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Derrick Kus
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8 Reviews
8 Reviews
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8 Reviews of Derrick Kus
Verified Customer
February 11, 2025
Very poor customer service. 1- When I called to make the appointment, the receptionist could not answer basic questions. She kindly offered the service adviser's phone number th 1- When I called to make the appointment, the receptionist could not answer basic questions. She kindly offered the service adviser's phone number though. Thing is, he never even called back. 2- When I got there, I told Derick I had called him and left a voice mail message, there was no apology. His response was just a nonchalant, "You did?" 3- The chat service that Kia uses to communicate with them is not helpful because they say they will pass on my info, but nothing happens. Oh, this worked one time - when Ashley called in response to an online chat a day or 2 prior to my appointment. So, that offered a ray of hope, which was dashed when I got there (see above). 4- The service is done but I am not sure what was done because I am not shown the work: I can only take their word for it since I am merely getting a verbal explanation. Also, to hear, "If the check engine light comes back on, we may be able to look into it for free." That does not elicit confidence. Plus, if the check engine light does come on, they should be doing the work for free. Well, lo & behold, the check engine light came on last week. My dad went there on my behalf; he did not get the assurance that they would do the work for free - and to pay $235 upfront with that uncertainty seemed exorbitant to me. The service would be related to the work that was done in December, so I do not understand. I will go to a different dealer even though it will be out of my way - and even if they end up having the same policy regarding the diagnostic. That is how huge basic customer service is for me and that is how stressed I am about this experience. I don't even want my next car to be a Kia for this reason. More
by JANETMO777
February 08, 2025
It was a very good visit, the wait time was not very long at all at all More
by Dmo2no18
Other Employees Tagged: John Snoke, Noah Roman, Jorge Nasiff, Bree Baldwin, Kimberly Liner, Regina Bacile, David Lungarini, Matthew Barrett, Matthew Garrigan
February 06, 2025
Everyone has been super friendly and responds quickly. Was able to get in and out within 30 minutes! Was able to get in and out within 30 minutes! More
by SCHIPLEY12
Other Employees Tagged: John Snoke, Noah Roman, Jorge Nasiff, Bree Baldwin, Kimberly Liner, Regina Bacile, David Lungarini, Matthew Barrett, Matthew Garrigan
January 24, 2025
SA was great, took care of of my needs and had me back on the road in no time- Love the snacks and bummed the coffee machine was down- what overall everything was of my satisfactory the road in no time- Love the snacks and bummed the coffee machine was down- what overall everything was of my satisfactory More
by dpinet81
Other Employees Tagged: John Snoke, Noah Roman, Jorge Nasiff, Bree Baldwin, Kimberly Liner, Regina Bacile, David Lungarini, Matthew Barrett, Matthew Garrigan
January 17, 2025
As always, “Keeping the customer experience awesome “ I would highly recommend this dealership. Thank you would highly recommend this dealership. Thank you More
by MBURDICK86
Other Employees Tagged: Dana Peege, Amir Jacob, Noah Roman
