Derek Hey

Very happy with Kia of St Augustine. . the customer service is always excellent,everyone is so helpful! their mission is customer service and always aiming to make sure the customer is h . the customer service is always excellent,everyone is so helpful! their mission is customer service and always aiming to make sure the customer is happy.. Scott the manager of the Service dept does an excellent job making sure his staff is always pleasing the customer and making sure everyone on his team is well trained. Thanks all for always making my experience with Kia if SA a pleasurable one! I highly recommend this dealership and Service dept. More

by deborahsmm Verified Customer Verified Customer

Report | Print

Service staff was great. My car was finished on time. Service included an oil change and tire rotation. Another negative was the customer waiting area. The room was smal My car was finished on time. Service included an oil change and tire rotation. Another negative was the customer waiting area. The room was small, with only seating for 5-6. Four of the chairs were in poor condition. The black plastic was torn in several places, exposing large areas foam padding. The room was full and during my wait, at least 3 customers came in and left after seeing no available seating. Compared to other customer waiting areas, this was by far the worst I have ever been too. It's a bad first impression for a new customer. I will probably come back for my next service, but I won't wait at the dealership. More

by M Thacker Verified Customer Verified Customer

Report | Print

Zack was great to work with. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. Even thouh he was very new, he went out of his way to ensure that our questions were answered completely. More

by bobscte Verified Customer Verified Customer

Report | Print

Typical of all new car dealerships the Service Writer’s attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. attempt to push more repairs than what the appointment is scheduled for, dealers in Maine do not seem to do this for a simple oil change. More

by PAULSPENCER374 Verified Customer Verified Customer

Report | Print

They make appointments and don't keep them, You have to wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, n wait ridiculous amount of time even for an oil change. Appointment 8am oil change not done until 10am. They also try to sell you various repairs, not needed. I've been a mechanic for over 40 years and know if my car needs a 4 wheel alignment or not. Doesn't need one all. All four tires are wearing perfectly. Another outrageous charge is, $9 for shop supplies. What supplies for an oil change?????? Only thing I will get done at Family KIA is items under the warranty!!!!!!!!! More

by joepel Verified Customer Verified Customer

Report | Print

Super nice people! Easy to work with and help answer any questions you may have. Easy to work with and help answer any questions you may have. More

by Tward692010 Verified Customer Verified Customer

Report | Print

He was prompt and attentive when he was available. There were other customers around at the time. There were other customers around at the time. More

by sherelljr Verified Customer Verified Customer

Report | Print

The dealership is not willing to fix my doorhandle which was broken while under their care during previous appointment even though I was told they would. was broken while under their care during previous appointment even though I was told they would. More

by TLBCOLLINS68 Verified Customer Verified Customer

Report | Print

Very efficient and courteous. They give you a complete breakdown and explanation of the work that needs to be done. They give you a complete breakdown and explanation of the work that needs to be done. More

by thpollitt Verified Customer Verified Customer

Report | Print

Good service. I was waited on promptly and the service was completed on time as promised. I was waited on promptly and the service was completed on time as promised. More

by jerry_ypma Verified Customer Verified Customer

Report | Print