Darren Adams
Darren Adams at Serra Trussville Kia
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Darren Adams

Certified Master Technician

Serra Trussville Kia

5009 Brookes Crossing Blvd
Birmingham, AL 35235

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4.5
359 Reviews
4.5

359 Reviews

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359 Reviews of Darren Adams

October 07, 2024

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Great job. Reliable, friendly, knowledgeable staff clean environment . Timely service. Would go back again soon More

by coralynette
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Recommend Dealer
Yes

October 07, 2024

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They should not sale used cars if they are not ready to be drove. Brakes, rotors and tires were said to be new but wasn’t replaced until car was taken back the day after purchase for other reasons. Warning More

by kateriajackson855
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Recommend Dealer
No
Oct 09, 2024

Serra Trussville Kia responded

We sold the car while it was waiting on parts to be put on. The customer knew she had to bring it back to have the parts put on (these were not safety issue parts). When the customer brought the car back to get parts put on, the headlight went out. We replaced the headlight and then after the customer taking delivery of the vehicle a trim piece had broken off. We got her to bring the car back in and we fixed the trim piece. When she came in the last time she was cussing everyone and making a scene. We tried to do the right thing by fixing the issues at our expense and we also put customer in a loaner vehicle. We know this was an inconvenience, however the customer was aware of the parts issue when she purchased the vehicle. The other items happened simultaneously after the purchase and there was no way in which to anticipate these items even under our used car inspection.

Oct 29, 2024

kateriajackson855 responded

This is how you make your money, so I expected this response. I drove to the lot and I couldn’t drive the vehicle home, it was delivered to my home by my salesman and another guy. If I had known the issues I could waited to take delivery and you could have offered a loaner car, like I see in soo many of your other reviews (which you end up doing but the issue still wasn’t fixed). I guess you want your customers to be so hard up for a car they will take a vehicle with a head light blown, which DEFINITELY A SAFETY HAZARD and with warnings light on? Just to confirm you DO sale cars, and let customers drive off the lot, knowing the car needs headlights, brakes, rotors tires, and a oil change with warning lights, (Carfax was updated for those services after vehicle was purchased) and/or you just Gorilla glue parts to fail later??? BUYER BEWARE!!!!! Some integrity. And correction I did not “cuss” everyone out. It was only the service department manager. After returning 5 times, almost every Friday (my off day) since I purchased the vehicle.. That day I was told it would take an hour maybe two to fix, I had been waiting, in the lobby for 5 hrs. When I did finally say something I was told by 2 different associates that the car was done but the manager was looking to make sure it was fixed which took an additional 45mins. No response needed. You confirmed everything I originally stated! Thank You!

Oct 29, 2024

kateriajackson855 responded

Please see detailed review with photos on Google. https://g.co/kgs/QqCgr8w

August 26, 2024

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Great service and friendly staff and quickly service on my car every time, And treat me like family More

by Dirt582chin843
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Recommend Dealer
Yes

August 11, 2024

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Best customer service around town and not to mention very attentive to customer needs and the service mgr was great in explaining what all the technician did to the car More

by christrisha1493
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Recommend Dealer
Yes

July 08, 2024

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I love the atmosphere of the dealership; however, the wait and service have gone down since I have been coming for the last 10 years. I would love to have text service on the progress of my car and some More

by shawndrikalcook
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Recommend Dealer
Yes

July 06, 2024

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They opened up about 30 minutes late. Everything went smoothly after that. I like that they give a courtesy wash. More

by angeloty.1
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Recommend Dealer
Yes

June 16, 2024

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I think they have technical and professional knowledge with facilities to handle my job satisfactorily. More

by isacokoro1
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Recommend Dealer
Yes

June 14, 2024

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I’m always treated with respect. The teams members are very helpful and professional. Thank you! More

by beckivnc
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Recommend Dealer
Yes

June 08, 2024

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The dealership is located in an accessible location with friendly staff and knowledgeable mechanic's that’s easy to talk to More

by ROSIELKELLY
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Recommend Dealer
Yes

June 06, 2024

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I love the dealership and the people that work there are very friendly to everyone More

by vanessabattle65
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Recommend Dealer
Yes

Other Employees Tagged: Isaiah Grayson, Lisa Neely, Matthew Shaw , Greg memes

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