David Dill | Page 2

On July 14, 2024 I bought a '24 Outlander; I traded in a '21 Dodge Durango. The trade-in allowance was enough to pay off my Dodge Durango. It is now 8/9/24 (almost 1 month since I traded in my Durango and '21 Dodge Durango. The trade-in allowance was enough to pay off my Dodge Durango. It is now 8/9/24 (almost 1 month since I traded in my Durango and bought the Outlander) and my Dodge Durango still has not been paid off. Chrysler Capital (the Durango's finance company) has charged me a late fee, marked my account as "delinquent" and my credit score has dropped 17 points. I contacted PB Mitsubishi 3 times during all of this: 2 times they never returned my call, 1 time they gave me incorrect information (they said they started the process to pay off my car but according to Chrysler Capital that was untrue). They have sold my Dodge Durango without a title. Unfortunately, yesterday I had to file an official consumer complain with the Florida Highway Safety & Motor Vehicle department. However, I really truly just need them to pay off my Dodge Durango trade-in--it has been almost a month after all and they have already sold it. The amount of time and sleepless nights this has/is causing me, not to mention a lower credit score was NOT worth going to this Dealership. The car is great, but I would not purchase from this dealership at all every again. More

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