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Donald Ostrom
Donald Ostrom at Lithia Hyundai of Reno
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Donald Ostrom

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
59 Reviews
4.5

59 Reviews

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59 Reviews of Donald Ostrom

December 18, 2024

Dealership Rating
Employee Rating

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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October 10, 2024

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Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

September 28, 2024

Dealership Rating
Employee Rating

Everyone was really nice and they got my car got done in a timely fashion. More

by Bree.murry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers, Dan Dunham

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Sep 30, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We are thrilled to see that you were in and out in a timely manner. We hope to see you again in the future.

June 17, 2024

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Employee Rating

Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys! More

by bennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone , Matt

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Jun 18, 2024

Lithia Hyundai of Reno responded

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

April 18, 2024

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Employee Rating

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Bryan Mazariegos, Drea McGiffin , Matt Franceschini, Jeremy Olsen

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Apr 18, 2024

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

January 17, 2024

Dealership Rating
Employee Rating

Everyone was very polite. They did a very good job at allowing apace to decide on the deal as well. Very much appreciate the kindness and accommodation More

by AMAURER20
Recommend Dealer
Yes

Other Employees Tagged: Donald Ostrom

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Jan 17, 2024

Lithia Hyundai of Reno responded

We're glad to know you appreciated the respectful and accommodating environment at Lithia Hyundai of Reno. Thanks for sharing your positive experience with us!

December 16, 2023

Dealership Rating
Employee Rating

Lance is the best. Super knowledgeable and super friendly. I highly recommend him for all of your service needs More

by TYLERXMR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Clunie, Anthony Mazzone, Lance Smith, Everett Clunie, Otto Sandoval-Carpio , Jeremy Olsen

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Dec 18, 2023

Lithia Hyundai of Reno responded

We're glad to know that Lance provided you with top-notch service at Lithia Hyundai of Reno! We appreciate your recommendation and look forward to serving any future needs.

November 22, 2023

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Employee Rating

All the guys were very helpful and considerate. Professional and down to earth. Top Notch More

by RUDYJR789
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini

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Nov 27, 2023

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Rudy! We truly value your support. Should you ever need anything else, please let us know.

November 18, 2023

Dealership Rating
Employee Rating

Very polite and professional. Thanks so much for your help. I would recommend you to a friend. More

by laurenmiller625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Everett Clunie, Trisha Stone , Maegan Minetto

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Nov 20, 2023

Lithia Hyundai of Reno responded

Hello Lauren, Thank you for the positive review. We are proud to have earned your recommendation. Should you ever need anything else in the future, please let us know.

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