Derek Thomas

We have been BMW of Sarasota customers for the 5 years we've lived in Florida. Derek Thomas is our go-to Service Department team member anytime one of our BMWs needs some attentions. Always professional a we've lived in Florida. Derek Thomas is our go-to Service Department team member anytime one of our BMWs needs some attentions. Always professional and straightforward in providing us the information we need to make an informed decision. We also love the video walk-around provided by the service technicians working on our vehicles - we know what they're looking at back there with this behind-the-scenes look! More

by lyle.rosin Verified Customer Verified Customer

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Long wait to see service advisor, who quoted me a battery replacement cost $100 above phone call amount, then "found" a lower value cost while refusing to honor a general service discount coupon $25 less tha replacement cost $100 above phone call amount, then "found" a lower value cost while refusing to honor a general service discount coupon $25 less than one specific to a battery service. I jump started my car, left the dealership, and had the battery replaced later that day at German Cars of Sarasota for $200 less in the amount of time I waited to see Derek for non-service. I won't return to BMW of Sarasota -- ever. More

by JOSEPHLONGINO Verified Customer Verified Customer

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Good work, very timely. Derek was very professional, and I greatly appreciated the wash. I like working with BMW Sarasota service department. Derek was very professional, and I greatly appreciated the wash. I like working with BMW Sarasota service department. More

by hsgwin Verified Customer Verified Customer

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The car was taken in on time, and completed in the time frame promised. I was particularly impressed with the video and narration of the inspection. I also was able top take advantage of the special price frame promised. I was particularly impressed with the video and narration of the inspection. I also was able top take advantage of the special price on the new battery installation. Thank you all for a job well done. More

by PATLARLINTON71 Verified Customer Verified Customer

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Attractive building Nice people Service video reports the status of critical parts in engine , tires and beneath auto , however the service fellow speaks much too quickly to understand and create value a the status of critical parts in engine , tires and beneath auto , however the service fellow speaks much too quickly to understand and create value add- borderline waste of time. Routine service work takes far too long to complete. Dislike the so called 3% surcharge on bills paid by credit card. Slap in face to your buyer and typical profile —blend the actual charge cost to bill if you More

by norm970 Verified Customer Verified Customer

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Derek was professional and provided excellent service The service was completed on time and to my complete satisfaction service was completed on time and to my complete satisfaction More

by FRANKS29 Verified Customer Verified Customer

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Nice welcoming clean facility withh plenty of employees. Beverages and snacks for your taking and accommodating management. Beverages and snacks for your taking and accommodating management. More

by CCAROLEEH4 Verified Customer Verified Customer

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Derek and the staff at bmw of Sarasota are top notch. I got a great deal on tires and an alignment. Excellent lounge and dealership. I got a great deal on tires and an alignment. Excellent lounge and dealership. More

by brolop Verified Customer Verified Customer

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Easy to get and out. Derek is quick, clear and efficient. It was a good experience Derek is quick, clear and efficient. It was a good experience More

by TALIAFAMIGLIO Verified Customer Verified Customer

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From my first inquiry to the service, everyone was friendly helpful and went overboard Derek was very helpful I will return there for the next service call friendly helpful and went overboard Derek was very helpful I will return there for the next service call More

by MHFOGARTY333 Verified Customer Verified Customer

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