Donald Maddran
Donald Maddran at Toyota of Richardson

Donald Maddran | Page 3

Service Director

Toyota of Richardson

1221 N Central Expressway
Richardson, TX 75080

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4.9
276 Reviews
4.9

276 Reviews

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276 Reviews of Donald Maddran

December 20, 2025

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Employee Rating

Friendly staff. Clean and welcoming environment. Benito and the staff at the service center were all great! More

by Hitzel
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 29, 2025

Toyota of Richardson responded

We are thrilled to hear about your positive experience with our team! Your kind words about our welcoming atmosphere and clean facilities mean so much to us. We're especially pleased that our service center staff provided you with exceptional care during your visit. Creating a friendly and comfortable environment for every customer is something we take great pride in, and it's wonderful to know we achieved that for you. Thank you for taking the time to share your feedback!

December 19, 2025

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Excellent service as usual. I am still not very happy about paying credit card surcharge More

by iamb_stubs_35
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Dec 24, 2025

Toyota of Richardson responded

We are delighted to hear that you continue to experience excellent service with us. Your loyalty and trust mean everything to our team, and we truly appreciate you taking the time to share your positive experience. We understand your concerns regarding the credit card surcharge and value your feedback on this matter. Your continued satisfaction remains our top priority, and we look forward to serving you again in the future.

December 05, 2025

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From checking in through checking out, the process was efficient, professional, and promptly. Staff members were courteous and helpful. Waiting rooms are WIFI available, spacious, with complimentary bever More

by anhn75023
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Dec 10, 2025

Toyota of Richardson responded

We are grateful for your detailed feedback about your service experience with us. It's wonderful to hear that our team provided efficient and professional service from start to finish, and that you found our staff to be courteous and helpful throughout your visit. We're pleased that you appreciated the comfortable waiting area amenities, including the spacious environment, complimentary beverages, and wifi access. We understand your concern regarding the credit card processing fee, and we genuinely appreciate you bringing this to our attention. Your feedback helps us continually evaluate our policies to better serve our customers. Thank you for taking the time to share both the positive aspects of your experience and areas where we can improve.

December 04, 2025

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This place is always helping people with respect and kindness with me especially and taking care with my car 🚙 More

by gustavop1980
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Benito silverio

Dec 08, 2025

Toyota of Richardson responded

We genuinely appreciate your wonderful feedback about the respectful and kind treatment you consistently receive. It means everything to us that our team takes excellent care of both you and your vehicle. Your recognition of our commitment to treating every customer with genuine respect and attention truly brightens our day. We're honored to have earned your trust and look forward to continuing to provide you with the outstanding service experience you deserve.

December 02, 2025

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I always service my Toyota love4 at my favorite dealership and they have excellent in what they do More

by nyabotenyangaunn
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Dec 04, 2025

Toyota of Richardson responded

We are utterly delighted to hear about your wonderful experience with our service team. Your loyalty and trust in choosing us as your preferred location for maintaining your vehicle truly means the world to us. It brings us great joy to know that our team consistently delivers the high-quality service you deserve. We appreciate you taking the time to share your positive experience and look forward to continuing to provide you with exceptional care for your vehicle.

November 30, 2025

Dealership Rating
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Justin, the Service Manager along with Service Advisor and Jennifer, customer service rep provided excellent Service. Jennifer answered the phone and helped to get same day appointment. Justin talked to m More

by gmatthew1120
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Toyota of Richardson responded

Thank you for the positive feedback! We're thrilled that Justin, our Service Advisor, and Jennifer provided excellent service and accommodated your same-day appointment. Despite being busy, we're glad we completed your service efficiently. Your satisfaction means a great deal to us at Toyota of Richardson.

November 20, 2025

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Prompt service, appointments follow through, thorough. They find issues unknown to me. Friendly, timely, knowing. More

by lewis.brereton 3
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Dec 02, 2025

Toyota of Richardson responded

We greatly appreciate your feedback about the reliable service and comprehensive care you received. It's wonderful to hear that our team's thoroughness helped identify concerns you weren't aware of, and that we maintained clear communication throughout your visit. Your recognition of our team's expertise and welcoming approach means a great deal to us. We're pleased that your appointment went smoothly and that we delivered on our commitment to quality service.

November 18, 2025

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Employee Rating

Excellent customer service, very polite staff and a nice clean facility to wait in while waiting on your car to be done. More

by orholdsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Nov 26, 2025

Toyota of Richardson responded

Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that our team provided you with outstanding service and treated you with such courtesy during your visit. It's especially meaningful to know that you found our waiting area comfortable and well-maintained while your vehicle was being serviced. Your kind words about our staff's politeness and the cleanliness of our facility truly make our day. We appreciate your trust and look forward to continuing to provide you with the exceptional service you deserve.

November 04, 2025

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Great technicians and people to help and be honest with the issues at hand. Loved the experience and transparency More

by am
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Nov 11, 2025

Toyota of Richardson responded

We are excited to hear about your wonderful experience with our team! Your kind words about our technicians and their helpfulness mean so much to us. We truly value customers who appreciate our commitment to being straightforward about vehicle concerns. It brings us great joy to know that you felt the honesty and transparency we strive to provide every day. Thank you for taking the time to share your positive experience!

October 16, 2025

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Employee Rating

Nice service tech and the maintenance timing is met expectation even there are so many cars in service today More

by SonPham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 21, 2025

Toyota of Richardson responded

We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

Oct 21, 2025

Toyota of Richardson responded

We are honored to hear about your positive experience with our service team. It's wonderful to know that you found our technician helpful and that we were able to complete your maintenance within your expected timeframe, especially during such a busy day at our service center. Your feedback about our team's dedication to providing quality service means a great deal to us at Toyota of Richardson. We truly appreciate you taking the time to share your experience and look forward to serving you again in the future.

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