Deion Thomas
Deion Thomas at Five Star Subaru of Grapevine

Deion Thomas

Express Service Advisor

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
70 Reviews
5.0

70 Reviews

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70 Reviews of Deion Thomas

July 17, 2025

Dealership Rating
Employee Rating

This dealership from buying our car to the service we receive has and continues to be a joyful experience. Service reps listen to you and are always courteous and friendly. More

by Knuckles.turfbuilder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Five Star Subaru of Grapevine responded

Thanks, Knuckles.turfbuilder, for your Five Star Subaru service rating! Customer experience is our top priority, and we're always here to help with any questions you might have. Our advisors are ready to offer advice whenever you need it at 817-438-1700. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

June 20, 2025

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Employee Rating

Everyone at the dealership was extremely pleasant, and Deion worked with me one on one, answering all my questions promptly, and when my certain situation he handed me over to The customer advocacy care More

by Bianca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marissa, customer advocacy dept

Jun 20, 2025

Five Star Subaru of Grapevine responded

Thank you, Bianca, for taking the time to share your Five Star Subaru service experience. Between visits, reach Deion or me at 817-438-1700. We are here to keep in you knowledgeable and happy with your car. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

June 04, 2025

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Employee Rating

I brought a vehicle in for state inspection. I was greeted promptly on the drive, my vehicle was inspected while I waited having some coffee and a snack More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elisha Williams, Jose Zambrana , Travis

Jun 05, 2025

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for bringing your car to Five Star Subaru! Customer service is a pillar at our dealership. If there is anything else we can do for you, please reach us at 817-438-1700. Safe travels, Jakob Ritter, Service Director

May 20, 2025

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Employee Rating

I was very pleased with the way Deon Thomas stepped up and handled my issue. More

by curtisratliff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Five Star Subaru of Grapevine responded

We appreciate you at Five Star Subaru, curtisratliff! Deion and our techs welcome all of your vehicle questions at 817-438-1700. Our priority is to keep you happy with our services and your Subaru. Thank you for sharing! Best regards, Jakob Ritter, Service Director

May 14, 2025

Dealership Rating
Employee Rating

Travis service advisor always takes good care of my family when they come in with their cars. We all 4 of us bring our cars and I am now brining another Subaru for a total of 5 cars for service with Tr More

by 12_Subarus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Gaines, Jason Womack, Matthew Branch, Stacie Blake , Travis Littrell is 5 stars consistently!

May 14, 2025

Five Star Subaru of Grapevine responded

Thank you, 12_Subarus, for taking the time to endorse Travis and the Five Star Subaru service center. We appreciate your loyalty and the chance to help you and your family! When you or your daughter need advice, give us a call at 817-438-1700. We are here for you! Safe travels, Jakob Ritter, Service Director

May 12, 2025

Dealership Rating
Employee Rating

I enjoyed the first rate attention I received at five star Subaru the salesman there was very professional service was outstanding and the customer relation manager Shantai, was very caring, knowledgeabl More

by GILSDORF4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2025

Five Star Subaru of Grapevine responded

Thank you, GILSDORF4, for shopping at Five Star Subaru. We appreciate knowing you felt comfortable with your sales team. Don't hesitate to stop by or call 817-438-1700. Shantai and our staff are here to help you fully enjoy your new car. Congratulations! Best regards, David Cheney, General Sales Manager

April 29, 2025

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Employee Rating

Service is great. Service advisors help each other out to facilitate service. Team approach was great. Communication had one hiccup on notifying when to expect to p More

by Freddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Housknecht

Apr 30, 2025

Five Star Subaru of Grapevine responded

Thank you, Freddie, for sharing your Five Star Subaru visit. We're glad to hear you experienced great service overall and appreciated our team approach to facilitating your vehicle's needs. We sincerely apologize for the miscommunication regarding your vehicle's pickup time. Thank you for your patience and understanding. We appreciate your business and hope to hear from you again at 817-438-1700. Best regards, Jakob Ritter, Service Director

April 22, 2025

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Impeccable service. I had the pleasure of working again with Deion Thomas. He is the best! More

by e.b.robison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 23, 2025

Five Star Subaru of Grapevine responded

Thank you, e.b.robison, for recommending Deion and Five Star Subaru! Whenever you need vehicle advice, please reach us at 817-438-1700. We are always happy to share our advice and expertise. Safe travels! Take care, Jakob Ritter, Service Director

April 20, 2025

Dealership Rating
Employee Rating

An outstanding service and treatment. Five Star Subaru made us feel like family, and best choice! More

by Abderrahmen Khardani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2025

Five Star Subaru of Grapevine responded

Abderrahmen, Thank you for recognizing many of the Five Star Subaru staff! We appreciate you at the dealership and welcome you to call 817-438-1700 for vehicle advice any time. We want you to fully enjoy your ride. Best regards, Jakob Ritter, Service Director

April 15, 2025

Dealership Rating
Employee Rating

First class service, first class people. Comfortable waiting room, solid wi-fi, alows me to work remotely while having my car serviced. They always keep me informed. Always a pleasant experi More

by althea824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Five Star Subaru of Grapevine responded

Thanks, althea824, for rating your Five Star Subaru service visit. We are grateful to help with your automotive needs and look forward to welcoming you back in the future. Reach Deion or me at 817-438-1700 for vehicle advice or to set your next appointment. Best regards, Jakob Ritter, Service Director

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