Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Don Thomas
Refer Me
29 Reviews
I have done a lot of jobs and careers in my life and selling cars is one of them and I have been doing that for almost two decades. Royal is the only Dealership I have worked for. I enjoy working at Royal because our primary focus is the customer. Each employee here work together as a team to serve the customer. I have the best customers in the world. I have a relationship with them deeper than just a business transaction . . . I consider them all friends. Most of my customers have purchased multiple vehicles from me . . . I am a dad and granddad . . . and I can honestly say relationships both with family and friends is one of the things that makes life meaningful and significant.
Read moreIndustry Experience
28 yrs, 10 mos
29 Reviews of Don Thomas
April 07, 2021
Several reasons I give this dealership a low rating. I only service my wife's VW Beetle there. for instance, this morning I had a 7:45 appt. I was asked if I was waiting on the car. I told them no I di only service my wife's VW Beetle there. for instance, this morning I had a 7:45 appt. I was asked if I was waiting on the car. I told them no I did not want to wait that long. Service advisor told me it would be two hours. It is now 4:30 and I'm having to call them after leaving a message earlier in the day. The second, is I was shopping for a 2021 Tiguan SE R-Line for a friend. The price listed on the internet before fees is $28,243. I'm texted a price, but the price is only valid if you finance through them. Nothing on any internet ad says you have to finance to get that price, plus then they want to add bogus fees like $499 for some basically insurance policy if you were to get hit in first three years and $499 window tint. Those should be already in the sale price not added after. So basically, they want to change the price by $4,357.00 if I don't finance through VW @ standard rates. Very disappointed in the customer service and sales at this point. We ended up buying from Hiley VW in Huntsville and paid more for the car because of better customer service. More
by MD
January 29, 2021
We bought the Altlas R-line. We had a great buying experience! Everyone was amazing! Thank you Don Thomas for making this such a great experience! experience! Everyone was amazing! Thank you Don Thomas for making this such a great experience! More
by Tracieandkaleb
Other Employees Tagged: Matt Morgan
January 24, 2021
Had a wonderful experience today at Royal Olds. The salesman, Josh Miceli, was so helpful. Loved his energy and determination to make me satisfied with my purchase salesman, Josh Miceli, was so helpful. Loved his energy and determination to make me satisfied with my purchase More
by Johnson
Other Employees Tagged: Josh Miceli
January 06, 2021
I've bought a few cars in my life and this was the easiest transaction that I've been through. Don Thomas was very thoughtful in his approach to my needs in purchasing a vehicle. There was no pressure easiest transaction that I've been through. Don Thomas was very thoughtful in his approach to my needs in purchasing a vehicle. There was no pressure from him. He was there to provide honest answers to what would be best for me. I appreciate his willingness to go the extra mile to ensure that I was the most important person to him. Thanks again.. More
by mikedunkin
December 16, 2020
Over the years I have bought many vehicles through Don Thomas. I bought Volvo, Buick, VW and GMC. It's always a pleasure to deal with Don. He is very knowledgeable about the vehicles. The last three wer Thomas. I bought Volvo, Buick, VW and GMC. It's always a pleasure to deal with Don. He is very knowledgeable about the vehicles. The last three were bought with the assistance of Jennifer Mills, Gary Redd and Matt Robertson. They are all very good to work with and I couldn't ask for a better dealership! More
by Glenn
Other Employees Tagged: Jennifer Mills, Matt Robertson , Gary Redd
June 25, 2020
Purchase of 2020 Tiguan I recently purchased a 2020 Tiguan SEL and love it. Don Thomas is my salesman and was very helpful throughout the process. This is my 4th VW from Roya I recently purchased a 2020 Tiguan SEL and love it. Don Thomas is my salesman and was very helpful throughout the process. This is my 4th VW from Royal Automotive and Don has been my salesman for each of them. I have been happy with the service department as well and this keeps me coming back. More
by Linda
Other Employees Tagged: Matt Morgan
March 25, 2020
Great experience doing business at Royal Automotive in Vestavia Alabama! I have been doing business at Royal since 1977. Always get a great deal and treated with respect. Vestavia Alabama! I have been doing business at Royal since 1977. Always get a great deal and treated with respect. More
by Rich T
Other Employees Tagged: Greg Belcher
October 31, 2019
Great experience! I came to look at a specific make and left spending a little more but it was worth it. I still can’t get over how far we have come with cars and techn I came to look at a specific make and left spending a little more but it was worth it. I still can’t get over how far we have come with cars and technology. Thanks Don. More
by Jdh8083
Dealership Inventory (417 Vehicles)
