Great customer service!
My service adviser Dave kept me up to date and my car was serviced with no delay.
My service adviser Dave kept me up to date and my car was serviced with no delay.
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by ASEAB
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for your wonderful feedback! We're so glad to hear that Dave provided excellent customer service and kept you updated throughout the process. It's great to know that your car was serviced without delay. We look forward to assisting you again in the future!
Best Wishes,
Nissan Of Orland Park
Made appointment for car and it was repaired quickly.
The entire process was great car was cleaned when I picked it up.
The entire process was great car was cleaned when I picked it up.
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by RRABOLD
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for your great feedback! We're so happy to hear that your car was repaired quickly and that the entire process went smoothly. It's always a nice touch to pick up a clean car, and we're glad we could provide that for you. We look forward to serving you again in the future!
Best Wishes,
Nissan Of Orland Park
I find the employees at the Orland Nissan are very
professional and helpful either on the telephone or when I go there for service.
professional and helpful either on the telephone or when I go there for service.
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by IPASS444
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for sharing your positive experience! We're so glad to hear that our team has been professional and helpful, both over the phone and in person. We take pride in providing excellent service, and your feedback means a lot to us. If you ever need anything in the future, don't hesitate to reach out!
Best Wishes,
Nissan Of Orland Park
WOW, you all turned your act around since my last visit
was 9 years ago. Went from the worse experience to the best experience now that I have likely ever had at a dealership's service department. Still mi
was 9 years ago. Went from the worse experience to the best experience now that I have likely ever had at a dealership's service department. Still miss Chuck Piano's team but you guys knocked it our of the park
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by Mark
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you so much for your kind words and for giving us another chance! We’re thrilled to hear that your recent experience was such a positive one. It’s wonderful to know that we were able to turn things around for you since your last visit. We’re committed to providing excellent service, and we’re glad we were able to exceed your expectations. If you need anything moving forward, we’re here to help and look forward to serving you again!
Best Wishes,
Nissan Of Orland Park
I really loved the fact that the staff here is very nice,
attentive and knowledgeable.
attentive and knowledgeable.
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by TAYLOR
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our staff. We always strive to provide excellent customer service, and it’s great to know that our team was attentive and knowledgeable during your visit. If you need any further assistance, don’t hesitate to reach out. We look forward to serving you again!
Best Wishes,
Nissan Of Orland Park
Decent for regular maintenance services (I.
e. grease and oil change) in regards to wait, cost, quality of work, etc. Wouldn’t necessarily recommend for anything beyond that due to cost and hav
e. grease and oil change) in regards to wait, cost, quality of work, etc. Wouldn’t necessarily recommend for anything beyond that due to cost and having to wait a day them to order parts (basic wheel rims), but due to my work schedule of the business hours, i had to wait an extra day to pick up my car. Expensive repair (which I kind of expected going to the dealer), but now they add a 3% surcharge on credit card purchases, so my $1000+ bill stung a bit more. They also change more than $200 for “diagnostics” for something that was clearly visible and would’ve been found during the complimentary inspection as part of my grease and oil change, and I’m not convinced they even completed the diagnostic entirely. I knew 2 wheels were a problem, but asked them to look at all 4 to be sure. Not convinced they actually did that though because it’s only 1 day after picking up my car from them, and the 2 rims/wheels/tires they didn’t replace are slowly losing pressure. Will probably have to take it somewhere else now to get it looked at, hopefully for the last time. They also apparently don’t inspect other things like broken like fluids or air filters, or even look up maintenance record on car fax (or within Nissan’s system, since my car has only been serviced at a different Nissan dealership), but they still recommended “immediate” attention and maintenance on these things (to the tune of an extra $600 combined) based purely on odometer not actual service record that is easily obtained through CarFax or some other system I’m sure they have access to (or maybe they could just checked these things themselves rather than solely relying on data they claimed they didn’t have).
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by Suzanne.yassen
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for sharing your detailed feedback. We truly apologize for your recent experience and understand your frustration. It’s disappointing to hear that the cost and wait time for parts were not communicated clearly, and that the additional charges felt unfair, especially with the 3% surcharge. Your concerns about the diagnostics and service recommendations are also concerning, and we appreciate you bringing them to our attention. We strive for transparency and quality in every aspect of service, and it seems we missed the mark during your visit. We will review your feedback with the team to ensure we address these issues and improve for future customers. If you’d like to discuss your experience further or need assistance, please don’t hesitate to reach out.
Best Wishes,
Nissan Of Orland Park
David was very professional and got everything done
quickly best service i’ve had at nissan!
quickly best service i’ve had at nissan!
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by Janell
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for your fantastic feedback! We're so glad to hear that David provided you with professional and efficient service. It's great to know that your experience with us at Nissan was the best you've had! We truly appreciate your kind words and look forward to serving you again in the future!
Best Wishes,
Nissan Of Orland Park
My advisor was very professional and cool.
He provided a great experience and I will continue to get service at this location
He provided a great experience and I will continue to get service at this location
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by TRACKD14
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for your kind words! We're so glad to hear that your service advisor provided a professional and positive experience. It's great to know you plan to continue coming to us for your service needs. We truly appreciate your loyalty and look forward to seeing you again soon!
Best Wishes,
Nissan Of Orland Park
David was fantastic was very helpful.
Got me in and out in a hurry and the price was perfect. I will be back!!
Got me in and out in a hurry and the price was perfect. I will be back!!
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by MAMDEVELOPS
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you for your wonderful feedback! We're so glad to hear that David provided you with fast, efficient service and that you were happy with the price. We truly appreciate your business and look forward to welcoming you back next time!
Best Wishes,
Nissan Of Orland Park
David was so very helpful.
He was very considerate of my time and when more work needed to be done on my car, he found discounts that would help me out. Then he even went abov
He was very considerate of my time and when more work needed to be done on my car, he found discounts that would help me out. Then he even went above and beyond & schedule me a Lyft home. I could not be more thankful and my car sounded terrible before and now she is like brand new. So grateful and pleased with all the service I received. thank you again!
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by AKloibs
Verified Customer
Verified Customer
Service Price Transparency
Nov 20, 2024 -
Zeigler Nissan of Orland Park responded
Thank you so much for your kind words! We’re thrilled to hear that David went above and beyond to make your experience as smooth and convenient as possible. It’s great to know your car is running like new again, and we're so happy we could assist with discounts and arranging a Lyft for you. Your satisfaction means a lot to us, and we truly appreciate your feedback. If you ever need anything else, don't hesitate to reach out!
Best Wishes,
Nissan Of Orland Park