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Denise Anderson
Refer Me
202 Reviews
Dealership Experience
3 yrs, 11 mos
Languages Spoken
English
202 Reviews
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202 Reviews of Denise Anderson
Verified Customer
January 15, 2025
They are Fast and communicate well. I always appreciate how they get things done without taking forever. We drive an hour and a half just to go to them I always appreciate how they get things done without taking forever. We drive an hour and a half just to go to them More
by A1janitorial
January 10, 2025
Metro Ford is always professional and friendly. Their service is top notch and let you know they are there to take care of you. Their service is top notch and let you know they are there to take care of you. More
by EMCJACOBS
Other Employees Tagged: Matthew Martinez
January 02, 2025
Denise was prompt, thorough, and trustworthy. She communicated very well throughout the whole process. She is an excellent service writer. She communicated very well throughout the whole process. She is an excellent service writer. More
by DJEFFYZ44
Other Employees Tagged: Jeffries, David
January 01, 2025
Has always been a pleasure! No upsell pressure. Everyone is always pleasant and friendly.. Getting an appointment within a day or so was very nice . No upsell pressure. Everyone is always pleasant and friendly.. Getting an appointment within a day or so was very nice . More
by GNL3628
Other Employees Tagged: Matt Randall, Mike Barnett, Justin Payne, Marko Stilger, Matthew Martinez
December 14, 2024
Denise resurrected the level of service for my vehicle to the point where we have clear communication and my vehicle is maintained in top condition. Thanks so much! the point where we have clear communication and my vehicle is maintained in top condition. Thanks so much! More
by boies8824
November 20, 2024
Good accesible faster good inventory good costumer service clean place clean cars very good mechanic service clean place clean cars very good mechanic More
by jose87
Other Employees Tagged: Mike Barnett, Justin Payne, Marko Stilger, Matthew Martinez
November 13, 2024
My F150 was in for service getting a tuneup and a battery terminal replaced, my service representative Denise always handles my vehicles and is always courteous and professional. terminal replaced, my service representative Denise always handles my vehicles and is always courteous and professional. More
by kevin.wallace0808
October 30, 2024
Chris Derrick always takes time to understand our needs, then finds the vehicle to meet our needs! This is our 4th vehicle purchase from Chris Derrick and Metro Ford! then finds the vehicle to meet our needs! This is our 4th vehicle purchase from Chris Derrick and Metro Ford! More
by rbrower
Other Employees Tagged: Chris Derrick, Linda Graham, Austin Fitzgerald
October 23, 2024
I have been a Ford customer for the last 25 years. I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a I have live in no less than 5 states. I have worked in the customer service industry for the last 15 years. So, to have someone is representing a product I value and support with my money treat me as if I am not important, and only as a paycheck. Does not sit well. The service advisor was unprofessional. They did not greet me or introduce themself. They did not do a proper intake of my vehicle. No walk around, No real sense that they cared for me as Ford customer. No sense of care for myself or my vehicle. I have a Ford extended warranty. Advisor contacted me to say they could not find my warranty with my VIN, and that I would be responsible for repairs. I called Ford and was given the information with in a few minutes. I then had to contact the advisor with that information.They did not verbally contact me with an estimate or issues with my vehicle. Everything handle via text or email. Took 5 days for repairs. With no updates being given that vehicle was finished. I had to request that a detailed estimate be sent. When picking up my vehicle. I expected that the advisor would go over what repairs were done and a final detailed breakdown of cost. Also, did not go over inspection report. I used to sell Ford vehicles, and was a service advisor and Customer relations manager. I do not believe that this is what Ford wants to represent it products. The only bright spot was the cashier. She informed me of my points and made a suggestion. More
by Michael58
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