Donald Maddran
Donald Maddran at Toyota of Richardson

Donald Maddran | Page 23

Service Director

Toyota of Richardson

1221 N Central Expressway
Richardson, TX 75080

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4.9
276 Reviews
4.9

276 Reviews

Write a Review

276 Reviews of Donald Maddran

October 28, 2023

Dealership Rating
Employee Rating

Positive,! professional experience from drop off to shuttle ride, personnel were all courteous and helpful! More

by Iggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster , Harold, shuttle driver, excellent!

Oct 30, 2023

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 28, 2023

Dealership Rating
Employee Rating

Service managers were very helpful and courteous. Oil change was done in about 1.5 hours. More

by jjtellex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 30, 2023

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 27, 2023

Dealership Rating
Employee Rating

Service Adviser was very helpful and courteous. Service was quick. Their scuttle was greatly appreciated. The driver was wonderful. More

by Everett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster , Cashier was very nice and friendly

Oct 27, 2023

Toyota of Richardson responded

I’m glad you had a great experience, Everett. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 26, 2023

Dealership Rating
Employee Rating

Great service reps and service team! Thank you for the experience today! Got the service I needed in under time estimate! More

by Brentcski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 27, 2023

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

October 21, 2023

Dealership Rating
Employee Rating

Service is always quick and the reps are always helpful and informative. Was able to get a quick oil change. More

by Tevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 23, 2023

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 20, 2023

Dealership Rating
Employee Rating

Had tires rotated and a MPI done. It was done quickly. Will go back for oil change. More

by carlamichel92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 20, 2023

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 19, 2023

Dealership Rating
Employee Rating

I bought a truck from them and was promised 4 free oil changes. First free oil change took 3 hrs, second free oil change 1.5hrs. I was on time for both appointments. There will not be another. Treated More

by Former customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 20, 2023

Toyota of Richardson responded

Hi. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visits took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

October 19, 2023

Dealership Rating
Employee Rating

The service was great, the service adviser was as the best, awesome people, y’all rock! More

by kennethtamburelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 19, 2023

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 17, 2023

Dealership Rating
Employee Rating

The maintenance guy was a very kind and gentle, and really quick work. Thank you More

by Daisuke-Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 18, 2023

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 12, 2023

Dealership Rating
Employee Rating

They are a really busy dealership but always bring an excellent service and very friendly and easy to talk. Since I bought my car here, I haven’t visited any other place because I’m always satisfied with More

by Irais F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Schuster

Oct 12, 2023

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

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