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Donald Ostrom
Donald Ostrom at Lithia Hyundai of Reno
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Donald Ostrom

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.5
63 Reviews
4.5

63 Reviews

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63 Reviews of Donald Ostrom

March 23, 2025

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Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Mar 24, 2025

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 22, 2025

Dealership Rating
Employee Rating

Excellent group to work with. From sales down to finance I can’t recommend them enough More

by SLAGLEMATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. Stop by and see us again soon!

January 21, 2025

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Employee Rating

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone, Bill Dayton , Not sure

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Jan 23, 2025

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 13, 2025

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Employee Rating

Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. More

by isaacibarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone, Bill Dayton

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Jan 14, 2025

Lithia Hyundai of Reno responded

Isaacibarra, we're delighted to hear that Trishi provided you with excellent service at Lithia Hyundai of Reno. Thanks for sharing your experience!

December 18, 2024

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Employee Rating

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Dec 23, 2024

Lithia Hyundai of Reno responded

Danny, We strive for quality and efficiency in all maintenance tasks, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 10, 2024

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Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

September 28, 2024

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Employee Rating

Everyone was really nice and they got my car got done in a timely fashion. More

by Bree.murry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers, Dan Dunham

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Sep 30, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We are thrilled to see that you were in and out in a timely manner. We hope to see you again in the future.

June 17, 2024

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Employee Rating

Fantastic service this time around. Car got fixed under warranty and got a loaner while I waited. Thanks guys! More

by bennie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone , Matt

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Jun 18, 2024

Lithia Hyundai of Reno responded

Bennie, we're glad to hear you had a great experience with our service team at Lithia Hyundai of Reno. Thanks for the review!

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos, Drea McGiffin , Matt Franceschini

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Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

April 18, 2024

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Employee Rating

They overcharge for services. Even if you're still covered under the warranty they find a way to manipulate More

by Kiaayobain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Bryan Mazariegos, Drea McGiffin , Matt Franceschini

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Apr 18, 2024

Lithia Hyundai of Reno responded

Kiaayobain, I'm sorry you feel as though The Service Team didn't go to bat for you with your warranty company. The dealership is not the final arbiter of what is covered and what is not covered, all we do is diagnose the problem and relay the facts to the warranty company, the decision is entirely theirs. That said, it's always our hope the issue you're experiencing is a covered repair. We don't want you to have to come out of pocket to fix your car, especially if it's still under warranty. I don't know if your advisor offered to submit the claim to Hyundai for "Good Will" coverage, but if you would like to discuss it I can be reached at 775-682-3352 or SRobert@Lithia.com. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 823-5514 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

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