the vehicle and asking them to replace the seat covers.

Nov 07, 2025

LIZRN2B responded

Your response is both inaccurate and dismissive. According to Lincoln Concierge, they have no record of your dealership ever contacting them regarding my case to help — so I’m not sure how you claim to have “made the attempt.” Additionally, I bought my Navigator in Atlanta with just about 3-4miles on it, with warranty still intact, and it has been serviced at your dealership ever since. So I’m not sure what you are trying to insinuate with second owner comment. My concern was never about normal wear and tear — it’s about a known issue with the ventilated seat upholstery that has been documented by other Lincoln owners. Instead of taking ownership or following up as promised, your team ignored multiple emails and calls. This kind of response only reinforces the poor customer service experience that prompted my review in the first place. As well as your your unprofessional behavior online — including condescending public replies like this.

September 17, 2025

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I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good More

by rhaines4443
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Recommend Dealer
Yes

September 16, 2025

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I like the open communication between the tech and I. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. More

by mariah_nrs
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Recommend Dealer
Yes

Other Employees Tagged: George Plourde , Devin & Spencer

September 06, 2025

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Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More

by michael_a_walrath
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Recommend Dealer
Yes

August 30, 2025

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This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a More

by wellsalphonso
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Recommend Dealer
No

Other Employees Tagged: Donovan Plank, Gerald Acevedo

August 23, 2025

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This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not More

by CBARLEY81
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Recommend Dealer
No

August 16, 2025

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Employee Rating

Service staff was first rate. They greet you right away, answer all your questions, and are very thorough, friendly and professional. More

by Muss
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Eric Duke

Aug 16, 2025

Parks Ford Lincoln of Gainesville responded

Thank You so much for taking the time out of your busy day to provide such a great review. It is so appreciated. We strive to provide the best service possible. Please feel free to call with any questions or concerns you have. Donna Houlahan-Service Director 352-372-4251

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