Donna Houlahan
Donna Houlahan at Parks Ford Lincoln of Gainesville
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Donna Houlahan

Service Director

Parks Ford Lincoln of Gainesville

3333 North Main Street
Gainesville, FL 32609

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4.0
54 Reviews

Dealership Experience

3 yrs, 8 mos

4.0

54 Reviews

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54 Reviews of Donna Houlahan

April 12, 2025

Dealership Rating
Employee Rating

Dependable Great communication Attentive Timely Friendly Always made me feel like my needs were important and foremost to her service experience More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donovan Plank, Michael Muldoon

Apr 13, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience. We are glad to hear that our team provided attentive, timely service and made your needs a priority. We appreciate your visit and look forward to seeing you again. Michael Muldoon Service Manager 864-918-7012

April 05, 2025

Dealership Rating
Employee Rating

Great experience. Technician was very fast and service technician explained everything well. Will be back. More

by Rbullara3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for sharing your experience! We're glad to hear everything was handled quickly and clearly. We look forward to serving you again! Michael Muldoon Service Manager 864-918-7012

March 12, 2025

Dealership Rating
Employee Rating

I've always been happy with the service I received from the Ford dealership they explain things so I understand them and as soon as they figure out the problem they let me know what it is and they always t More

by METAHUMAN_2000
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for your kind words and for trusting us with your vehicle! We’re glad to hear that our team keeps you informed and explains everything clearly. Providing great communication and service is always our goal, and we truly appreciate your loyalty. We look forward to serving you again in the future! Michael Muldoon Service Manager 864-918-7012

March 08, 2025

Dealership Rating
Employee Rating

I purchased two Broncos, from Parks Ford Gainesville. Mike Archer, was my salesman. Mike was very professional and knowledgeable. George Plourde, in finance made the process very easy. Always a great exp More

by lcskincare28
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 08, 2025

Parks Ford Lincoln of Gainesville responded

Wow! Two Broncos—what an exciting purchase! We truly appreciate your loyalty and are so glad to hear that Mike Archer and George Plourde made the process smooth and enjoyable for you. It’s fantastic to know that your experience, whether in sales or service, has been a great one. We’re grateful for your support and look forward to seeing you again for your next visit! Michael Muldoon Service Manager 864-918-7012

March 02, 2025

Dealership Rating
Employee Rating

Excellent all the way around. Super courteous people! A totally positive experience. I can not remember the gentleman’s name but he is fairly new to the dealership and is of Cuban More

by debzipp55
Service Price Transparency
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Recommend Dealer
Yes
Mar 04, 2025

Parks Ford Lincoln of Gainesville responded

Thank you for taking the time to provide your review! On behalf of my service team, we appreciate the opportunity to take care of your Hyundai! We are happy to hear about your experience and look forward to seeing you at your next service visit! Gerald Acevedo Service Manager

February 26, 2025

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Employee Rating

The service was top notch! They got me in a new car at the price I wanted and with great customer service. I would highly recommend this location. More

by Austin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2025

Parks Ford Lincoln of Gainesville responded

Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and that our team was able to get you into the perfect vehicle at the right price. Your recommendation means a lot to us — we look forward to serving you again in the future!

February 24, 2025

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I highly recommend mobile service to family and friends. This service was fast and convenient! More

by THLYNN9918
Service Price Transparency
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Recommend Dealer
Yes

February 14, 2025

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Pleasant staff who were very helpful amd informative. My service was completed in a timely manner and my vehicle was returned to me clean. More

by JHJACLLJ
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Recommend Dealer
Yes

January 31, 2025

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Employee Rating

Tried to change me for work I didn’t approve to be done after pick up More

by justinmarston096
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Recommend Dealer
No

January 23, 2025

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Employee Rating

The service department was outstanding today. I did wait in the lobby area as the care went through maintenance requirements. Also was told I will need some service work done in the near future. More

by Daka
Service Price Transparency
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Recommend Dealer
Yes
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