Don Paris | Page 2

I've been here before and will return, I only take my truck to the Ford Dealer. However, when you schedule your vehicle for a time slot there is an expectation this is providing Technician capacity to pe truck to the Ford Dealer. However, when you schedule your vehicle for a time slot there is an expectation this is providing Technician capacity to perform the work. It took 1 hr and 45 min to do a standard oil change, period. Most dealerships offer a "Fast lane" for work like this but not here. The wait was very disappointing. More

by gene.rindels Verified Customer Verified Customer

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Slow and fails to communicate. 3 hour oil change for $96. Not acceptable. I was not happy. 3 hour oil change for $96. Not acceptable. I was not happy. More

by kenzpow Verified Customer Verified Customer

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Thanks to this dealership and Don Paris, I don't worry about taking proper care of my car. I know that the work done is necessary, well done, and at a fair price! Everyone I came in contact with was kin about taking proper care of my car. I know that the work done is necessary, well done, and at a fair price! Everyone I came in contact with was kind (I always have lots of questions), knowledgeable, and patient! I left feeling like a valued customer! More

by BRBRBENDER Verified Customer Verified Customer

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Appreciated their upfront response to our situation and then “Praise the Lord” they performed a miracle and really came to the rescue. They know what the details are….and you all are Great. Thank you. then “Praise the Lord” they performed a miracle and really came to the rescue. They know what the details are….and you all are Great. Thank you. 👍🏼 Helped us out ….especially when it’s your only wheels 🛞👍🏼 Juan & Dana More

by DDO323 Verified Customer Verified Customer

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I purchased the what I thought at the time the premium maintenance plan to go along with my $100k truck. 2 things really disappointed me with this service . The first is your policy of not providing a loa maintenance plan to go along with my $100k truck. 2 things really disappointed me with this service . The first is your policy of not providing a loaner vehicle while you are servicing the vehicle. I bought a Lincoln up in South Hills. They will come down to Glen Dale WV pick up my vehicle and leave a loaner while they perform the maintenance or repair. I paid less for that vehicle and maintenance program. I don’t understand why you can’t at least provide a loaner vehicle while service is being provided even when I drive the truck 50 minutes to you? I sat in the waiting room almost 2 hours while you performed the service. The other thing that bothered me was I thought all the fluids including the DEF were supposed to be topped off? I checked the DEF on my way home and it was only at 50%. I had questioned Don about this before I left and he said it was at a level that didn’t require DEF being added? Again I thought I purchased the premium maintenance plan and this would have been done? Other than those 2 issues I’m assuming that everything was done correctly? I know all vehicles are expensive these day but when you spend around $100k for a vehicle and a premium maintenance plan I would think amenities like a loaner vehicle would be provided. More

by mikewilson31@comcast.net Verified Customer Verified Customer

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The service rep and techs are always helpful and do great work. I’ve been going to these guys for years for all my main work. They always advise me on what’s wrong and when it needs done and try to get me th work. I’ve been going to these guys for years for all my main work. They always advise me on what’s wrong and when it needs done and try to get me the best deal possible when available. More

by Dminchez Verified Customer Verified Customer

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Great service from the team and great customer support from the staff. Well done. Thanks from the staff. Well done. Thanks More

by lukeford180 Verified Customer Verified Customer

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As always, serve advisor, Don Paris does exceptional job. Always does a good job communicating and keeping you in the loop. Always does a good job communicating and keeping you in the loop. More

by MSMILLER2 Verified Customer Verified Customer

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Great service as always. They do a great job and get it fixed good as new. They do a great job and get it fixed good as new. More

by Fordguy81 Verified Customer Verified Customer

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I was pleased with the low pressure but prompt responses to my questions and concerns to my questions and concerns More

by gwhchaines Verified Customer Verified Customer

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