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Dominick Skirp

Overview Reviews (123) Inventory (425)

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Dominick Skirp

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Dominick Skirp

Service Advisor

D'Arcy Hyundai

2000 Essington Rd
Joliet, IL 60435

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4.8

123 Reviews

Overview Reviews (123) Inventory (425)

4.8

123 Reviews

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123 Reviews of Dominick Skirp

March 22, 2024

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Had a slight alignment issue with our New Venue , called John Wagner and he got us in the very next day. Great service John Wagner and he got us in the very next day. Great service More

by Tommyg1814

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Wagner

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Mar 30, 2024 -

D'Arcy Hyundai responded

Thank you for using our service department. We are happy John was able to take care of your vehicle needs asap. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409 -4905

September 06, 2023

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Excellent service for my oil change and love the valet service. Great time saving service!! service. Great time saving service!! More

by Beth Ciszek

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 08, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time to stop in and allow us the pleasure of working with you. We thank you for your feedback and are happy to hear you enjoyed your visit and service while working with Dominick. We do our best to ensure you are taken care of every step of the way. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

July 15, 2023

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Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More

by Bryan

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Recommend Dealer

Other Employees Tagged: Mike Campobasso, John Wagner, John Mesich, Jayson Mirabella , Service department manager and staff

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Jul 20, 2023 -

D'Arcy Hyundai responded

Bryan, we apologize for the inconvenience. We understand sometimes if a vehicle was sitting on the lot of a while, it can cause the breaks to make noise for lack movement. We try to do whatever possible to ensure we try to resolve the issue and apologize for the lack of availability in the appointments. We do advice if you have the time, to walk in specially when the issue is pressing to ensure someone can assist. Since the pandemic unfortunately we have not had the normal amount of service loaners available due to lack of inventory; we apologize for the inconvenience. If you were not treated with respect, we sincerely apologize as it is something we don't condone. We will look into the matter. Thank you for the feedback. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 409-4905

Jul 29, 2023 -

Bryan responded

Regrettably ~ the response that Darcy given is incorrect and dishonest I had about 5000 miles on my Hyundai Santa Cruze when My brakes started the vibration and loud noise. I told Darcy that my car was unsafe to drive that I had a bad brake problem with the possibility of broken/damaged parts and that I felt my car was unsafe to drive. That the car that came with a 100,0000 mile warranty and could they please check to make sure the car was safe to drive, which Hyundai Darcy refused to do! Darcy Hyundai failed me… Pandemic or not - I needed help! I was clear about the issue ~ Both the service manager and the store manager of Darcy Hyundai. stated “there’s nothing I can do” “no loaners, or time to check your vehicle. you have to wait” My fix was I took the Hyundai to a different trustworthy car dealer “Dralle Watseka” I traded the vehicle for a different vehicle, I will never purchase a vehicle from Darcy again! The Darcy experience was a great financial loss to me

July 02, 2023

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Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

by meldee4

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jimmy Kociuba, John Wagner, John Mesich, Jayson Mirabella, Frank Guerra , Austin

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Aug 03, 2023 -

D'Arcy Hyundai responded

We are glad that everything went as well as expected while giving us the opportunity of taking care of your vehicle needs. We appreciate your feedback. Thank you for using our service department, if you should need anything else; do not hesitate to let us know. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

June 25, 2023

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Employee Rating

Efficient, friendly, punctual,. Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know wh Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know when ready. Less than 1hr later I was on my way! More

by rlacl

Service Price Transparency

Recommend Dealer

Yes

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Aug 03, 2023 -

D'Arcy Hyundai responded

Thank you for taking the time visit our service department and allow us the pleasure of working with you. We are glad your visit with Dominick went well, if there is anything else that we can do for you now or in the future. Please don't hesitate to let us know. Isa Romero - Public Relations Manager D'Arcy Hyundai (815) 725-5200

June 23, 2023

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Great courteous staff and excellent service. Pleasant and comfortable wait experience. Didn't have to wait longer than estimated. Pleasant and comfortable wait experience. Didn't have to wait longer than estimated. More

by sarapantazes

Service Price Transparency

Recommend Dealer

Yes

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Aug 03, 2023 -

D'Arcy Hyundai responded

June 08, 2023

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Employee Rating

friendly staff, good work friendly staff, good work friendly staff, good work friendly staff, good work friendly staff, good work friendly staff, good work More

by helnback50

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

May 28, 2023

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Excellent service for years at this dealership. Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service. Purchase Sonata in 2010. Now purchased Tucson in 2022. I wouldn’t consider any other dealer for service. More

by betsyb1132

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Wagner, Jayson Mirabella

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Jun 23, 2023 -

D'Arcy Hyundai responded

May 18, 2023

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Employee Rating

All scheduled work and the additional work that was added during the visit was performed quickly and professionally. The facilities for those waiting for repairs is excellent. My car was returned to me clean during the visit was performed quickly and professionally. The facilities for those waiting for repairs is excellent. My car was returned to me cleaner than when I brought it in. More

by Greg P

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

Thank you so much for visiting our service department. We appreciate your feedback and kind words. If there is anything more that we are able to assist you with. Please let us know. Thank you. Isa Romero-Public Relations Manager D'Arcy Hyundai (815) 725-5200

May 12, 2023

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Employee Rating

Check in went smoothly. The service advisor understood my needs. Suggested additional service was completed. A part for a future repair was ordered. I was kept informed the The service advisor understood my needs. Suggested additional service was completed. A part for a future repair was ordered. I was kept informed the entire time I was waiting. More

by tdg26064

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2023 -

D'Arcy Hyundai responded

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