Devin Guertin | Page 2

Courtesy Mitsubishi responded

Thank you for your feedback and for your kind words about our team. We’re glad to hear that everyone was friendly and easy to work with. We do apologize for the inconvenience you experienced with the online reservation system. We understand how frustrating it can be to schedule an appointment online only to arrive and have to provide your vehicle information again. We appreciate you bringing this to our attention, as feedback like this helps us identify areas where we can improve the Guest experience. Thank you for choosing Courtesy Mitsubishi, and we hope to provide you with a smoother experience on your next visit.

Courtesy Mitsubishi responded

Your note about fitting your Hyundai Tucson in this afternoon shows our service department prioritizes responsiveness and care. Hearing you found our team kind and accommodating means a lot to us.

Courtesy Mitsubishi responded

Hearing you praise Devin’s service on your Mercedes-Benz CLA 250 means a lot to our team. Thank you for the five-star rating and for commending his efforts.

Courtesy Mitsubishi responded

Our service team is pleased we could complete your Hyundai Tucson’s service promptly and right the first time. Your five-star rating and kind words mean a lot to us.

Courtesy Mitsubishi responded

Your comments about our online scheduling system are appreciated. Knowing that you can find appointment slots easily and haven’t encountered any issues means a lot to our service team. We look forward to keeping your Kia Sorento in top shape.

Courtesy Mitsubishi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Courtesy Mitsubishi responded

Thanks for sharing about your experience with Courtesy Mitsubishi. We appreciate your business and hope to see you again soon!

Courtesy Mitsubishi responded

We’re glad the service on your Kia Telluride was completed ahead of schedule. It’s rewarding to know you were in and out in less time than quoted.

Courtesy Mitsubishi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Courtesy Mitsubishi responded

We’re glad our service department continues to deliver quick oil changes and tire rotations on your Mitsubishi Eclipse Cross. Knowing you find our service consistently quick means a lot to us.