Derrick Kus | Page 7

Very poor customer service. 1- When I called to make the appointment, the receptionist could not answer basic questions. She kindly offered the service adviser's phone number th 1- When I called to make the appointment, the receptionist could not answer basic questions. She kindly offered the service adviser's phone number though. Thing is, he never even called back. 2- When I got there, I told Derick I had called him and left a voice mail message, there was no apology. His response was just a nonchalant, "You did?" 3- The chat service that Kia uses to communicate with them is not helpful because they say they will pass on my info, but nothing happens. Oh, this worked one time - when Ashley called in response to an online chat a day or 2 prior to my appointment. So, that offered a ray of hope, which was dashed when I got there (see above). 4- The service is done but I am not sure what was done because I am not shown the work: I can only take their word for it since I am merely getting a verbal explanation. Also, to hear, "If the check engine light comes back on, we may be able to look into it for free." That does not elicit confidence. Plus, if the check engine light does come on, they should be doing the work for free. Well, lo & behold, the check engine light came on last week. My dad went there on my behalf; he did not get the assurance that they would do the work for free - and to pay $235 upfront with that uncertainty seemed exorbitant to me. The service would be related to the work that was done in December, so I do not understand. I will go to a different dealer even though it will be out of my way - and even if they end up having the same policy regarding the diagnostic. That is how huge basic customer service is for me and that is how stressed I am about this experience. I don't even want my next car to be a Kia for this reason. More

by JANETMO777 Verified Customer Verified Customer

Report | Print

It was a very good visit, the wait time was not very long at all at all More

by Dmo2no18 Verified Customer Verified Customer

Report | Print

Everyone has been super friendly and responds quickly. Was able to get in and out within 30 minutes! Was able to get in and out within 30 minutes! More

by SCHIPLEY12 Verified Customer Verified Customer

Report | Print

SA was great, took care of of my needs and had me back on the road in no time- Love the snacks and bummed the coffee machine was down- what overall everything was of my satisfactory the road in no time- Love the snacks and bummed the coffee machine was down- what overall everything was of my satisfactory More

by dpinet81 Verified Customer Verified Customer

Report | Print

Derrick Kus was very friendly and efficient m. Had me out of service in under 1 hour. Had me out of service in under 1 hour. More

by eacolmorgen Verified Customer Verified Customer

Report | Print

As always, “Keeping the customer experience awesome “ I would highly recommend this dealership. Thank you would highly recommend this dealership. Thank you More

by MBURDICK86 Verified Customer Verified Customer

Report | Print