Dimitri Bowie | Page 6

Don’t like comments made from service repBeen driving Don’t like comments made from service rep Been driving for while over 40 years don’t need anyone to tell me it basically in my head Please Mr RiZa Don’t like comments made from service rep Been driving for while over 40 years don’t need anyone to tell me it basically in my head Please Mr RiZa told his staff to order me a new seat and everyone is ignoring his request More

by LADYRETTA Verified Customer Verified Customer

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Staff at Rizza is very helpful. They went beyond to find us the car we were looking for Dimitri and Scott do a great job ! They’re concierge Alyssa was great getting us familiar with our purchase. us the car we were looking for Dimitri and Scott do a great job ! They’re concierge Alyssa was great getting us familiar with our purchase. More

by TPINGY Verified Customer Verified Customer

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Satisfaction We met with quality people and ease of transactions. Since we had not purchased a car for quite a few years, we felt the salesperson was really comm We met with quality people and ease of transactions. Since we had not purchased a car for quite a few years, we felt the salesperson was really committed to satisfy our needs and to help us understand the new technology. It was a bit overwhelming but he worked with us to make us more comfortable with car and phone provisions. More

by ANGIE_PANOS Verified Customer Verified Customer

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The best salesman That was my 3rd visit at the location. I was not please with the 1st salesman I went back the 2nd time but the salesman that I was refer to was not in That was my 3rd visit at the location. I was not please with the 1st salesman I went back the 2nd time but the salesman that I was refer to was not in. When I went the 3rd time he was there. I was very please with his salesmanship. I went in Inquiry about a Ford Explorer (more option) he talked me into a Lincoln which I am very please with.. he kept me with in my range which I was also very pleased with. I purchased my 1st Lincoln from him One of the best salesman. More

by arethaash3 Verified Customer Verified Customer

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Sales Dmitri Bowie went above and beyond to make the deal. Very professional and extremely helpful. Gary Precin was also present to make the numbers work. Dmitri Bowie went above and beyond to make the deal. Very professional and extremely helpful. Gary Precin was also present to make the numbers work. More

by EDANIELEWICZ Verified Customer Verified Customer

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Dmitri was a great salesman to work with, he worked through all the possible options for me and got me in a new car. I will go be doing all my service and car shopping here. through all the possible options for me and got me in a new car. I will go be doing all my service and car shopping here. More

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They are ok! just not that engaging in with their customers. I have been waiting for a long periods of time at times, but as of lately they have been a lot better customers. I have been waiting for a long periods of time at times, but as of lately they have been a lot better More

by SEAN.ALLEN32 Verified Customer Verified Customer

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Huge Disappointment! I didn't expect such a huge disappointment from the extended warranty I had purchased. The assistance, and concern that was offer was extremely POOR! I didn't expect such a huge disappointment from the extended warranty I had purchased. The assistance, and concern that was offer was extremely POOR! It was take definitely more than 25 words to express how I was served! No communication during the process. Each day I was the only one following up on updates. Didn't service my car; which was being serviced from a previous request to have repaired, but instead of doing the proper work a temporary fix that had been taken didn't resolve the problem. Their maintenance team that suppose to be experience mechanics should had not taken the route taken to repair car, and did the proper WAY!!! I was so disappointed 😔. Ford now have a guarantee discontinue VIP customer that have purchased 4 cars with the company; had all scheduled service that was needed taken back to Ford to have it taken care of, customer that in the market for 3 new cars for my family. If an extended warranty going to be offer, I expect service to be render if needed. #Poorservice;hugedisappointment More

by gbartons Verified Customer Verified Customer

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Poor communication from beginning to end Negative Review Rant coming your way.Subject: Orland Park Ford DealershipI am not one of those guys who get mad easily, but when I deal with such poor Negative Review Rant coming your way.Subject: Orland Park Ford DealershipI am not one of those guys who get mad easily, but when I deal with such poor customer service on multiple levels at a business I lose my cool. Orland Park Ford has done just that. Now normally people would say "oh I bet it was millennials working blah blah blah", but in this case no. Let's start from the bottom and work our way up. I pull in for service Thursday October 10th because my vehicle had some issues. I got there at 10:50am and was waiting in my car for 15 minutes before someone said "someone will be right with you". Finally another 10 minutes pass and someone finally came and helped. They took my car and I was on my way. I get a call hours later to tell me what was up with my car. After discussing what was wrong with my vehicles and the cost of repair I told the service rep Scott instead of fixing it I want to buy another car. Stop the work and get me to a a sales rep. "OK, we will have some call you back in 5 minutes." says Scott. So I wait an hour, dont get a call so I call the service guy back. Oh yeah i'll transfer you to the sales manager. So I talk to the sales manager and say i want to trade in my car and buy one from them (Bruno). At this point if you were a sales guy would be like xxxx sweet, fish in a barrel, easy sale. No this guy just said, ok what are you looking for. I give him my specs and say what i am looking for. He goes ok, let me look everything over and I will give you a call in 5 minutes. I said ok, if you want to send me some pictures of options we can do that too. I am trying to save us time so when i came in we can move fast on this. he said ok no problem. You guessed it 10 minutes pass no call. 30 minutes, an hour, hour and a half nothing. I then call in and no one is answering their phones. The operator there has as dull as a butter knife and sounded miserable, she wouldn't check if anyone was there, just blind transferring me every which way. I then tried back after another 30 minutes. Finally at the 3 hour marker I just head into the dealership. It is 5pm at this time, I asked for sales numbers options etc. initially at 1:30pm mind you. I get there and I get greeted by a salesmen who I end up sitting down with. Temo was his name I believe, out of everyone Temo was honestly the easiest to work with. Was very transparent and ran through options with us. Then Dimitri showed up as I sat with him a few months back and ran numbers for over 4 hours. Dimitri and Temo tag teamed the sale and worked with us on running numbers. We finally decided on a car and they gave us a number of what the monthly payment would be. BUT that number was wrong, they threw this arbitrary number in there to entice us to close the deal. So when it came time to close I had to sit there and haggle with them another 30 minutes because i felt they were trying to scam us. Bruno was trying to back pedal and explain why the number was that low when it should have been the actually figure we were paying. We worked out a number and closed the deal. Then Bruno comes up and says, "thanks bring us more business what do you say?" Why would I do something like that Bruno? I finally left the dealership at 10pm. I spent 10 hours of my day trying to buy a car from this place when I offered cash down and have great credit? On top of it the vehicle we purchase had no floor mats in it. Dimitri said he would have them ready first thing the next morning....... I show up at 11am to allow some time because I am sure he had to get things rolling in the am, the mats weren't available....I waited over 30 minutes to be told, "oh we have to order them, i will call you when they come in." So again wasted time there when i could have received a phone call to tell me to hold off on coming in. Saturday rolls around I notice our new car has a slight rattle and the smell of oil or gasoline are coming through the vents when I drive. I immediately called in about it. This time I will say Dimitri was very helpful and understanding we scheduled a time and I got into the shop and they fixed everything that needed too. The service tech Thomas was very helpful as well this time. I did appreciate them resolving that issue. To wrap up this ridiculously long story here is my final thought: I understand you sales guys work ridiculous hours and only make money when you sell something but listen, if you are trying to sell some have some personality, bring some positive attitude to the table. How do you expect people to come back when you seem like you don't want to be there and you spend way to much time trying to close a sale. I have been in sales my whole life. It is about personalization, communication, efficiency and transparency. I felt NONE of that was given to me when I came in and bought a vehicle from you all. This all starts from a phone call guys, it starts with an upbeat tone, the person on that other end of the phone did not seem happy, the sales rep I spoke with did not seem happy, the manager, not happy. The only person I truly felt liked their job or cared about the customer were Thomas the service tech and the porter who drove me to and from my house. I suggest you guys figure out how to hash out your communication issues and bring some positive energy in the place. In the meantime, I am taking my business elsewhere. Tom More

by TOMPURRAZZO Verified Customer Verified Customer

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Great service Eduardo was great. Set me up with a loaner car. My car had a weird noise in the front end. Mechanic figured out what it was and repaired it. Eduardo was great. Set me up with a loaner car. My car had a weird noise in the front end. Mechanic figured out what it was and repaired it. More

by LOUDHOUSECORP Verified Customer Verified Customer

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