Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
415 Reviews

Dealership Experience

10 yrs, 3 mos

Industry Experience

10 yrs, 3 mos

Languages Spoken

English English

4.9

415 Reviews

Write a Review

415 Reviews of Dawn Kelly

August 01, 2025

Dealership Rating
Employee Rating

Dawn Kelly and the Service Department crew are extremely dedicated, hard-working, and meticulous when servicing my vehicle. They all deserve five stars. More

by Z-Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Matuszczak, John Katrichis, Roy Reger , Nick Louth - 5 Stars

Aug 01, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

July 31, 2025

Dealership Rating
Employee Rating

30 days in the shop. $7500 bill. Problem not fixed. I believe it was a staffing issue but the blame was placed on the insurance company. I felt like I got the run around More

by SJANDRITSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Mattison

Aug 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Roy Reger Service Manager 414-327-6000

July 21, 2025

Dealership Rating
Employee Rating

From the moment I walked in the staff was welcoming, professional, and truly went above and beyond to help me. They didn’t hesitate to assist with the work I needed and treated me like a valued custo More

by KATE KOZLOSKY
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Eineichner

Jul 21, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

July 17, 2025

Dealership Rating
Employee Rating

They handled and did repairs with time and money well spent they also were very helpful in making whole situation easy. More

by ana.ontano85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

July 17, 2025

Dealership Rating
Employee Rating

Dawn was good at greeting me and getting me to see the guy that got my loaner vehicle. She called me when my service was complete. Dawn got my keys to me with no waiting when I came to pickup my vehicle. More

by Jon J
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Lincoln of West Allis to be a positive one. Please don't hesitate to reach out if you need anything else. Roy Reger Service Manager 414-327-6000

July 16, 2025

Dealership Rating
Employee Rating

Very nice, make sure to schedule an appointment for when I could get a rental vehicle More

by ransomfam2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

July 12, 2025

Dealership Rating
Employee Rating

Very prompt when I pulled into the Service Bay. Dawn was extremely pleasant and personable. Vehicle washed outside and vacuumed inside. Windows washed inside as well. I'm very pleased. Keep up the More

by dalegraeven
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

Jul 12, 2025

Gordie Boucher Lincoln of West Allis responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

June 26, 2025

Dealership Rating
Employee Rating

Top notch Friendly staff, outstanding sales staff. Excellent customer friendly environment. Fantastic building Great prep person... More

by Dep359
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

Jun 26, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

June 21, 2025

Dealership Rating
Employee Rating

Thank you for repairing my cars. Everybody does great work you provide a wonderful level of service. More

by FISHING200015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

June 20, 2025

Dealership Rating
Employee Rating

Always a steller service experience with Gordie Boucher West Allis. The service maintenance was done very professionally. My service advisor Dawn Kelly kept me informed and made me feel and my vehicle were More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez, Roy Reger

Jun 20, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

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