Denise Harbin

Lou Sobh Kia of Newnan responded

Thank you so much for your kind words, Trudy! We're honored to hear you had such a great experience with our team. Providing friendly, helpful service is what we strive for every day. We truly appreciate your support and thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for bringing this matter to our attention. I am very concerned to hear about your experience and sincerely apologize for the distress this situation has caused. The trust our customers place in us when leaving their vehicles in our care is something we take very seriously. Allegations of missing personal property are handled with the utmost attention, and what you have described is certainly not acceptable. We would appreciate the opportunity to speak with you directly to gather additional details and conduct a thorough review of the circumstances surrounding your visit. Please contact our management team at your earliest convenience so we can investigate this matter further. We value your business and understand how upsetting this experience must be. Thank you for making us aware of your concerns, and we hope to have the opportunity to address them properly. Luke Moss [ Service Manager] Lmoss@lousobhkianewnan.com

Lou Sobh Kia of Newnan responded

Thank you for your kind review! We're delighted to hear our team respected your choices, got your vehicle serviced in a timely manner, and provided a great experience from start to finish. We're glad you enjoyed the complimentary car wash as well. Thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for your feedback. We're pleased to hear our team was friendly and that your vehicle was accepted promptly. We apologize that the service took longer than expected and appreciate your comments, as they help us continue improving. Please reach out to our General Manager, Shaye Johnson, at Sjohnson@lousbohkianewnan.com or (678) 831-2064 so we can learn more about your experience and work toward a resolution.

Lou Sobh Kia of Newnan responded

Thank you for your review! We're glad the text scheduling process made setting up your recall appointment easy and that your service was completed right around the estimated timeframe. We appreciate your business and thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for your wonderful review! We're delighted to hear you received respectful, courteous service and enjoyed the ease of our text communication, comfortable waiting area, and shuttle service. We're glad everything was completed as promised. Thank you for choosing Lou Sobh Kia of Newnan!

Lou Sobh Kia of Newnan responded

Thank you for the wonderful review! We’re proud of our hardworking team and truly appreciate your recommendation. Thank you for trusting Lou Sobh Kia of Newnan with your service needs!

Lou Sobh Kia of Newnan responded

Thank you for your kind words! We’re so glad to hear Denise provided a wonderful experience and kept you informed throughout your visit. We appreciate you choosing Lou Sobh Kia of Newnan and look forward to seeing you again!