Dellis Montell Jr.

Ivan was fantastic throughout the process. He was very helpful and worked with me to try to get the best deal possible. He was also very accessible, giving me his personal cell phone number in He was very helpful and worked with me to try to get the best deal possible. He was also very accessible, giving me his personal cell phone number in case I had any questions even after the purchase. Although I had an unpleasant interaction with one of the sales managers, the General Sales Manager Dell was incredibly helpful and made everything right after I reached out to him directly. Overall had a great experience at Santa Monica BMW and would definitely purchase a vehicle with them again. More

by ROBBYIRELAND Verified Customer Verified Customer

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Service department was very efficient, courteous, and helpful on my visit for some warranty work. helpful on my visit for some warranty work. More

by mmiller53 Verified Customer Verified Customer

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Amazing experience from Ivan & Del at SM BMW. I got the i4 that I was looking for and they made me feel very comfortable throughout the whole process. True professionals at SM BMW, I highly recom I got the i4 that I was looking for and they made me feel very comfortable throughout the whole process. True professionals at SM BMW, I highly recommend working with their team! More

by GNakhla Verified Customer Verified Customer

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I thought the entire operation was slow, not efficient and not reliable. No one in charge. and not reliable. No one in charge. More

by DONALD20 Verified Customer Verified Customer

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The dealership are efficient and professional. I bought a certified pre-owned, and Jay was incredibly helpful. I bought a certified pre-owned, and Jay was incredibly helpful. More

by Muyao Verified Customer Verified Customer

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The salesperson, Kyle was very efficient and reviewed everything w me very patiently. He’s an excellent salesperson! Thank you! everything w me very patiently. He’s an excellent salesperson! Thank you! More

by ANGELAKHAVAN Verified Customer Verified Customer

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Routine service was a pleasure as usual. The car was completed when promised, and very clean. The car was completed when promised, and very clean. More

by rsb451 Verified Customer Verified Customer

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Difficult to get an appointment even when there is a warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled an warning light to go to a BMW service. When I got my appointment the service advisor did not seem to know anything about the warning light, mumbled and did not make eye contact. Said I would have to leave the car for at least 36 hours which I did and he never called me with an update. When I tried to get hold of someone in the service department after 48 hours everyone’s phone just went to voicemail. When I finally got hold of Alex my service advisor he said they needed to get some parts and would have to take the dashboard apart. He could not explain anything about that but said I would have to leave the car there for probably 10 days. There is more I could say but the bottom line is I picked my car up and will be going to another BMW dealer from now on. More

by PAT50 Verified Customer Verified Customer

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We recently purchased a used 2022 BMW X3 from your dealership, and I wanted to express my disappointment with the entire process. Unfortunately, this experience has left me with significant regret. dealership, and I wanted to express my disappointment with the entire process. Unfortunately, this experience has left me with significant regret. At the start, I specifically asked about any recalls on the vehicle and was told there were none. Based on that, I chose not to pursue two other cars I had found, both of which were in the process of having their recalls addressed and were priced lower. I was also told the price would be slightly lower than it ultimately was, and the discount I received was insignificant. Additionally, I had to rent a car for a month due to delays, which added unexpected costs. This was particularly upsetting as the car was intended to be a birthday gift for my wife, and I missed that important occasion because of the delays. When it came time for home delivery, things got worse. I was told twice that the car had been picked up for delivery. Both my wife and I had to rearrange our schedules—she shuffled her entire week, and I flew back early from a work trip—only to find out the car hadn't even left. It was an absolute nightmare. Throughout this process, the lack of communication was staggering. Despite all these issues, we received no proactive communication or updates from the dealership. Unfortunately, I’d have to say this has been the worst car-buying experience I’ve ever had. More

by Jon Z Verified Customer Verified Customer

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i liked the service, but the price was too expensive. the recommended services that i didn't and charged me 250$ extra. just to run a scan on the car the recommended services that i didn't and charged me 250$ extra. just to run a scan on the car More

by BOBTERMECHI Verified Customer Verified Customer

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