Donna Houlahan
Service Director
Parks Ford Lincoln of Gainesville
3333 North Main Street
Gainesville, FL 32609
Dealership Experience
4 yrs, 4 mos
66 Reviews
Write a Review66 Reviews of Donna Houlahan
November 18, 2025
Honestly this was a very great dealership experience and i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic i have a couple reasons for that. Which are the service, the price of the cars and the quickness it happened. There was this very nice and energetic young man named Kyan that helped me. I really appreciate him and this dealership!!! More
Other Employees Tagged: Weir Alexander, Mandie Chopin, Michael Archer, Nick Burke, Scott Manning, Alex Backman, Dejuan Allen, Gerald Acevedo , Kyan 5 STARS
October 23, 2025
Amazing , mr. duke and his team are A-1 professionals and handle everything with care & integrity . Love yal duke and his team are A-1 professionals and handle everything with care & integrity . Love yal More
Other Employees Tagged: Weir Alexander, Eric Duke, Michael Archer, Cody Curtis, Nick Burke, Brad Ford, Gerald Acevedo, Ari Flores, Rylee Terry
September 17, 2025
I had a 3:30 appointment I was out of there at 6:00 wasn't happy about that but the service was good wasn't happy about that but the service was good More
Other Employees Tagged: Eric Duke, Cody Curtis, Nick Burke, Brad Ford, Gerald Acevedo, Michael Muldoon, Ari Flores
September 16, 2025
I like the open communication between the tech and I. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. The new and updated system with the video of my vehicle/location/issues pertaining to my car was also appreciated. More
Other Employees Tagged: George Plourde , Devin & Spencer
September 06, 2025
Friendly, polite, professional. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. These three things are what I look for in a Ford dealer. I found it with you all. Keep up the good work. More
Other Employees Tagged: Eric Duke, Cody Curtis, Nick Burke, Brad Ford, Gerald Acevedo, Michael Muldoon, Ari Flores, Luciano Nunez, Alejandro O' Reilly
August 30, 2025
This was by far the worst experience I’ve ever had at a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a dealership service department. One reason being is that they refuse to give me a loaner car for their duration that my car was there, they also did a horrible job communicating with me when my car will be repaired. They also gave me hassle about my warranty replacement, saying that they’re not gonna value my warranty the next time this happens to my vehicle, they usually have a guy that you can text at any time to communicate about your vehicle. That guy just did not respond to me hardly ever. And then one of the servant department managers a lady. She told me that she was going to get onto one of her staff members for scheduling me a 4 o’clock appointment for my vehicle to be looked at and she proceeded to cancel that appointment without scheduling me another appointment I had to call back three days later only to find out my car wasn’t scheduled to be looked at after that ““ supervisor cancel that. I do want to leave one good thing, though Gerald he’s a manager in the service department. That guy is great. He did go out of his way to accommodate me and I will say that. More
Other Employees Tagged: Donovan Plank, Gerald Acevedo
August 23, 2025
This service department at this dealership was horrible. No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not No one returns phone calls. They did not want to file my warranty claim for paint at Hyundai. Even tho the warranty ended up being approved. Will not return. More
Other Employees Tagged: Eric Duke, Cody Curtis, Nick Burke, Brad Ford, Gerald Acevedo, Michael Muldoon, Ari Flores, Luciano Nunez, Alejandro O' Reilly

