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Derek Thomas

Overview Reviews (2199) Inventory (257)

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Derek Thomas

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

It would be my pleasure to help you with all your service needs.

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4.7

2,199 Reviews

It would be my pleasure to help you with all your service needs.

Overview Reviews (2199) Inventory (257)

Dealership Experience

14 yrs, 6 mos

Industry Experience

26 yrs, 3 mos

4.7

2,199 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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2199 Reviews of Derek Thomas

March 18, 2026

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Employee Rating

I made the appointment mainly to have them check the rear drivers side tire, which had been leaking air. Derrick said they had a tire to replace if necessary,being run flats. While there and oil change and t drivers side tire, which had been leaking air. Derrick said they had a tire to replace if necessary,being run flats. While there and oil change and the brake brake fluid were done. Which was fine. When I got the app finally on.my phone, I noticed they checked the front tire not the rear. I find the prices are quite high and if I had known no one would listen to my reason for coming, I would have gone close to home instead of driving 25 miles to Sarasota. More

by llk6948

Verified Customer

Recommend Dealer

Other Employees Tagged: Derek Thomas

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Mar 22, 2026 -

BMW of Sarasota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 22, 2026 -

BMW of Sarasota responded

March 18, 2026

Dealership Rating

Employee Rating

Communication is excellent. We are kept informed of Progress. We always know the progress or repairs We are kept informed of Progress. We always know the progress or repairs More

by Bryan123

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 18, 2026 -

BMW of Sarasota responded

Thank you for highlighting our communication during your BMW X7 service. Derek and the team appreciate knowing you felt informed throughout the repair process. We look forward to assisting you again.

March 16, 2026

Dealership Rating

Employee Rating

I have delt with Derek on all of my visits to get my car service, very happy with his interaction and service service, very happy with his interaction and service More

by ROBERT.ZUCCARINI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 16, 2026 -

BMW of Sarasota responded

Thank you for trusting Derek with each BMW X3 service visit. It’s wonderful to hear that his interactions and service consistently make you happy.

March 14, 2026

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Employee Rating

Derek was very knowledgeable, personable, and explained the issues very simply and concisely. Derek was a pleasure to deal with. the issues very simply and concisely. Derek was a pleasure to deal with. More

by dyowell

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Mar 14, 2026 -

BMW of Sarasota responded

It’s great to hear Derek made your BMW X3 service both clear and pleasant. Thank you for your feedback, and we look forward to your next visit.

March 11, 2026

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Employee Rating

Derrick is always awesome! You need to promote him. Super helpful and always very accommodating You need to promote him. Super helpful and always very accommodating More

by BogieChlo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2026 -

BMW of Sarasota responded

It's wonderful to hear that Derek continues to be so helpful and accommodating. We’re glad his service makes your visits smooth. Thank you for trusting your BMW to us!

March 11, 2026

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Awesome experience great service! !! Derek was awesome best service I have ever received at a dealer !! Derek was awesome best service I have ever received at a dealer More

by Rml22abbie

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2026 -

BMW of Sarasota responded

It’s great to know the service on your BMW X4 exceeded expectations. Derek will be happy to hear your praise. We look forward to your next visit.

March 09, 2026

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Employee Rating

I’m very satisfied and will return for future services. They did a thorough inspection and fixed the issues I mentioned. They did a thorough inspection and fixed the issues I mentioned. More

by BRENDAGLONG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 09, 2026 -

BMW of Sarasota responded

It’s great to hear you’re satisfied with the service on your BMW 540. We appreciate you trusting us to address those issues and look forward to assisting you with any future maintenance.

March 09, 2026

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Employee Rating

Very friendly and very helpful. Always a good experience, in and out and having access to an Uber was very nice. Always a good experience, in and out and having access to an Uber was very nice. More

by CHRISACABA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Mar 09, 2026 -

BMW of Sarasota responded

It’s wonderful to hear you consistently enjoy friendly, efficient service and convenient Uber rides. We look forward to caring for your BMW again soon.

March 09, 2026

Dealership Rating

Employee Rating

Derek as always goes above and beyond to keep things moving appreciate it always Derek as always goes above and beyond to keep things moving appreciate it always. Arranging Ubers and setting timing expe moving appreciate it always Derek as always goes above and beyond to keep things moving appreciate it always. Arranging Ubers and setting timing expectations More

by anthony.sciullo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Mar 09, 2026 -

BMW of Sarasota responded

It’s great to hear Derek ensured timely updates and arranged Ubers for your BMW X5 service. We appreciate you sharing your experience and your continued trust. We look forward to assisting you again.

March 09, 2026

Dealership Rating

Employee Rating

by anthony.sciullo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Derek Thomas

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Mar 09, 2026 -

BMW of Sarasota responded

It’s wonderful to hear Derek provided seamless coordination for your BMW X5 service. We appreciate you recognizing his efforts to arrange Ubers and communicate timing expectations. Thank you for trusting us with your BMW.

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