Derek Thomas

I can’t explain it’s too complicated. Disappointed in the service that they did not solve the problem sooner Disappointed in the service that they did not solve the problem sooner More

by Lucille Verified Customer Verified Customer

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Excellent, as usual. Derek is exceptionally pleasant to work with. The video feedback from the mechanic is a nice touch. Derek is exceptionally pleasant to work with. The video feedback from the mechanic is a nice touch. More

by KURTZ36TI Verified Customer Verified Customer

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Derrick Thomas is the best! !! You need to give him a raise. Always willing to go the extra mile. Always ahead of the game. He’s the best! Promote him! !! You need to give him a raise. Always willing to go the extra mile. Always ahead of the game. He’s the best! Promote him! More

by BogieChlo Verified Customer Verified Customer

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Customer service is horrible. We have owned 7 new BMW’s and were treated Terrible! We have owned 7 new BMW’s and were treated Terrible! More

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This dealership always goes above and beyond to help me with my BMW auto needs. Everyone is always helpful, friendly and professional. with my BMW auto needs. Everyone is always helpful, friendly and professional. More

by Jillybean Verified Customer Verified Customer

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Should be more communication with customers when their car is in the shop for repairs. car is in the shop for repairs. More

by EARL_HANNUM Verified Customer Verified Customer

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Cameron was very professional and was on time. He took the time to explain the recall and suggested other onsite services that BMW offers. He took the time to explain the recall and suggested other onsite services that BMW offers. More

by CPATTERSON976 Verified Customer Verified Customer

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Excellent service from when I provided my keys and received them back at the end of the service! Derek is awesome!!! received them back at the end of the service! Derek is awesome!!! More

by Sandy Schott Verified Customer Verified Customer

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Recall service was done as scheduled without any delay or problems. Service Advisor, Derek Thomas, was professional, informative, and kept me well informed as to the status of the recall repair for the inter problems. Service Advisor, Derek Thomas, was professional, informative, and kept me well informed as to the status of the recall repair for the interior cargo rails. More

by Rich C Verified Customer Verified Customer

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Very poor communication skills Have to work round them Never answers phone Lots of staff walking round with pieces of paper but nothing getting done One hour to wait for a loaner car Never answers phone Lots of staff walking round with pieces of paper but nothing getting done One hour to wait for a loaner car More

by No comment Verified Customer Verified Customer

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