Dellis Montell Jr.

Kye and finance manager were great and willing to work with me. Pre-owner manager was slimy and sold me a car with one key fob (wasn’t told until after the deal was done). I asked him to support getting a with me. Pre-owner manager was slimy and sold me a car with one key fob (wasn’t told until after the deal was done). I asked him to support getting a second fob to enable phone as key and he said no and I had to pay additional. I was willing to split difference. Overall, just not an honest transaction. More

by NorCal Verified Customer Verified Customer

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Worst car service department anywhere. Non communicative, inefficient and rude service advisors. Mercedes, Audi and Range Rover in Santa Monica are all far superior. Black mark on BMW bran Non communicative, inefficient and rude service advisors. Mercedes, Audi and Range Rover in Santa Monica are all far superior. Black mark on BMW brand. More

by Rocky Verified Customer Verified Customer

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Cesar Pleitez always takes care of me and he’s great I serviced my car and they were quick and effective in completing it on time. Thank you. serviced my car and they were quick and effective in completing it on time. Thank you. More

by CHRISGMAKEUP Verified Customer Verified Customer

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I appreciate the Service Department fitting me in when my car had to be towed in for service. car had to be towed in for service. More

by STEFANACCIMD Verified Customer Verified Customer

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Advisors failed to keep me updated on m vehicle status. A courtesy text would have sufficed. My car needed 1 hour of service but it took 2 days. So don’t take appointments if you are overbooked on cars in A courtesy text would have sufficed. My car needed 1 hour of service but it took 2 days. So don’t take appointments if you are overbooked on cars in need of service. I had to call multiple times to get a status. Also, update your operating hours on the internet. They are wrong on multiple sites. More

by rshakoury Verified Customer Verified Customer

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This dealership has the most incredible staff! !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond t !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond the call of duty to explain every detail to me perfectly so that there would be no doubt at all when I purchased my brand new BMW he was a joy to work with. I will definitely buy another car from Santa Monica BMW.!!! The gentleman in the office who took care of the paperwork was very knowledgeable also and very kind and very easy to work with!!! I even talked to the owner who was extremely kind and extremely knowledgeable and just a joy to speak with everyone from the owner to the Salesman to the gentleman who does the paperwork made me feel so ease buying this brand new BMW it was a pleasure to work with them!!! Guy White More

by GUYWHITE1959 Verified Customer Verified Customer

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Service taken care of quickly and efficiently. Everything including Uber device was extremely efficient and professional. Highly recommended SM BMW. Give them my highest rating Everything including Uber device was extremely efficient and professional. Highly recommended SM BMW. Give them my highest rating More

by RIF0 Verified Customer Verified Customer

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I have been so pleased with the quality of service and responsiveness from this dealership. They have provided updates regularly and appointments have been kept on time. responsiveness from this dealership. They have provided updates regularly and appointments have been kept on time. More

by JPKERN2 Verified Customer Verified Customer

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Great service. Problems were identified and resolved very quickly. Much appreciated for the amaz9ng service. Thank you. Problems were identified and resolved very quickly. Much appreciated for the amaz9ng service. Thank you. More

by BASHIROT Verified Customer Verified Customer

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Chris has been my service advisor for years he’s the best . Makes the experience amazing . Del Jr who is manager has always taken great care of myself and my family. From purchase to service . SM BMW is a 1 . Makes the experience amazing . Del Jr who is manager has always taken great care of myself and my family. From purchase to service . SM BMW is a 10 More

by EBAKER3 Verified Customer Verified Customer

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