Diana Magana | Page 13

Seguin Chevrolet responded

Thank you for your review and for your continued trust in our service department. We're glad to hear you've consistently received great service from Diana and our team. We also appreciate your feedback regarding the review emails. Customer feedback is important to us, and we'll certainly take your comments into consideration. Thank you again for your business, and we look forward to serving you in the future. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the great review, Vivian! We're happy to hear everything went smoothly during your visit and appreciate the correction. It's wonderful to know our team was polite, and that you found our waiting area and restrooms clean and comfortable. We look forward to welcoming you back in the future. Thank you for choosing Seguin Chevrolet! - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for your review and for recognizing our service team. We're glad to hear you found our dealership clean, our staff friendly, and that your questions were answered throughout your visit. We appreciate your feedback and look forward to providing you with a 5-star experience next time. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for your continued trust in Seguin Chevrolet! We're honored by your recommendation and appreciate your kind words about our team. Thank you for sharing your experience with your family and friends. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the 5-star review, Keyli! We're glad everything went smoothly and that Diana was able to assist you every step of the way. Communication is a big part of providing a great service experience, and we're happy to hear she kept you informed throughout the process. We appreciate your business and look forward to helping you again in the future. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the 5-star review! We're happy to hear you had such a positive experience with Diana and our service team. We appreciate you taking the time to share your thoughts and look forward to helping you again in the future. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for giving Seguin Chevrolet a try! We're honored to hear your first visit left such a positive impression. We appreciate the 5-star review and look forward to serving you again in the future. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you , Andrea, for sharing your experience. We understand your frustration and apologize that the timing of your visit did not meet your expectations. After reviewing your appointment, we found that your vehicle was checked in shortly after arrival. Our team also provided a complimentary alignment, gas and additional road testing to help properly diagnose the concern, which required a more extensive process than a typical repair. We understand that a same-day appointment can create the expectation of a quicker turnaround, and we'll continue working to communicate repair timelines as clearly as possible. We appreciate your feedback and the opportunity to serve you. - Jeremy Sims, General Manager.

Seguin Chevrolet responded

Thank you for the great review! I’m glad our online scheduling process made it easy to get your repair taken care of quickly. It’s wonderful to hear Diana kept you informed throughout the repair process and clearly communicated the issue, solution, and cost. We also appreciate your kind words about our clean and welcoming facility. Thank you for choosing Seguin Chevrolet. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the great review! I’m glad Diana and our service team provided a great experience and helped get you back on the road in time for your other appointments. We appreciate you taking the time to share your experience with us. - Jeremy Sims, General Manager