Dave McKinney is the best!
!!!! I had an issue that was caused by another dealership and he was nice enough to fix my problem. Dave deserves a nice big fat raise!!!!!
!!!! I had an issue that was caused by another dealership and he was nice enough to fix my problem. Dave deserves a nice big fat raise!!!!!
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by POKERGIRL1960
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2026 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Dave has always expedited whatever needed fixin.
He always was honest in his estimates. Did not keep me waiting but was done on time.
He always was honest in his estimates. Did not keep me waiting but was done on time.
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by NTRAMONTANO
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Val Ward Cadillac Inc responded
Thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy to schedule Service.
Staff knowledgeable and friendly.
Don't need "electronic & admin fee" as I maintain my own meticulous records for my car. $5.95
Don't agree with
Staff knowledgeable and friendly.
Don't need "electronic & admin fee" as I maintain my own meticulous records for my car. $5.95
Don't agree with adding "oil treatment" to my car's oil change. $10.00
Note: 1st time charged for this oil treatment?
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by GDRL
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Val Ward Cadillac Inc responded
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thanks…T h a n k s b u y C a d I l l a c
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by HOWIEHANGN
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2026 -
Val Ward Cadillac Inc responded
We appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Dave your service manager was outstanding he made the
experience painless. Steve was very good also
experience painless. Steve was very good also
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by LEE57
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Service rep great but they broke my tire sensor and still
broke needs to be repaired or replaced
broke needs to be repaired or replaced
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by cdozier
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2026 -
Val Ward Cadillac Inc responded
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (239) 939-2212 so we can make your experience a positive one.
Very efficient service department.
Have great confidence in them. Jane is the best. They were able to diagnose and repair when others did not.
Have great confidence in them. Jane is the best. They were able to diagnose and repair when others did not.
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by bpatrick16
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Junk fees ,up charges.
Charges for ,shop,supplies as in paper floor mats that don't work charges should not be there,extra profit
Charges for ,shop,supplies as in paper floor mats that don't work charges should not be there,extra profit
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by PCULLEY
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2026 -
Val Ward Cadillac Inc responded
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.
Very efficient and speedy completion of service.
Personnel were friendly and knowledgable. Will return again.
Personnel were friendly and knowledgable. Will return again.
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by JEC115
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
My experience is always pleasant, and professional.
The staff treats me like a Cadillac owner should be treated.
The staff treats me like a Cadillac owner should be treated.
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by ksraposa
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!