Devon Stovall

Michelle made the process of leasing a new car transparent, easy, and comfortable. I'd recommend my friends and family members to her (and Alan Shapiro in the service department, too.) transparent, easy, and comfortable. I'd recommend my friends and family members to her (and Alan Shapiro in the service department, too.) More

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I really love how Passionate, maintained, and organized Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understandi Daniel Krol is. He is very thorough, informative, and positive while answering all the questions I had. I really love how comforting, and understanding he is during the deal. It made the process all the more enjoyable and it was an effortless transition on my end. I feel as though I was heard and understood from Daniel Krol and other staff members. I’m very glad with my purchase and I know if I am ever in the market it will be with Daniel Krol again. Thank you Dan! 5 stars 🤚🏽 More

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An Unforgettable Car-Buying Experience at Anderson BMW in Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with th Crystal Lake I recently made a significant purchase at Anderson BMW Crystal Lake, and I cannot express enough how absolutely thrilled I am with the entire experience. Having owned many cars over the years, I can confidently say this was, by far, the very best dealership experience I have ever had. From the moment I walked in, the entire team at Anderson was incredibly welcoming and genuinely appreciative of me joining their family. There's a palpable sense of teamwork and dedication to customer satisfaction that truly sets them apart. A special shout-out must go to Zack Martin, who went above and beyond in every possible way. Zack not only ensured I received the best possible deal on my new BMW, but he also provided an unparalleled customer experience. He made it his top priority to facilitate a seamless transition for me, especially after a truly poor experience with a previous Jeep dealership. Zack's dedication turned what could have been a stressful situation into an incredibly positive and exciting one. His professionalism, expertise, and genuine care were evident at every step. If you're looking for a new BMW and an exceptional buying journey, look no further than Anderson. You won't be disappointed! More

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Fourth straight purchases from this amazing dealership! Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so Dan, Michelle, Heather, Devon and Mike were amazing and wonderful as usual! This team has been consistent and beyond reproach. Made the process so easy and simple and my new BMW was perfect at delivery!!! I will continue to purchase vehicles from this team and dealership as well as confidently refer as many people as possible can. I know I will never be embarrassed or let down. Perfect experience!!! More

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Michelle and BMW of Crystal Lake were exceptional. I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I c I live in Wisconsin but identified the vehicle I was interested in online. After attempting to purchase the vehicle through my local dealership I contacted BMW of Crystal Lake directly. Michelle and the team made my purchase and trade in a painless exercise. I was able to complete the purchase and take possession in 24 hours. More

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I had visited a number of BMW dealers, some much larger than Crystal Lake BMW. However none were more welcoming, knowledgeable, open and honest than Crystal Lake BMW! Kudos to there entire team! Keep up th than Crystal Lake BMW. However none were more welcoming, knowledgeable, open and honest than Crystal Lake BMW! Kudos to there entire team! Keep up the good work. More

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We purchased our new BMW from BMW Crystal Lake primarily because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to because of Michelle Canova. She was friendly, knowledgable, and most of all, followed up on every detail of our discussions. We found other staff to be equally professional and helpful. A perfect experience with a custom order! More

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To make it very simple, in this dealership you feel like family. Customer service is their top priority, from sales to service. family. Customer service is their top priority, from sales to service. More

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Excellent customer service and one of the best sales rep in the area. She comes highly recommended. in the area. She comes highly recommended. More

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I have bought a few cars here, it is a great place to do business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I hav business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I have never seen one built the way I wanted. So, needed to be a custom order. There was a vehicle pre-production that I could customize. Then I got very sick and had to be hospitalized. After about 2 weeks in the hospital, I got to go home. The dealership had held my slot and a few days later I got to order my car, exactly how I wanted it. I worked with my salesman James Orton, then on design with Devon Stovall (I knew the interior color) he suggested a different paint Blue Ridge Mountain Metallic, wow, it is great! Tartufo Extended Merino Leather. We got the car ordered, and with the GM Dan Brozowski got a great price and trade in. When the car got to the dealership they prepped it and had to wait a few days for my doctor to clear me to drive. I test drove the X5 (tested other models, not a 50e). Decided to get the dealer to put on ceramic coat over the paint (looks awesome and water sheets right off). Added tire and wheel warranty (glad I did, after 11 days of owning got a nail in the tire and ruined it, replaced $0 out of pocket) as well as windshield and extended warranty. Dan got the price out the door where I wanted to be. So much on this vehicle training with Devon and James was much needed, as well as a couple of calls with questions. Bottom line, I have owned 30 cars, this was the best purchasing experience ever, including working with the Business Manager Mike Schwarz (this is where I get hung up with dealers), Mike is a car guy and so easy to work with. and from past experience Service Manager Derek Cogdill and his staff have always been friendly, and get the job done right. I recommend BMW and Mazda of Crystal Lake 1000% I will continue to recommend them to my family and friends. More

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