Dawn McAdam

Terrible post sales customer service. A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporar A lack of communications, attention to detail, and interest in addressing an issue before it became a problem left us 7 days with an expired temporary plate and unable to drive our new car. It wasn't until 3 days after our temporary tags expired that they noted there was an issue with the paperwork, which we remedied within hours. It's unbelievable it took 32 days for this to be brought to our attention. The dealership was unwilling to help arrange for a loaner car or assist with a car rental leaving us with a driveway ornament for a week and an inability to get to work. If you like to be ignored and for the Client Relations Manager and the General Manager to hide behind attorneys and dismiss the basic principles of customer service- head to Millburn Audi. More

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Great fast service. Everyone is kind and attentive. I will continue to be a loyal customer. Everyone is kind and attentive. I will continue to be a loyal customer. More

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My favorite Audi dealership in NJ- from service to sales everyone is super helpful to get you what you need everyone is super helpful to get you what you need More

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My service advisor Robert was fantastic as always. He is always so responsive and takes care of my car service appointments so well that I know I will have nothing to be worried about. I only trust Ro He is always so responsive and takes care of my car service appointments so well that I know I will have nothing to be worried about. I only trust Robert with my service appointments as he is the best! More

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Minimalist modern, clean, stylish, helpful and friendly, what more do you need. Yes there are yummy chocolate chip cookies and an assortment of hot and cold beverages to satisfy the monster within. Comfy se what more do you need. Yes there are yummy chocolate chip cookies and an assortment of hot and cold beverages to satisfy the monster within. Comfy seating is available including a work center for those trapped in business. Owning an Audi is the embodiment of your body extension driving. It is always fun to slide behind the steering wheel of an Audi. Responsive, finely crafted and exciting cars are the realm of the land. You cannot go wrong in an Audi!!! More

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I would like to say that my customer experience was greatly improved by Robert my service advisor and Dawn from customer experience. They both handled my concerns, feedback and provided exemplary custo greatly improved by Robert my service advisor and Dawn from customer experience. They both handled my concerns, feedback and provided exemplary customer service and may be the only reason for me to continue visiting DCH Audi! More

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This is my 5’th Audi with DCH Millburn Audi. I always get treated with the utmost respect & kindness no matter who I come in contact with. They are by far the best of the best! A special shou I always get treated with the utmost respect & kindness no matter who I come in contact with. They are by far the best of the best! A special shout out to Dawn McAdam & Joe Sasso!! More

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We just bought our third Audi at DCH. Even though we have moved to another county, we came back to DCH because they value us as a customer and consistently provide a high level of servic Even though we have moved to another county, we came back to DCH because they value us as a customer and consistently provide a high level of service. More

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Alan Palmer and Dawn I appreciate you guys for making things right for me, You Guys went above and beyond to handle my situation and for that I’m very appreciative of your Service. A lot of times things things right for me, You Guys went above and beyond to handle my situation and for that I’m very appreciative of your Service. A lot of times things are said out of anger and I was upset. But Thank you More

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Awful dealership. Poor customer service and disrespectful staff. Aggressive behavior and lack of skills. After having my car for 3 weeks to replace a sensor they charged me $150 to clean an old cigarette sme staff. Aggressive behavior and lack of skills. After having my car for 3 weeks to replace a sensor they charged me $150 to clean an old cigarette smelling loaner which had a faulty trunk, no gps and no phone charger. Horrible experience. More

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