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David Grieco
285 Reviews
285 Reviews
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285 Reviews of David Grieco
Verified Customer
July 21, 2020
Service center experience Very busy service center but all customer service persons made sure I was not waiting long. I asked them to look at the breaks as they were mushy. T Very busy service center but all customer service persons made sure I was not waiting long. I asked them to look at the breaks as they were mushy. The service person tested brakes and found nothing wrong. This makes me trust you service even more. More
by KTP806
Other Employees Tagged: Alan Aimer, Alyssa Esteras
July 01, 2020
Service and Covid-19 Overall the experience was good. However the young lady who checks in your vehicle did have a face mask but wore it around her neck. She sits in you Overall the experience was good. However the young lady who checks in your vehicle did have a face mask but wore it around her neck. She sits in your vehicle to obtain your mileage and hands you the paperwork to take to the counter. This all happens without her mouth and nose not being covered. However the rest of the staff followed the rules. More
by BOBTEK
June 19, 2020
a recall Very friendly and helpful service.I don't have anymore to say that will come up to 25 words.i enjoy going to service department and have never had any Very friendly and helpful service.I don't have anymore to say that will come up to 25 words.i enjoy going to service department and have never had any trouble More
by NANNA132
Other Employees Tagged: Kacie Greico , Alyssa Esteras
June 18, 2020
Friendly staff, hole in my pocket. Everyone who works here is friendly and helpful, and they communicate well with customers. But still I am disappointed that I had a $1600 job done tha Everyone who works here is friendly and helpful, and they communicate well with customers. But still I am disappointed that I had a $1600 job done that did not resolve the issue with my car, resulting in even further costs. If I would have been better off going to a specialist, I would have appreciated that honesty and guidance rather than sinking money and time into what was an incomplete or misdiagnosis. The staff is great and I hate to leave a poor review, but its appropriate based on this experience. More
by k.sol
June 04, 2020
Oil change/general service Easy check in, employees wore masks. In waiting room people were able to social distance. No hand sanitizer available (empty gallon jug) at the coun Easy check in, employees wore masks. In waiting room people were able to social distance. No hand sanitizer available (empty gallon jug) at the counter for customers, however you could wash your hands with soap and water in their restrooms. David was pleasant and professional More
by EVSLICK
May 08, 2020
Best Customer Care Crew. Financing was easy peasey. Service Techs/Mechanics/Porters and Client Service very professional and easy going in understanding all of your needs and addressing any issues wit Service Techs/Mechanics/Porters and Client Service very professional and easy going in understanding all of your needs and addressing any issues with confidence. More
by Thanks Again
Other Employees Tagged: Tiffany Peoples, Stephanie McNair, Kacie Greico, Tom Kirkpatrick , Alyssa Esteras, Steve Feliciano, Travis Langlois, Philip Sottile, Bernadine Welcome
April 25, 2020
Terrible We went in for routine oil changes and tire rotations on our 2 vehicles and waited 2 hours, which was fine, I was asked if I wanted my alignment fixed We went in for routine oil changes and tire rotations on our 2 vehicles and waited 2 hours, which was fine, I was asked if I wanted my alignment fixed, which didn't happen because they said they didn't have enough time and I'd have to bring it back. We were notified that the lug bolt broke on one of our vehicles, during the tire rotation. We could not take the car home as they needed to order the part. We were promised the vehicle back before Monday morning so my husband could get to work. Not only was the vehicle ready, but the person who promised the vehicle was not even there that day. No one called us until 3:30 that day. My husband had to call off work and lose a day's pay. When we picked up the vehicle, it didn't start and someone had to come out and take a look. A few days later, my husband was driving home from work on the highway, when his wheel fell off. The tow company told him it was more than likely that the bolts were not tightened properly. When I called Toyota to explain how extremely upset and what a dangerous situation he was put into, I was told they would look into it. It has been 2 months and I haven't heard a thing from them. Needless to say, we will never be returning for service after 11 years of being loyal customers. More
by HEATHERL247
Other Employees Tagged: Tara Perri
April 23, 2020
My experience pleasant, friendly, efficient. I would recommend their dealership! pleasant friendly efficient and would recommend them to my friends and family. pleasant, friendly, efficient. I would recommend their dealership! pleasant friendly efficient and would recommend them to my friends and family. Clean and comfortable wating room. More
by GYANO
April 16, 2020
New frame! I am very pleased that Toyota stood by their reputation and replaced the frame in my truck. Frames should not rust out in 9 years, but mine did. They I am very pleased that Toyota stood by their reputation and replaced the frame in my truck. Frames should not rust out in 9 years, but mine did. They notified me by mail to have my frame inspected. I brought the truck to the dealership and they confirmed that the frame was in fact, in need of replacement. The frame was ordered and in a matter of a month it was replaced. I really appreciate them honoring their commitment to quality and to customer service. I now have a vehicle that I will be able to drive for several years. I am truly grateful for all their help! The next time my wife or I need a vehicle, Toyota of Scranton will be the first place we look. More
by GHASKELL
Other Employees Tagged: Alyssa Esteras
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