David Del Cristo
David Del Cristo at Rockland Chrysler Dodge Jeep RAM
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David Del Cristo

Service Department Assistant Manager

Rockland Chrysler Dodge Jeep RAM

60 NY-304
Nanuet, NY 10954

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4.6
296 Reviews
4.6

296 Reviews

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296 Reviews of David Del Cristo

December 20, 2024

Dealership Rating
Employee Rating

Everyone at Jeep was super professional and kind and did a great job with my Jeep! More

by STRONG.SARAHK
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Dec 21, 2024

Rockland Chrysler Dodge Jeep RAM responded

Rockland Chrysler Dodge Jeep Ram appreciates your kind words. We're glad our team provided a professional and pleasant experience with your Jeep.

December 12, 2024

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Service was excellent and swift. Waiting room was clean and quiet. Service technician kept me upto date on the status of the vehicle. More

by FALL_MIKE87
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Dec 14, 2024

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your kind words about Rockland Chrysler Dodge Jeep Ram. Happy to hear our team provided you with an excellent experience.

December 10, 2024

Dealership Rating
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Fast efficient, friendly knowledgeable the best way I could describe my last visit. The weight wasn’t too long and comfortable. Staff was amazing. Highly recommend. More

by ESTIVERNE.E
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Dec 12, 2024

Rockland Chrysler Dodge Jeep RAM responded

Thank you for highly recommending Rockland Chrysler Dodge Jeep Ram. We're glad to hear that our team provided a comfortable and efficient experience.

December 05, 2024

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Very nice people . We're not pushy and did the service in a timely manner More

by fishonline27
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Recommend Dealer
Yes
Dec 07, 2024

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your positive feedback. It's great to know our Service Team at Rockland Chrysler Dodge Jeep Ram met your expectations.

November 23, 2024

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Kevin Leahy was outstanding. However, I have an issue with being charged a $295 diagnostic charge up front. The problem isn't so much about the $295, but the fact that my repair More

by Adrianpuzio
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Recommend Dealer
No
Nov 26, 2024

Rockland Chrysler Dodge Jeep RAM responded

We appreciate your feedback and would like to clarify a few points. All vehicles requiring diagnostic evaluation are subject to a standard diagnostic fee, which covers the technician's time, whether the diagnosis takes 1 hour or 3 days. Our technicians completed the repair, and your vehicle was returned in working order. We are unclear as to how management failed to meet your expectations, as your advisor discussed all charges upfront and applied a $20 goodwill gesture to offset your total. Our Service Department strives for transparency in obtaining customer approval for diagnostic fees before proceeding. We take great pride in servicing our customers. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

Nov 26, 2024

Adrianpuzio responded

Again, I could have given 1 star ratings across the board, but I didn't. You know why....Because 'I DO GET IT". I have no issue with diagnostic fees. They are put in place for a reason....so the dealership doesn't put work in and you take your car elsewhere. However a blown fuse is a $50 repair. Maybe $100 because i did it at the dealership which is justified. Again, I GET IT...lol. In this case, management could have stepped in and said "hey WE GET IT AS WELL. No way will we charge you 295 for a blown fuse." This is where management failed and did not meet expectations. Not for nothing, I even mentioned, "what if it is just a blown fuse." the response back was that is "highly unlikely. No repairs cost much less than 295 anyway." In the end keep your 295 for a "blown fuse repair." I got suckered into it. That's my fault. Remember, I am an OWNER of a Jeep Grand Cherokee. I leased two of them from you - Rockland CDJR - and even bought my current vehicle out. WHY would I come back to you guys again for anything?

November 17, 2024

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No one never told me I should do a tire rotation But yet I recieved a notice that I turned down that ! I asked for an oil change since I didn’t have an appointment and walked in ! Now if I was told I can d More

by TENSIXTYJOHN
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Recommend Dealer
No
Nov 23, 2024

Rockland Chrysler Dodge Jeep RAM responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to discuss your recent visit for an oil change. I’d like to address the communication you received from our Service Team regarding the need for a tire rotation. Please feel free to contact me at your convenience so we can review this together. Thank you, Maria Capello Customer Relations Manager (845) 405-7698

November 15, 2024

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Rockland dealer staff are all phenomal my advisor name was Brandon and he was very well informative and professional. The waiting area is very nice and they have beverages and the service is 10/10 I like More

by nadege_beaubrun
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Nov 17, 2024

Rockland Chrysler Dodge Jeep RAM responded

It's great to hear our team made such a positive impression. At Rockland Chrysler Dodge Jeep Ram, we aim for that level of service every time. Thanks for sharing your experience.

November 15, 2024

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This deal ship and staff are very accommodating. I was pressed for time and they got me in and out quickly. Very efficient place. More

by Kris
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Nov 17, 2024

Rockland Chrysler Dodge Jeep RAM responded

We're glad to hear that our team at Rockland Chrysler Dodge Jeep Ram could meet your needs efficiently. Thank you for sharing your experience. Wishing you all the best.

November 15, 2024

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Mechanics were very polite and very detailed. They were very responsive to getting back to me.. More

by pbadami5
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Nov 17, 2024

Rockland Chrysler Dodge Jeep RAM responded

Thank you for your kind review of our mechanics at Rockland Chrysler Dodge Jeep Ram. We appreciate that you noticed the attention to detail and prompt responsiveness from our team.

November 12, 2024

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Employee Rating

The service was excellent. They provided quick service and a detailed description of tire tread and brake pad depth. More

by jmpmstr3918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Leahy, Maria Capello

Nov 17, 2024

Rockland Chrysler Dodge Jeep RAM responded

Rockland Chrysler Dodge Jeep Ram is happy our service met your needs. Let us know if you need anything else!

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