David Smith | Page 5

Because of weather and traffic conditions, I left early and arrived 35 minutes before my time slot. My car was taken in 10 minutes later. My estimated wait time was initially 2 to 2 1/2 hours. Someone was and arrived 35 minutes before my time slot. My car was taken in 10 minutes later. My estimated wait time was initially 2 to 2 1/2 hours. Someone was scheduled before me and cancelled. The car was taken in for inspection within 15 minutes after I arrived. Because of the weather, they couldn't wash the car, so I was given a voucher for a free car wash at 5 different locations near where I live. It turned out to be a great experience! More

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I was kept in the loop about everything that was going on with my car. Everyone in the dealership was amazing with my car. Everyone in the dealership was amazing More

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Great service appointment! Dave is always so helpful. He got me a Lyft home and back after I dropped off my car. Audi of Pittsburgh is awesome. We will be back for sure. Dave is always so helpful. He got me a Lyft home and back after I dropped off my car. Audi of Pittsburgh is awesome. We will be back for sure. More

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I had a very good overall experience with the Audi dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with profe dealership in Pittsburgh, particularly with the service provided. What stood out most to me, however, was how a specific issue was handled with professionalism and initiative. The dealership does not currently offer tap-to-pay options via mobile devices, which is commonly available at most businesses today. Unfortunately, I did not have my physical card with me at the time. Oscar, who assisted me initially, handled the situation appropriately and promptly escalated the matter to Mason. Rather than offering impractical or dismissive solutions—such as asking me to leave without my vehicle—Mason took the time to thoughtfully assess the situation. He made several calls and worked collaboratively with his team including Brandon from other location to find a viable solution that was fair, effective, and respectful of both the customer and the dealership’s policies. This level of problem-solving and willingness to think outside the box is not something one encounters frequently, and it deserves recognition. Mason demonstrated professionalism, leadership, and a genuine commitment to customer service. I believe his actions should be brought to the attention of the dealership’s leadership, as individuals with this skill set are invaluable and should be appreciated. More

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Great service and communication. Very happy with the complimentary uber service which makes it easy to drop my car off during the work day. Very happy with the complimentary uber service which makes it easy to drop my car off during the work day. More

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Always professional polite and thorough and willing to help. The dealership is impressive. Location is perfect for me. help. The dealership is impressive. Location is perfect for me. More

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Great service and easy checkin with David Smith. David kept me informed of progress and I really like Cochran. Last three cars were with Emily and I couldn’t be more pleased. David kept me informed of progress and I really like Cochran. Last three cars were with Emily and I couldn’t be more pleased. More

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David is fantastic. He’s amazing to work with and has always been honest with me. He’s amazing to work with and has always been honest with me. More

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My service manager Dave was great and my sales rep Emily even came down to help me with a question I had even came down to help me with a question I had More

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The dealership was a very well prepared for me even on a bad day of Weather. Everything went smoothly.! bad day of Weather. Everything went smoothly.! More

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