Diana Register

I’ve never had a problem with the service department. Everything goes smoothly and communication is clear. Everything goes smoothly and communication is clear. More

by JJPAPPASPC Verified Customer Verified Customer

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Just keep it upfront when you calling customer to get cars let them know the real deal with the trade in not just what you trying to do with getting a sale otherwise they have wonderful customer service cars let them know the real deal with the trade in not just what you trying to do with getting a sale otherwise they have wonderful customer service and nice cars just need my rates lowest rate than I can get More

by RESHUNDRA Verified Customer Verified Customer

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Dianna Register is the absolute best. This is the third car I have bought from her. Everything went smooth and all of my expectations were met through the entire process. This is the third car I have bought from her. Everything went smooth and all of my expectations were met through the entire process. More

by kimberly.bosarge Verified Customer Verified Customer

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New owners. Almost all the employees that were great to work with are gone. Place has a different feel to it (not for the better). They even took out the popcorn Almost all the employees that were great to work with are gone. Place has a different feel to it (not for the better). They even took out the popcorn machine (it was good popcorn). Nobody likes change, but the verdict is still out whether the change at this business is for the good or not. I miss the warmth of friendly familiar faces and super customer service. The Service Center representative I did deal with was nice and seemed knowledgeable (Cameron), but again, it's starting a new relationship and building that trust all over again. The 10,000 mile service to my car was done correctly but it did take a little longer than the previous dealership. It's just disappointing to see a place you've grown to enjoy take an almost 180 degree turn. I guess time will tell if we stay with them or do business with another dealership. If they earn my trust, do great work, give good deals, and treat me as a valued customer I'll stay loyal to that location. I'm just concerned they've lost that personal touch and are moving toward a more modern business model where it's just all business and that's it. More

by BOBBYATWOOD Verified Customer Verified Customer

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They do the job right the first time and on time. . They do not try to upsale you with things you do not need. . They do not try to upsale you with things you do not need. More

by billy50bo Verified Customer Verified Customer

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I trust Toyota with my vehicle, I would reccomend them to anyone. They are very polite. anyone. They are very polite. More

by crudder Verified Customer Verified Customer

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The sales staff are really awesome and go out of their way to make you happy. way to make you happy. More

by Sochefy Verified Customer Verified Customer

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Even when they were short handed they got it done without a long wait. They are professional and nice. a long wait. They are professional and nice. More

by SWMURRAY57 Verified Customer Verified Customer

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I had a somewhat terrible experience with the service department because of an obvious lack of communication between the sales department and the service department. It took a while to resolve but unfort department because of an obvious lack of communication between the sales department and the service department. It took a while to resolve but unfortunately my vehicle wasn't finished yet. I had to wait until 7 pm when I dropped the vehicle off at 7:15 am. More

by GTF62 Verified Customer Verified Customer

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My vehicle was filthy upon pick up. I had to get the inside windshield wiped in order to see to drive. The outside drivers door was also filthy. The Sirius radio connection was not mad I had to get the inside windshield wiped in order to see to drive. The outside drivers door was also filthy. The Sirius radio connection was not made. I had to call it in myself. There was only 28 lbs of air in each of my tires. I texted the required information to the finance manager to support my refund for overpayment on taxes. He did not acknowledge receipt. I then called and asked him to confirm. He made no attempt to call me back. I then called Dianne to speak with him. Still no callback. I did receive my refund in a timely manner but there was a complete lack of communication from finance. On short, my sales rep was the only high point in my experience with Toyota West Mobile. I will not recommend this dealership to anyone. More

by treehouse12 Verified Customer Verified Customer

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