Demetrius Johnson | Page 22

Over and Above Customer Service We traveled from Wisconsin with an eye on a very clean used 328I. From the very beginning, every employee we interacted with was personable and respo We traveled from Wisconsin with an eye on a very clean used 328I. From the very beginning, every employee we interacted with was personable and responsive. The atmosphere was very relaxed, not high pressure and we left we a our first BMW. Demetrius dedicated most of his day to us and everyone we encountered from Myron to Brad and Tony were true professionals. Thank you Brad for keeping our car in such perfect shape. More

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Good car, nice dealer This is the first time we work with this dealership. We have very good experience with DJ. He is not only selling us the car, but rather help us to id This is the first time we work with this dealership. We have very good experience with DJ. He is not only selling us the car, but rather help us to identify the car we want. Tony helped us to work on the finance issue. He is very nice and patient to explain everything we need to know before we made the payment. Overall, we are satisfied with Luther Park Place Motor Car dealship. More

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2015 Audi A4 Had a great experience dealing with DJ. His knowledge on the vehicle was top notch. Very friendly and pleasant to work with. Would definitely recommen Had a great experience dealing with DJ. His knowledge on the vehicle was top notch. Very friendly and pleasant to work with. Would definitely recommend! More

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Auto Purchase I purchased a new 2018 Volkswagen Tiguan SE at Luther Park Place Motors. The experience started out a little rough, the appt. salesperson I had ini I purchased a new 2018 Volkswagen Tiguan SE at Luther Park Place Motors. The experience started out a little rough, the appt. salesperson I had initially scheduled with was a no show. I must say this has never happened to me before. I didn't let this have an effect on the rest of my car shopping that day. Demetrius Johnson took over the appointment, even though he was extremely busy and it was late in the day he took his time talking with me. Things went up from there, were positive from that point on. After discussion of what I was looking for, and a test drive, Demetrius and the rest of the team at Park Place went to work and made it all work within my budget. This vehicle is my 4th car purchase from Park Place Motors in Rochester. I have never been more satisfied with each purchase as well as the service department, they go above and beyond as well. Thank you Luther Park Place Motors and a big shout out to Demetrius Johnson More

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Bought a 12 year old mini van I bought a 12-year-old minivan from Luther Park Place and couldn’t be happier. I bought an 06 Honda Odyssey off their lot. After completing the finan I bought a 12-year-old minivan from Luther Park Place and couldn’t be happier. I bought an 06 Honda Odyssey off their lot. After completing the financing their safety inspection revealed it needed a few things to conform to their used car safety standards and asked for an additional day before I took delivery. They made the necessary repairs using quality parts. I feel like the safety of my family was of great concern to this dealership. I think anytime you buy a 10+ year-old vehicle You run the risk of Having issues but this dealership has left me feeling very confident loading up my large Family and going down the road. More

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Excellent BMW Dealership Just purchased a new X3. Everyone was very helpful getting us through it. Features were thoroughly explained. Car was beautifully detailed for deliver Just purchased a new X3. Everyone was very helpful getting us through it. Features were thoroughly explained. Car was beautifully detailed for delivery. Had test drive to be sure everything was working properly. More

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Good Car I recently purchased a car from Park Place, and my overall experience was good. Demetrius was great, and I am quite happy with my car. He was not ove I recently purchased a car from Park Place, and my overall experience was good. Demetrius was great, and I am quite happy with my car. He was not overly pushy, and gave me the details of my purchase clearly. Park Place can be quite an arrogant place when you are not there for an Audi or BMW.... I was just getting a VW. The process was not speedy, and I had to be stern to receive what was agreed to. Overall... it was a good experience... thank you. More

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Disappointed We have purchased several new and used cars at this dealership. We were always pleased. This time it was different. It felt disconnected, the car w We have purchased several new and used cars at this dealership. We were always pleased. This time it was different. It felt disconnected, the car was not cleaned prior to our driving it even tho I called a day ahead. The price quoted on the phone was not honored. Despite that I purchased the car at a new price. When we went to pick up the car it was still not very clean. The gas tank was less than half full( we had to drive directly to the gas station) and although we knew it ahead the dealership would not put on new tires. I was supposed to get two keys but they could only find one when we picked up the car. The Audi/BMW edge was missing. The payment (cash) process was extremely long and significant pressure to buy extra care and services. We did not get the impression the sales folks, cashiers and service folks worked at all well together. The car was a gift to our daughter. The ribbon promised at pick up was not delivered ( small issue but added to the disappointment). More

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Had a great purchase with this dealership! Demetrius was helpful and up front on everything! Customer service is excellent and we felt like we weren’t in the typical car dealership. No pressure Demetrius was helpful and up front on everything! Customer service is excellent and we felt like we weren’t in the typical car dealership. No pressure sales and very professional service! I would definitely buy again from this dealer even if it meant the four hour drive again! More

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Awesome to work with Demetrius and Myron! I’m so thankful for the opportunity to work with Demetrius (and then Myron). Demetrius was great, even knew what I wanted before I did. He listened t I’m so thankful for the opportunity to work with Demetrius (and then Myron). Demetrius was great, even knew what I wanted before I did. He listened to what I wanted, showed me a few options, and even predicted what I would eventually buy (even after I immediately pushed back on it!). Myron was great to explain my options, and I enjoyed or conversation during the process very much. It was a joy to work with both. More

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